Riyaz Uddin Email & Phone Number

Adelaide, SA, AU

Australia

• Providing comprehensive on-demand IT support across Australia and New Zealand, ensuring seamless client operations 24/7.Key Duties:
• Delivering professional customer-focused technical support via telephone, portal, and email, maintaining a high first-contact resolution rate while effectively managing time.
• Providing remote and onsite (Level 1 and Level 2) support for end-users across various operating systems (Windows, macOS, Linux), troubleshooting hardware, software, and desktop environment issues, while collaborating.
• Managing Microsoft 365 environments, including user accounts, security configurations, and mailbox administration, while offering timely support for users.
• Deploying, configuring, and monitoring Windows Server systems in virtualized environments, ensuring network stability and addressing customer concerns promptly.
• Overseeing the design, installation, and maintenance of network cabling (fiber optic & copper) for more than 25 sites in Adelaide, ensuring seamless connectivity and service reliability for clients.

Australia

• As part of my master’s program at Torrens University, I completed an internship with SAS Health, a division of SAS focused on healthcare analytics. During this experience, I worked on the Social Enterprise Hub Project.
• Analysed ADHD-related data from primary care settings, identifying key trends and patterns in diagnosis and treatment outcomes to provide actionable insights.
• Cleaned and pre-processed raw data using SAS software, removing duplicates, correcting errors and managing missing values resulting in a reliable and high-quality dataset for analysis.
• Collaborated with healthcare professionals to interpret our findings ensuring alignment between clinical perspectives and analytical findings.
• Developed intuitive data visualizations and detailed reports to effectively communicate findings to stakeholders.
• Formulated data-driven recommendations to enhance ADHD management practices, improving treatment strategies in primary care.

Dhaka, Bangladesh

• Codes Break Ltd. is one of Bangladesh's leading business consulting firms, providing IT solutions, enterprise resource planning (ERP) implementation, and digital transformation strategies.Key Responsibitiles:
• Provided end-user technical support for hardware, software and network-related issues.
• Assisted in the installation and configuration of computer systems and application software.
• Monitored network performance and troubleshooting issues to ensure minimal downtime.
• Implemented security measures such as antivirus protection and firewall settings.
• Managed user accounts and permissions on the internal network including email and CRM systems.

Narayanganj District, Dhaka, Bangladesh

• Jamuna Bank Limited (JBL) is a leading private commercial bank in Bangladesh, established in 2001. The bank operates under the purview of the Bangladesh Bank and offers a wide range of financial services including.
• Provided first-level support to bank employees by troubleshooting hardware and software issues related to banking systems.
• Assisted in the installation and configuration of computer systems and application software.
• Created user manuals and documentation for frequently encountered issues, improving the overall support process.
• Worked closely with the IT team to implement solutions that improved overall system performance.
• Communicated effectively with staff to gather requirements and provide updates on support requests.

Masters Of Business Information System, Gpa 5.85/7

Bachelor Of Business Administration, Information System, 3.79/4

Graduate and Volunteer