• Overall 16+ years of Total Experience in the IT Industry,.• Past 7 years managing multi technology project (Server administration, Network, Operations, Telephony)• Currently part of Office 365 migration team and international server consolidation project to centralize the monthly patching, • Managing the team as technical manager which cover to Infrastructure mgmt staff for smooth Operations. This includes shift mgmt and conduction of performance mgmt technical help to SME.• Ensure all incidents, request, and problems, are being addressed and appropriately escalated as required.• Develops internal processes to enhance operational effectiveness based on industry best practices creating and maintaining an operational center of excellence.• Communications effectively with business stakeholders and executives to manage expectation and maintain excellent customer service levels.• Develop key performance indicators (KPI) and establishes weekly, monthly, and yearly reporting.• Represent Operations Management functions on Change Management CAB meetings• Rich exposure in installation, configuration, and troubleshooting windows Servers; • Business & technical skill set for handling assignments for various platform/technologies coupled with credibility in providing domain support for operations round the clock.• Expertise in troubleshooting and maintaining Servers, Datacenter Support and IT assets; accustomed with Windows 2003, 2008 ,2012 & 2016 servers , installation, patch up gradation, Antivirus installation.• Having good Knowledge in ADS, DNS, DHCP, SSCM 2007, Exchange Server 2010, Windows server 2003 & 2008,WMware 6
Listed skills include Service Delivery Management, Quality Management, Patch Management, Windows Server, and 25 others.
