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Rizky K. Email & Phone Number
Customer Service Manager
at
Webull Sekuritas Indonesia
1 work email found
@ymail.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Service Manager
Location
Jakarta, Indonesia
Company size
Who is Rizky K.? Overview
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Quick answer
Rizky K. is listed as Customer Service Manager at Webull Sekuritas Indonesia, a with 21 employees, based in Jakarta, Indonesia. AeroLeads shows a work email signal at ymail.com and a matched LinkedIn profile for Rizky K..
Rizky K. previously worked as Customer Relations Section Head at Motionpay and Customer Service Team Lead at Kredit Pintar. Rizky K. holds Bachelor’S Degree from Universitas Diponegoro.
Company email context
Email format at Webull Sekuritas Indonesia
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*@ymail.com
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Profile bio
About Rizky K.
At the helm of MotionPay's Customer Relations for over four and a half years, my role encompasses establishing rigorous service standards in the fintech space, particularly for e-wallet and e-money services. Leading a team that tirelessly works to maintain 24/7 service availability, I have implemented a robust helpdesk system and an omnichannel approach to ensure optimal customer support. My tenure at Kredit Pintar honed my skills in crafting SOPs to achieve KPI targets and in managing E-KYC processes, embedding AML regulations to flag suspect transactions. The synergy between these experiences and my proficiency in Freshdesk has enabled me to elevate operational strategies and forge stronger relationships with key partners, reflecting my commitment to customer satisfaction and regulatory compliance.
Listed skills include Event Management, Social Media Marketing, Public Relations, Strategic Communications, and 4 others.
Current workplace
Rizky K.'s current company
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Webull Sekuritas Indonesia
8 roles
Rizky K. work experience
A career timeline built from the work history available for this profile.
Customer Relations Section Head
- Create and develop customer service standards for fintech business (E-wallet and E-Money)- Create SOP to handle every category case that related to internal or external partner- Arrange schedule for 24/7 Service - Create weekly report & quarterly report for Regulator (Central Bank) - Communicate and build good relationship with third party (Biller Aggregator, Payment Gateway & Business Partner) for problem solving related issue- Set up and implement helpdesk system as customer service main ticketing and omnichannel system- Manage E-KYC for premium feature and implement AML regulation to identify suspect transaction
Customer Service Team Lead
- Create and develop customer service standards for fintech and e-commerce business start up.- Create the SOP and clearer flow for all agents to run their task and achieve their KPI target. - Arrange schedule for agents to ensure customer service can run optimally throughout the day.- Make weekly report based on Customer Service division's performance.- Do consolidation with another division to find best way to solve mass issue that faced by customers.- Optimizing tools (zendesk, google suite etc) for simplicity to agents to give better service to customer.
Mar 2018 - Nov 2019
Customer Support Associate
- Manage Floor while undergoing PIC task to ensure Service Level target is reached.- Produce Service Level progress reports and issues that arise from incoming calls.- Helps provide direction to inbound agents that face difficult case.- Report and follow up to the relevant departments that deal with issues facing customers for escalating.
Feb 2017 - Feb 2018
Customer Service Representative
- Receive and assist customer complaints either inbound, email and outbound calls for escalation.- Act as company representative for customer and partner.
Sep 2016 - Jan 2017
Youth And Community Division
Telkomsel Branch Semarang
Internship in Public Relation and Social Media Marketing field
Oct 2014 - Nov 2014
External Sector Information Management Team Of Nst Aiesec Indonesia
Involved in IM Team of National Supporting Team for External Sector
Nov 2011 - Jun 2012
Nov 2010 - Jun 2011
1 education record
Rizky K. education
FAQ
Frequently asked questions about Rizky K.
Quick answers generated from the profile data available on this page.
What company does Rizky K. work for?
Rizky K. works for Webull Sekuritas Indonesia.
What is Rizky K.'s role at Webull Sekuritas Indonesia?
Rizky K. is listed as Customer Service Manager at Webull Sekuritas Indonesia.
What is Rizky K.'s email address?
AeroLeads has found 1 work email signal at @ymail.com for Rizky K. at Webull Sekuritas Indonesia.
Where is Rizky K. based?
Rizky K. is based in Jakarta, Indonesia while working with Webull Sekuritas Indonesia.
What companies has Rizky K. worked for?
Rizky K. has worked for Webull Sekuritas Indonesia, Motionpay, Kredit Pintar, Grab, and Pt Vads Indonesia.
How can I contact Rizky K.?
You can use AeroLeads to view verified contact signals for Rizky K. at Webull Sekuritas Indonesia, including work email, phone, and LinkedIn data when available.
What schools did Rizky K. attend?
Rizky K. holds Bachelor’S Degree from Universitas Diponegoro.
What skills is Rizky K. known for?
Rizky K. is listed with skills including Event Management, Social Media Marketing, Public Relations, Strategic Communications, Graphic Design, Marketing Communications, Microsoft Office, and Advertising.
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