Riyazuddin Shaikh Email & Phone Number

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai Metropolitan Region

Mumbai, Maharashtra, India

Mumbai Area, India

Currently spearheading - IT Infrastructure Services, Data Center Management, E-Commerce Projects, Cloud Infrastructure, IT Security, Partner Management & IT Procurement.

Mumbai

Working on various technologies to meet growing business requirements.> Designed 3 Point failure proof Network arch with device & connectivity redundancies.> SAP Integration with Cloud Services.> Mobile Device Management Implementation for FOS.> Data Center Colocation.> Implemented MPLS & VPN mesh.> IBM Bladecenter S, Bladecenter H, DS3500, Power 7, System X, AIX 7, TSM.> SAP ECC, Oracle 11G.> Windows Server 2012, MS SQL.> Google APPS for Work Implementation.> RAMCO HRMS.> CRM - BIZOM & Pipedrive.> DR & BCP for SAP.

Mumbai Area, India

• Responsible for project work-plan development, establishing communication, issue resolution, workflow process design, development and measurement.• Prepared and led multiple internal IT groups and resources during deployment and Go live by executing issue resolutions both hands on and through escalations.• Initiated new processes of device deployments by creating new documentation and procedures that were used by the IT Asset Team.• Owner and Lead of the implementation and maintenance process by coordinating IT groups both internal and external including desktop engineers, helpdesk, quality assurance and asset management.• Responsible for vendor management, includes conduction monthly review meets with vendors SLA management and service timelines.• To maintain IT Infrastructure services by coordinating with respective Technology partners.• Achieved 98 % SLA compliance by Introducing FCR in helpdesk environment.• To lead team of 25 engineers PAN India, SPOC for first level escalations pertaining to end to end user support compromising of 1800 employees.• Responsible for MacAfee Security products.• Responsible for Backup solutions (Druva Backup solutions).• Evaluated POC for WAN failover device (Peplink) in concurrence with network team.• Evaluated and performed POC for HSD/ HVD environment • Responsible for OS upgrades & security fix deployment management.

Mumbai Area, India

• Worked with various support teams and clients.• Worked as deployment lead for Ubuntu & Win 7 roll outs.• Trained team of 12 engineers and assisted them on the GO- Live phase for major hardware rollout project.

Bachelor Of Engineering (B.E.), Computer And Information Sciences, General, A

Higher Secondary, Science & Technology, A

Matriculation, Physics, Chemistry, Maths