Rizvana Abdul Latif Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Dedicated Tourism Quality Manager at OceanAir Dubai, committed to setting the gold standard for exceptional travel experiences in the vibrant city of Dubai. Leveraging a wealth of expertise in quality management and a passion for elevating service standards to new heights. Accountable to handle tour quality in UAE, Egypt, Qatar.◾ ROLES & RESPONSIBILITIES◽ Managing Safari Tour Quality Operations.◽ Accountable for performance review of tour products.◽ Handling critical cases on the ground to satisfy customers.◽ Accountable for quality audit of premises - Camp, Rides, Meeting Point, Vehicles etc.◽ Responsible to train Guides and Captains.◽ Helped to increase customer reviews by 300% in last 2 years.◽ Responsible to take & maintain OceanAir products to Best Seller category in various marketplaces.◽ Bridge accross the teams on an hourly basis to ensure the smooth functioning of the tours.◽ Assist Guest Relations & Operations team to effectively communicate with guests.◽ Accountable for any feedback from customers.◽ Monitoring reviews accross marketplaces, social media & websites.◽ Manage Zendesk to ensure prompt communication.◽ Responsible to maintain quality standards handbook & ensure execution.◾ KEY FOCUS AREAS◽ Customer-Centric Quality Management: Orchestrating initiatives to ensure every guest encounter surpasses expectations, reflecting the luxury and dynamism of Dubai.◽ Cultural Sensitivity: Navigating the diverse landscape of Dubai's tourism, embracing cultural nuances to tailor experiences that resonate with a global clientele.◾ ACHIEVEMENTS◽ Spearheaded the integration of foolproof process to enhance guest engagement, resulting in a 300% increase in positive feedback.◽ Lead the quality team in achieving 'Traveller's Choice' awards for excellence in the Tourism Industry from TripAdvisor for 3 consecutive years.◽ Won OceanAir Employee of The Year 2022 Award.◽ Curated & released company's Quality Handbook for Safari Tour.

India

◾ ROLES & RESPONSIBILITIES◽ Content Strategy Development: Developed and implemented a content strategy aligned & relevant with the organization's goals and target audience.◽ Content Creation: Generated various types of content, including articles, blog posts, social media updates & more. Ensured content is engaging, relevant, and tailored to the target audience.◽ SEO Optimization: Implement SEO best practices to enhance content visibility and improve search engine rankings.Conduct keyword research to identify trends and opportunities.◽ Content Collaboration: Collaborated with cross-functional teams, including marketing, design, and product development, to gather information and ensured a consistent message across all channels.◽ Content Quality Control: Ensured that all content met high standards of quality, accuracy, and relevance.◽ Training and Development: Provided training and support to content team members or contributors, ensuring a consistent approach to content creation.◽ Team Management: Managed a highly qualified team of 10 people on their daily acitivities & was accountable for the deliverables on a daily basis.◽ Ensured Plagiarism Free: Ensured the delivered content is 100% Plagiarism Free by using various research methods.

Dubai, United Arab Emirates

Passionate Mystery Auditor & Shopper, where I bring 6 years of dedicated experience in ensuring the utmost accuracy and reliability in mystery shopping insights.◾ ROLES & RESPONSIBILITIES◽ Data Validation: Conducted thorough audits of mystery shopping data to validate accuracy, completeness, and adherence to predefined standards. Identified and rectified discrepancies/errors in audit data sets.◽ Report Validation: Collaborated with the reporting team to validate and authenticate data included in client-facing reports. Ensured that reports aligned with established criteria and delivered actionable insights to clients.◽ Quality Assurance: Established and enforced quality assurance protocols to maintain the highest standards in reporting accuracy. Worked closely with the reporting team to refine and enhance reporting processes.◽ Analytical Insights: Generated detailed reports on data quality metrics, providing analytical insights into trends and areas for improvement. Contributed to the development and improvement of analytical tools and methodologies.◽ Cross-Functional Collaboration: Collaborated with cross-functional teams, including Audit Operations, IT, and Client Services, to address data-related challenges and implement solutions. Ensured effective communication and alignment between different departments involved in the mystery shopping process.◽ Process Optimization: Continuously evaluated and optimized data validation and reporting processes for improved efficiency and effectiveness. Proposed and implemented best practices to enhance data quality throughout the audit and reporting lifecycle.◽ Continuous Improvement: Proactively identified opportunities for process improvement and contributed to the development of new tools or methodologies to enhance data quality.

India & Dubai

KEY FOCUS◾ Research◽ Conducted in-depth research on a wide range of topics within different niches.◽ Stayed updated with industry trends, news, and developments.◾ Understanding Client Requirements:◽ Communicated effectively with clients to understand their specific content needs.◽ Clarified any doubts or uncertainties about the project before starting.◾ Content Creation:◽ Produced high-quality, engaging, and well-researched content tailored to the target audience.◽ Created content that aligned with the client's brand voice and style guidelines.◽ Developed various types of content, such as articles, blog posts, web content, social media posts, and more.◾ SEO Optimization:◽ Incorporated SEO best practices to enhance the visibility and search engine ranking of the content.◽ Used relevant keywords strategically without compromising the natural flow of the content.◾ Editing and Proofreading:◽ Reviewed and edited content for clarity, grammar, spelling, and consistency.◽ Ensured that the content met the client's expectations and adhered to editorial guidelines.◾ Meeting Deadlines:◽ Managed time effectively to meet project deadlines.◽ Communicated proactively if there were any challenges or delays.◾ Adaptability:◽ Was versatile and able to switch between different niches seamlessly.◽ Adapted writing style to suit the requirements of diverse clients.◾ Communication:◽ Maintained clear and open communication with clients throughout the project.◽ Responded promptly to emails and messages.◾ Self-Promotion:◽ Marketed freelance writing services to attract new clients.◽ Created a professional portfolio showcasing work and expertise.◾ Legal and Ethical Considerations:◽ Respected copyright laws and avoided plagiarism.◽ Ensured that work complied with ethical standards and guidelines.

Higher Secondary, B

Bachelor'S Degree, Medical Microbiology, B