Rizwan Mirza Email & Phone Number

Noida, Up, In

India

Sr. Project Manager directly responsible for delivery of large scale programs/projects with core competencies in data center infrastructure, process re-engineering, efficiency projects, software deployments, security/compliance projects and business divestitures. These projects are delivered within strict PMO guidelines given the compliance requirements protecting PHI/PII data or specific country standards.Specific Project/Program Summaries* Project manager responsible for the migration of data center services hosting a claims processing application. In partnership with the real estate move, sucessfully led the build out of disaster recovery environment to meet production needs and enable prior DR site as production, including the support process development for new location. Complete the design, build and implementation of new disaster recovery site.

Hyderabad, Telangana, India

Noida Area, India

Being a part of IT service delivery project and business segments I optimally and efficiently managing virtual and physical capacity for Managed and Cloud Services with ensuring timely allocation and proper identification of service capacities based on defined allocation strategies and governance requirements and will also ensure the efficient use of allocated capacity through dynamic and elastic controls. Through cross-team coordination, the group is driving efficiencies in all virtual server environments continuously looking for opportunities for improvement.

Engineering Automation Software Development supporting homegrown tool used for infrastructure engineering design specification and 2) Analytics and Reporting responsible for automation, reporting, innovative analytic development moving into machine learning. Direct supervision of international team of 11 employees (domestic and offshore). Two managers, a data scientist and eight developers who automate and create derived data assets. Software leveraged: Microsoft, SQL, Oracle, Tableau, Datameer, Hadoop, Splunk, Mesos, and others utilizing CMMI for measurement of departmental progress. Data analytics support forecasting and capacity management decisions for efficient usage of large VMware installation and other shared infrastructure solutions.

Manage the demand for physical servers in the data center, development of forecasts and manage budget for server purchases. Manage acquisition and build prioritization for just in time hardware builds.Handled 12 resources with people management .

Noida Area, India

 Project Title : IT Service Management (Incident & Problem Management) Customer: Bharti Airtel Africa telecom. Role : Service Delivery Manager Project Description: Being a part of new established Service Management Team. Worked in various roles as a Sr. Incident /Problem Manager and Change Manager with dealing all the planned and unplanned changes for all Bharti Airtel Africa Telecom. Worked as a Capacity Manager (Capacity Planning & Implementation) to ensure equipment performance up-to-date with keeping IT components performance and resource utilization below 80%. Advance capacity planning for Network bandwidth, Storage, and hardware as per Service level agreement. Technologies Used: BMC Remedy, ITIL Standards, SRM, Shell scripting, UNIX, Linux, AIX, IBM / EMC / HP Storage. Key Responsibilities: Own and drive Incident lifecycle and ensure to meet SLA, Categorizing incidents (Severity1-2) requiring investigation and diagnosis. Managing Major incidents for multiple countries from logging through to closure. Helping finding the root causes of the Complex Problem. Coordinate and escalate for Operators or management during problem recovery activities. Maintains, and monitors the Operations Command Center called as War room. Assist the Team by providing consultation services in a multi-vendor, multi-protocol complex system environment. Interact with DPE, Management and Senior Management during crisis situations to ensure a high level of customer satisfaction. Provide regular Status updates and sending out executive alerts/communication mailers, Handle conflict situations and make quick decision while driving incidents. Preparing Weekly, Monthly MIS and Trend Analysis for the Incident Management. Coordination with Audit Teams for the Zero Compliance Defects. Worked closely with the customer to propose realistic IT services those match the customer's needs.

