Rizwan Khan Email & Phone Number

Bengaluru, Karnataka, India

Sprinklr is the most complete social media management system for the enterprise. We help the world’s largest brands do marketing, advertising, care, sales, research, and commerce on Facebook, Twitter, LinkedIn, and 21 other channels globally all on one integrated platform.This project involves maintaining end-to-end infrastructure support globally and ensures platform availability. Managing infrastructure and automation build deployment and releases. Scaling up infrastructure vertically and horizontally depending on the need Proactively Monitor and fix issues to ensure Availability within SLA’s

Bhopal Area, India

My work environment is Non-Wintel Server support where I am part of technical support team, which supports dedicated server’s related issues like restarting, deploying, configuring, performance etc. We do all backend jobs like we take servers via several consoles to check the IP Tables configuration, logs, etc. Our role is also to monitor and troubleshoot the server issue.Key Deliverables:1.First point of contact for any Technical Issues (Network Operation Center) 24/7 dedicated support to ensure uninterrupted availability of IT resource Followed the ITIL processes for Incident & Change Management Monitored the web servers through dedicated tools Handled ticket with the ticketing tool. Monitor servers and view the health using tools like Mwatch, Zabbix. Resolve high priority issues (customer impacting issues) like end user login issue, search issues, and file system, High memory utilization. Working with File systems – creating, removing, changes such as increasing and decreasing the size of the file systems. Creating new users as per application request. Perform health checks on servers by monitoring performance related components such as memory, CPU, network and disk activities and analyzing these reports and finding any issues that occur. Using Mwatch tool. Handled the server issues efficiently and resolving Designed and implemented hand off mechanism between teams for resolving technical issues. Participated in management activities like generating weekly and daily report for internal and external business review. Maintained good rapport with Client in order to develop the better business result to team.  Creation and maintenance of Knowledgebase for the client. Provided solution through knowledge base for internal/Client base issue. Co-Ordinate with oracle DB team, and perform basic task like start/stop DB.

Bachelor Of Engineering - Be, Computer Science, 68.3%

Activities and Societies: Activities and Societies: Project Name: Remote Access Provider: Language Used: J2EE,JDBC, Socket Programing.

Education record