Rizwan Mirza Email & Phone Number

Bhopal, Mp, In

United States

Technical Support For ThriveThemes.com

India

• My interest in blogging made me learn Wordpress. I write informational articles various topics especially tech and related.• Being a blogger, I understand SEO, Keyword Research and of course Internet Marketing.• Research and problem solving are what I do almost every day.

Remote

Elementor is a page builder plugin that replaces the basic WordPress editor with a live frontend editor, so you can create complex layouts visually, and design your website live, without having to switch between the editor and the preview mode.• Answering a variety of product-related questions technical/non-technical through Help Scout, in a professional, empathetic and courteous way.• Collaboration with team using Slack.• Providing superb customer support via different channels, solving technical problems that have to do with WordPress, website design and maintenance.• Supporting Elementor Cloud [https://elementor.com/pages/elementor-cloud-website] via chat & emails.• Handing VIP Chats for Studio & Agency customers https://elementor.com/pricing-plugin/• Answering pre-sale questions – Answering any questions potential customers might have. Assisting in making the right decision concerning buying Elementor.• Find out about bugs - Finding and reporting bugs or other issues when they are reported by any of our users.• Testing Elementor Beta Releases

Remote

Responsibilities :• As a Technical Virtual Assistant for the above-listed health clinic business, I used to do tasks assigned to me that can be done virtually from my location (India) via RDP, Email, Chat, Skype, etc.• Reports generation, Data Entry, Overall support. Maintaining Electronic Medical Record software.• Troubleshooting Issues.• Data Processing and other tasks.• Medical Billing (Intermediate)

Ahmedabad Area, India

Responsibilities :• Hands on experience in Problem determination and Troubleshooting and mitigate future occurrences.• Assisted new customers with activation assistance and technical support for troubleshooting system errors while maintaining industry-leading customer service.• Administer, configure, upgrade and troubleshoot Tomcat application servers and fax servers in SAAS as well as the client-server environment • Application support in testing, identifying issues, tracking bugs and solving the problems by reading Tomcat logs, Query logs and other application server related logs.• Supported the whole environment configuration and also deployed Enterprise J2EE application on multiple environments.• Identifying the interaction between eCW software and other software and browser.• Working with Vendors to fix issues on Fax Servers, Midmark Devices, and other non-eCW addons.• Performing checks on servers to deploy new versions.• Backup and restore of database servers.• Working On Ftp Servers.Additional:• Experience to work on CentOS servers.• Check services and disk space on all Servers and take necessary actions.• Operate running systems, identifying processes and controlling services.• System monitoring.• Researching new issues and reporting them to the developers.• Supporting other eCW addons.