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Noida Area, India

 Project Title : Servers Consolidation / Virtualization Project Customer: Bharti Airtel Africa telecom. Role : IT Project Manager  Project Description: The Server Consolidation program has been made to improve asset utilization, lower capital expenditures and decrease energy consumption with high availability, scalability, security and sustainability to minimize the risk of data center operations. The program focuses on virtualize servers, storage, networks and desktop.  Technologies Used: VMware VirtualCenter 2.5, ESX 3.5, vSphere Storage Appliance, SAN/NAS storage, Microsoft Office Suite (Including MS Visio & MS Project), Dell R510, HP DL360, IBM 2145 SAN Volume Controller (SVC), IBM Storwize V7000 (Storage), IBM System p 570, IBM BladeCenter HS21, IBM DS8000 (Storage)Key Responsibilities: Analysis of base architecture and overview, Access infrastructure assets including Application, Services, CPU's, Drives, NIC's & RAM. Developed project plans including scope, cost, schedule, quality, resourcing, risk identification & mitigation, training/communication and PMI based execution. Worked with stakeholders to create operational design of virtual infrastructure and sizing the requirements. Ensured timely Implementation of virtual Infrastructure, installing hardware, Completing configurations and building virtual machines, Integration with application, storage and network. Monitoring/Tracking the project activities, deliverables against the scope and baseline project plan. Performed risk assessments to develop response strategies and ensuring the sign-off on agreed action items with relevant stakeholders. Responsible for the effective Client Communication and stakeholder management.Key Achievements: This strategy significantly reduced unused capacity and total cost of ownership by lowering power costs, server hardware costs, acquisition costs and the data center footprint along with their related environmental impacts.

Pune Area, India

 Project Title: Data Center Implementation/Migration Customer: Vodafone Essar cellular Limited-India Role : Infrastructure project Manager Project Description: Data Center migration project in Vodafone account included Applications/Database and server migration and movement from 3 major DC to one consolidated National DC. Application involved- BSCS 6.0(Billing System for Postpaid/Prepaid) / CRM / Mediation / EBPP / cPOS etc. Project Title : Oracle Database Migration Customer: Vodafone Essar cellular Limited-India Role : Infrastructure project Manager Project Description: As part of Vodafone Datacenter relocation Project. Vodafone initiated 500+ critical Database (ERP, CRM, Billing, ePOS and MNP) migration on IBM AIX Platform including the HW & Oracle DB Version upgrade. Migration was having carefully planning and executed in various method, such as extract-transform-load (ETL), Oracle GoldenGate replication, Cross-platform transportable table spaces (TTS), export/import utility and manual scripts. The Purpose was to minimize production downtime and maintain data integrity as because many critical applications have to be operational 24x7 for the pan India Circles. Technologies Used: Oracle GoldenGate, RMAN, Data Pump, CTAS and Cross-platform transportable table spaces (TTS), export/import utility, Data Migration Suite. Project Title : Unify Rollout (POS System Rollout) Customer: Vodafone Essar cellular Limited-India Role : Product Roll-Out Manager Project Description: Unify Rollout (UPSS & cPOS) enables customer to integrate POS system, CRM, BSCS 6.0(Billing System for Postpaid/Prepaid), Mediation and UPSS application into single module. Unify project included cPOS & UPSS end to end development, testing, UAT and Roll-out of POS system environments for Pan India Circles.

Mohali, India

 Project Title : Lotus Notes to Exchange Migration Customer: Idea Cellular Ltd-India  Role : Infrastructure Project Manager Project Description: Lotus Notes to Exchange Migration: enables customer to switch Lotus Notes to Microsoft exchange 2003 massaging environment with conversion of around 3000+ Spice telecoms end user’s NSF database to Outlook PST. Technologies Used: Notes Domino Server 6.0.3, Microsoft Exchange 2003, Quest NSF to PST Migration, Windows 2k3. Active directory. Key Responsibilities: Manage the project end to end; prepare SOW, Project plan, schedule, Risk and communication etc. Planning and execution of co-existence infrastructure between messaging platforms, technical migration planning, requirement sizing and procurement of hardware, software and license. Customer and stakeholder interaction and regular updates. Highlighting risks and issues, Vender management/ local resource management to migrate Lotus NSF to Microsoft Outlook PST file for 3000+ end users. Project Execution, IT & User UAT Testing; final go live and customer closure sign-off. Key Achievements: Managed the successful messaging infrastructure upgrade for Spice telecom with zero impact to environment. IBM Thanks! Award for exceptional contribution in Migration.

