Rizwan Ayub Email & Phone Number

Shipley, England, United Kingdom

York, England, United Kingdom

Leeds, England, United Kingdom

Bradford, England, United Kingdom

Leeds, England, United Kingdom

Leeds, West Yorkshire, United Kingdom

As PMO Manager, I look after a team of four people – together we provide PMO support the Estates Projects Team. I am responsible for designing and implementing new governance procedures to all cover all Projects within our Estates team creating the strategies for effective planning, monitoring and delivery of Estate programmes. Supporting Project and Programme Managers to implement the programme governance framework, I am directly responsible for the:• Production of Meetings Packs, Minutes, Project Templates, Guidance procedures.• The creation and management for all project and programme logs.• Risk and Change management plans and their implementation.• Monitoring & tracking portfolio spend and adherence to project budgets, ranging from £250k - £60M+. Managing the Departments annual capital budget planning process. Project managed the implementation of a new online collaboration system for internal staff and external consultants. This involved moving away from managing our Projects via a shared drive and Outlook to an online collaboration tool (Asite). I am the lead for:• Developing the Scope• Tender Submittals and Analysis• Defining the Requirements• Process Mapping• Systems Configuration• Training• Implementation and Roll Out

Halifax, United Kingdom

Providing PMO support for a regulatory led financial rectification program. Project joined during the introduction of External Partners to complete the Project on schedule. Initial duties included managing Ariad logs, creating PWG meeting packs for multiple workstreams, supporting Project Managers in the mobilisation of the new phase and completing Onboarding process for new resources. Post- Mobilisation: Responsible for implementing, administering and providing training for Project Managers/Stakeholders and External Partners on secure online sharing platforms. Along with the PMO Manager I developed, introduced and managed Programme Change Guidelines and Processes, conducted impact analysis reviews and worked with Stakeholders to implement changes.To ensure effective operations with the External Partners I helped introduce and manage Incident Management Guidelines/Processes, conducted root course analysis for both Partners and Internal Project Operations.Provided administration and maintenance for Sharepoint sites for External Partners. Created Operational Meeting packs for Project Meetings and managed associated ARIAD logs.Supported Project Managers, Stakeholders and PMO in the decommissioning of the Partners Phases and overall Project. Led investigations in to external Partners to confirm Exit Criteria had been met. Experienced gained in the management and updating of Project Plans in MSP.

Bradford, United Kingdom

Managing negotiations with customers who have neared the end of the mortgage term, specifically holders of interest only mortgages. Working with the credit risk team to try to create tailored solutions for individual customer circumstances to bring a satisfactory resolution to mortgages which have exceeded their terms.

Bradford, United Kingdom

As customer service advisor, I have worked in the Vanquis contact centre in Bradford. During my short period working for Vanquis, I have progressed through to the senior team as my qualities and skills have been recognised. Taking inbound calls, I have been involved in dealing with promotions, services and complaints. Working to FCA regulations and guidelines, I understand that relationship the financial institutions must maintain with customers.

Halifax, United Kingdom

Quick at identifying a customer’s needs and influencing a customer’s choices I have shown that I can adapt to any office culture or environment. I have quickly and efficiently adapted to in house and trade systems, allowing me the ability to use my IT skills to effectively navigate the thousands of potential holiday’s combinations, simultaneously gathering information and working towards finding the perfect combination for the customer. My ability to outperform other sales agents comes from my experiences working in customer services and using the skills I have developed, with my natural talents to provide an unbeatable service and holiday tailored to each customer.

Southampton, United Kingdom

As a senior customer service advisor (advocate) I have been responsible for helping customers with complex enquiries that require personalised account management adhering to OFGEM regulations and business standards. In addition to this I was also responsible for helping to support the team and manager. After progressing to the role of acting manager, I was responsible for the performance, coaching and sales record of the team.

Bsc, Cybernetics With Virtual Worlds, 2.2

A-Levels -, Physcs, Chemistry, Maths, B, C, B

Education record