Rizki Dwianda Email & Phone Number

Jakarta, Indonesia

Indonesia

Jakarta, Indonesia

1. Spearheaded digital transformation process of 35 ports and 200 routes, resulting in 9 times faster transaction time.2. Designed and implemented a centralized ticketing reservation system which led to the recovery of lost revenue by 20%3. Created a new sales system channel which generated an average of 17.600 new transactions per month4. Implemented.

Greater Jakarta Area, Indonesia

1. Created service blueprint which resulted in increased growth of Customer Service Index from an average of 0.25% per year to 3.55%2. Increased company social media presence from 607 followers to 51k followers3. Increased contact center traffic from an average of 30 in-bound queries per month to an average of 7800 in-bound query4. Improved procurement.

Greater Jakarta Area, Indonesia

assisting All BoD in transforming organization.

Banten Province, Indonesia

1.Created Service blueprint which resulted in an increase Skytrax (International aviation rating association) ground service rating from 3 stars to 4 star2. Improved business process which resulted in an efficiency of manpower by 30%

Greater Jakarta Area, Indonesia

1. Created contact center design which helped reduce cost by 2 billion rupiahs per month2. become a service designer for people and processes. I am developing people for frontline and the way they delivered service to customers.3. Arrange service report that includes business impact, effective and efficient service product, and development progress for the.

Cibinong Bogor

1. Selected as the youngest project manager for ERP implementation out of 5 other senior candidate 2. Arrange Financial Report, Taxing, costing, Outlook and budgeting Report monthly and yearly.