New Delhi Area, India

 Project Title: Transformation Project Implementation ( Security Product) Customer: DLF India LTD (Real State/Retail Domain) Role : Technical Project Manager Project Description: The project encompassed merging multiple Exchange 2k/Domain sites into the one Exchange 2003/AD organization. The solution allowed with seamlessly retaining all mail, calendaring and public folders with applying new Domain policy consisted of approximately 3000 client’s Mailboxes and 350 Public Folders. Security Product implementation for pan India like RSA SecurID, Single sign-off, NIDS,VPN and Symantec client firewall for 3000 end user’s Machine. Technologies Used: Exchange 2k3, MS 2k3, RSA SecurID, Cisco VPN, Symantec,NIDS,IPS, checkpoint firewall Key Responsibilities: Manage the project end to end; prepare SOW, Project plan, schedule, Risk and communication plan etc. Developed roll-out plan and training documentations for end users, lead support eng across the India location to migrating client desktop, rollout the Outlook client, RSA Token, client firewall and VPN client. Project Title: DR site Implementation Customer: DLF Limited (Real State/Retail Domain) Role : Transformation Project Manager Project Description: DLF India operates from branches across India, with more 12,000 employees. With growing business volumes Disaster Recovery project was for setting up DR Site at Bangalore location to recover business operations for mission critical application including, ERP, RAMCO, Exchange Mails, CRM, AD and customer data. We had developed a popular strategy to have an external HOT DR site an exact replica of the primary site with the recovery point objective (RPO) at 30 minutes for the disaster recovery, and recovery time objective (RTO) at an hour.  Technologies Used: VMware ESX, vSphere, VMware SRM, OS AIX-5.1, IBM Xseries Hardware, MS exchange 2k3, SAN. Data Guard for oracle Database replication.

Mumbai Area, India

. Project Title: Data Center Operation. Customer: ABN AMRO Bank.  Role : Data Center Operation Lead/Manager  Project Description: ABN AMRO Datacenter is located at Mumbai covering pan India including Taiwan and Netherland, Data center is equipped with Solaris/RedHat/Windows/Oracle environments and staff, The operational environment includes 175 UNIX/AIX servers hosting corporate databases and applications, 180 HP/IBM Windows servers supporting development and application services, and over 10,500 physical workstations.Key Responsibilities: Supervises day-to-day Datacenter Operations across all shifts in a 24x7 environment through a team of Team Leaders with providing low level vendor management and assist in vendor selections.  Ensures that production schedules and commitments are met and the Datacenter maintains 100% uptime through impeccable housekeeping and robust operational discipline. Establish standards for Data Centers, including capacity planning, lights out operations, Datacenter asset management for Software, Hardware and Network equipment. Managed access to the datacenters, ensuring appropriate security controls are maintained at each facility and reporting to management about data center access. Enforce strict Change Management policies regarding productions changes. Must be a consistent participant in weekly Change Management meetings. Established a professional working relationship with other team members and management staff with providing ongoing technical and leadership expertise in supporting the Data Centers, including growth and scalability requirements.Key Achievements: 99.99% availability of all mission critical applications with significant performance improvement in operation. Awarded best Operation lead for keeping up smooth service delivery.

Mumbai Area, India

Orient Technologies PVT LTD Mumbai, Feb’2005 to Jan’2007  Project Title: Microsoft Active Directory / Massaging Infrastructure Deployment Customer: Allahabad Bank.  Role : Technical Lead (Microsoft Technologies) Project Description: ALLAHABAD BANK a leading Public Sector Bank, intends to build primary DC at Mumbai for core banking to meet their business growth, The RFS objective was to build Microsoft Active directory Domain (Windows 2k forest) and Exchange 2k massaging infrastructure with solution designing & deployment including VERITAS Net backup, IBM tape library, IBM xSeries Servers, DS 400 HW procurement and setup. Key Responsibilities: Responsible for solution designing, building and testing of Microsoft Windows 2k domain controller (AD) forest and Exchange 2003 massaging infrastructure. Rack Mounting of IBM & HP Servers with Raid configuration, OS deployment and patch management via WSUS. Group Policy (GPO), OU architecture, Backup plan, Citrix designing and implementation. Administration of AD, Exchange, Unix & AIX Servers with performance monitoring of CPU & Memory Utilization)

Mumbai Area, India

 Project Title: Onsite Support for EXIM Bank, Customer: Export-Import Bank of India (EXIM Bank), Acit cMehta Role : System Administrator (Microsoft Technologies) Project Description: IT Operation support for Massaging Server, Active Directory Users & Security, Applications, Networking, VPN, MS Patch management, IBM, HP Serve’s setup with configuring the RAID card ,remote users support for their day to day technical it issues