Riyazuddin Shaikh Email & Phone Number

• Offshore Lead - IT Service Delivery Manager- Infra- accountable for the end-to-end deliverables of Infra projects that enable the delivery of a high-quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs. Owner of the Incident, Request, Problem, Releases, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required, as owner of the escalation process take ownership of major incidents, Problems to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review.• Offshore Data Centre Lead & IT Operational Manager - Managing and mentoring teams of high-quality Data Centre Technicians, providing both technical and leadership expertise and ensuring highest levels of performance, assisting in implementing service methodologies including incident management, problem management, change management, capacity management, etc, Develop and think through innovative approaches to save recurring IT cost. Build end-to-end and Operate Datacentre at Offshore with managing high performance team and develop processes to optimize operational excellence with exposure to developing great relationships with both internal teams and external vendors. Created and implemented service delivery improvement plans and release management policies by reducing change failure rates and improving system availability and stability.

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  Savitribai Phule Pune University

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