Riya Shah Email & Phone Number

Toronto, On, Ca

Concord, Ontario, Canada

Brampton, Ontario, Canada

• Analyzed, validated, and adjusted B2B invoices for errors and reduce errors to less than 3%.• Ensured all clients received their monthly invoice within the ten days invoice cycle deadline.• Investigated outstanding amounts over 90 days monthly to reduce the amount to less than 5%• Daily Cash Deposit procedures: collected and logged deposits from all retail locations sent to Logistics and from various patients/clients’ cheques via mail.• Prepared daily bank deposits for Brinks pickups.• Audited all retail locations daily transactions for any variances: investigated & applied payments or rebilled outstanding claims to patient/OHIP.• Applied EFT/Credit Card/Cheque payments and allocated them to the correct G/L.• Reviewed patient requisitions to ensure compliance with the MOH mandatory regulations. Adjusted claims that were billed in error and processed remittance inquiries.

Toronto, Canada Area

Maintained customer satisfaction with focused on addressing customer needs and resolving concerns. Provided primary customer support to internal and external customers in a fast-paced environment. Preserved revenue streams by utilizing strong communication and negotiation skills.Devoted special emphasis to punctuality and worked to maintain an outstanding attendance record.

Ontario, Canada

Monitored social media and online sources for industry trends.Enhanced marketing exposure through effective website content. Identified investment opportunities, threats, and challenges.Accurately forecasted company budget. Assisted in recruitment and hiring a development team of 5 employees.