Riyaz Uddin Email & Phone Number

Adelaide, Sa, Au

Australia

Providing comprehensive on-demand IT support across Australia and New Zealand, ensuring seamless client operations 24/7.Key Duties:• Delivering professional customer-focused technical support via telephone, portal, and email, maintaining a high first-contact resolution rate while effectively managing time.• Providing remote and onsite (Level 1 and Level 2) support for end-users across various operating systems (Windows, macOS, Linux), troubleshooting hardware, software, and desktop environment issues, while collaborating with clients to deliver tailored solutions and minimize operational disruptions.• Managing Microsoft 365 environments, including user accounts, security configurations, and mailbox administration, while offering timely support for users.• Deploying, configuring, and monitoring Windows Server systems in virtualized environments, ensuring network stability and addressing customer concerns promptly.• Overseeing the design, installation, and maintenance of network cabling (fiber optic & copper) for more than 25 sites in Adelaide, ensuring seamless connectivity and service reliability for clients.• Administering and supporting network and telecommunications devices, including Cisco routers, Meraki routers, and Fortinet firewalls, ensuring high-quality service and robust connectivity.• Providing support for cloud services like AWS and Azure, assisting clients with seamless data integration and migration projects.• Utilizing incident management tools such as Jira Service Desk management to categorize, prioritize, and escalate incidents while maintaining clear communication and follow-up with clients.• Implementing and monitoring cybersecurity protocols, including firewall management and network access control, to safeguard infrastructure and maintain customer trust.•Document current state business processes and workflows, maintaining current knowledge of evolving technologies and applying best practices to ensure high-quality customer service.

Australia

As part of my master’s program at Torrens University, I completed an internship with SAS Health, a division of SAS focused on healthcare analytics. During this experience, I worked on the Social Enterprise Hub Project, analyzing ADHD-related data from primary care settings to support data-driven improvements in healthcare. We conducted in-depth data analysis on ADHD in primary care settings for Queensland, Australia, utilizing SAS software to derive comprehensive data insights and support healthcare improvements.Key Contributions:• Analysed ADHD-related data from primary care settings, identifying key trends and patterns in diagnosis and treatment outcomes to provide actionable insights.• Cleaned and pre-processed raw data using SAS software, removing duplicates, correcting errors and managing missing values resulting in a reliable and high-quality dataset for analysis.• Collaborated with healthcare professionals to interpret our findings ensuring alignment between clinical perspectives and analytical findings.• Developed intuitive data visualizations and detailed reports to effectively communicate findings to stakeholders.• Formulated data-driven recommendations to enhance ADHD management practices, improving treatment strategies in primary care.• Streamlined data integration from multiple sources boosting the accuracy of trend identification by 20%.• Implemented advanced statistical methods and analytical techniques improving the precision of ADHD management evaluation and supporting evidence-based decisions.• Established a robust data quality control framework reducing data errors by 25% and ensuring the reliability of all analytical outcomes.

Dhaka, Bangladesh

Codes Break Ltd. is one of Bangladesh's leading business consulting firms, providing IT solutions, enterprise resource planning (ERP) implementation, and digital transformation strategies.Key Responsibitiles: • Provided end-user technical support for hardware, software and network-related issues.• Assisted in the installation and configuration of computer systems and application software.• Monitored network performance and troubleshooting issues to ensure minimal downtime.• Implemented security measures such as antivirus protection and firewall settings.• Managed user accounts and permissions on the internal network including email and CRM systems.• Conducted routine system maintenance tasks like backups and updates.• Collaborated with the IT team to implement new technologies and system upgrades.

Narayanganj District, Dhaka, Bangladesh

Jamuna Bank Limited (JBL) is a leading private commercial bank in Bangladesh, established in 2001. The bank operates under the purview of the Bangladesh Bank and offers a wide range of financial services including corporate banking, retail banking, small and medium-sized enterprise (SME) banking, Islamic banking, and international trade services.Key Duties:• Provided first-level support to bank employees by troubleshooting hardware and software issues related to banking systems.• Assisted in the installation and configuration of computer systems and application software.• Provided first-level support to bank employees by troubleshooting hardware and software issues related to banking systems.• Created user manuals and documentation for frequently encountered issues, improving the overall support process.• Worked closely with the IT team to implement solutions that improved overall system performance.• Communicated effectively with staff to gather requirements and provide updates on support requests.

Masters Of Business Information System, Gpa 5.85/7

Bachelor Of Business Administration, Information System, 3.79/4

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