Rizka Budiati-Szkutnik Email & Phone Number

Seattle, Washington

- Respond to billing and reservation inquiries and disputes via phone, email, and CEC (Customer Engagement Center) Cases. - Post and adjust group/guest charges, process credit refund and third party credit card payment. - Process commission to the Hotel Intermediary Partner and ensure that room revenue, rebate and complimentary credit are calculated correctly. - Create room block URL via res link or Passkey and send updated group rooming list and pick-up report to the client. - Review group and catering contract, process group master, and add/modify rooms inventory per contract. - Review rooming lists, room availability reports and related information and use independent judgment within established parameters to make or modify reservations.- Reconcile banquet and AV checks, cross check that banquet and audio visual charges are posted correctly in Lightspeed. - Process final invoice post event, send invoice to the client, and follow up on accounts to ensure compliance with established payment terms. - Maintain Guest Ledger and A/R Aging Report and take full responsibility that all assigned group accounts are settled and closed at property level. - Utilize Marriott Hotel applications on day to day job including: Lightspeed, CI, Crystal Report, Group Housing Solutions, Sertifi, MARSHA, EMPOWER, Peoplesoft BAR.

London, United Kingdom

- Respond to inquiries from individual guests, OTA, and wholesalers, including researching corporate rates, special discounts, and hotel packages to ensure that customers get the most value and benefits. - Determines appropriate billing methods, establishes guest accounts, verifies pick-up and charge-routing, and enters data into hotel accounting system. - Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts. - Perform Daily reservation and Daily Arrival Check check for all GDS (Global Distribution System) sourced reservations to ensure that billing instructions are correct and Traces from other department are followed up. - Work closely with all Front Office and Meeting and Events team, and in particular providing lead advice and constant "feedback" concerning both inquiries and firm reservations. - Understand the key principles of PPHE Pricing Strategies and Revenue Management. - Utilize Opera as Property Management System. - Support Reservation Managers in all rooms inquiries, reservations, confirmations, cancellations, No-Showsand operating yield management to ensure highest rates and occupancy are achieved for hotel reservations.

London, United Kingdom

- Manage Daily Switchboard task including handling incoming and outgoing calls in an attentive, courteous and efficient manner according to the Hotel's Standard Operating Procedure. - Provide clear and concise communication while assisting guests with their questions or needs. - Record and deliver guest's wake up call as requested.- Take amenity calls and hospitality orders and dispatch to kitchen/F&B team. - Maintain up-to-date information of all hotel events to ensure guests receive accurate and prompt information when requested. - Responsible for Logging in all Guest Services Inquiries / Requests in HotSos and making sure that requestsare communicated to the correct departments. - Conduct guest callbacks to ensure guest satisfaction.- Assist guests at Business Center to include but not limited to: printing, copying, faxing, binding, scanning, and general PC usage. - Maintain cash float and generate end of shift revenue report for Hotel Business Center.

Ma, Mass Communications, 2:1

S.Sos, Communication Management, 3.70