Rizwan Shaikh Email and Phone Number
Rizwan Shaikh work email
- Valid
- Valid
Rizwan Shaikh personal email
With over 10 years of experience as a customer service duty supervisor in the aviation industry, I have a proven track record of improving the passenger experience and achieving high levels of customer satisfaction.For the past three years, I have been employed as a senior customer service agent. As the airline has a large number of customers, it's important that I maintain a knowledge of passenger’s preferences to ensure they receive a personalized service, until they reach their destination.Many of my previous customer service roles have involved team leading. While working with different nationalities at different airports around the world and handling various tasks, I was appointed as senior customer service member, responsible for managing a team of 50 staff and 15 senior customer service members and resolving different issues of customers.
Qatar Airways
View- Website:
- qatarairways.com
- Employees:
- 24889
-
Customer Service Duty SupervisorQatar Airways Sep 2022 - PresentDoha, QatarA) Supervise daily activity and conduct operational briefing to ensure a safe and efficient operation and prescribed customer service levels are met.B) Lead a team of 50+ Customer service agents and 15+ senior customer service agents to ensure delivery of Qatar Airways world’s best service and standards are met.C) Implement and maintain effective planning and allocation of resources, Utilising maximum resource by planning efficient duty allocation for customer service agent and Senior customer service agents to ensure efficient use of manpower during duty period.D) Ensuring progress towards on-time flight closure and passenger boarding and supervise airport team in achieving on-time performance.E) Evaluate cost implication in making day to day operational decision.F) Take a lead role in implementing change and ensuring continues operational improvement.G) Manage and handle irregular operations and disruptions of varying scale.
-
Senior Customer Service AgentQatar Airways Nov 2019 - Sep 2022Doha, QatarJob Role & ResponsibilityA) Making strategy as a leader to execute the flightB) Conducting briefing with team before starting the flightC) Mandatory security checks D) Making decision regarding customer issue and their queryE) To make sure all other staff are working as per the policy and proceduresF) Co-coordinating with other flight related areas for closure of flightG) Printing all important flight related documentsH) Closing flight with final figures and realizing with 100% complianceConducting DE-briefing with the team members regarding what issue has been occurred while managing the flight.Giving suggestion in meeting of what could be done to overcome operation related issues.
-
Customer Service AgentQatar Airways May 2015 - Nov 2019Doha, QatarDeparture processA) Documentation check of visas, passport and other travel documentsB) Working on Altea flight check-in systemC) Checking the passenger for the flight and accept baggage with all the security measuresD) Executing boarding and release the flight on time with final figures.Arrival processA) Worked arrival supervisorB) Meeting inbound flightsC) Connecting the onward passenger to their respective flightsD) Handling all the mis-connection passenger and arrange accommodationE) Dealing with baggage cases make reports and update in system
-
Senior Customer Service RepresentativeJet Airways Jan 2015 - May 2015Mumbai, MaharashtraWorked 1 year in Jet airways India limited as a customer service agent at Chatrapati shivaji international airport Bombay. -
Passenger Service AgentCelebinas Airport Services India Pvt. Ltd. Jan 2013 - Dec 2014Mumbai, MaharashtraI) Departure Process-A) Queue combingB) checking passengerC) Worked on DCS and royal orchid systemD) Transit controllerE) Boarding gate supervisor F) To release the flight with final figuresG) Pre-flight dutiesII)Arrival Process-A) Meeting flightB) Flight supervising internal flight security checkC) Locating transit passenger and handing them onward boarding passD) Co-ordinating the whole arrivalE) Baggage break upF) Immigration clearance to release flightG) Making miss-handle baggage reportH) Updating baggage report in system -
Visa OfficerVfs Global Jan 2012 - Dec 2012Mumbai, MaharashtraScrutinizing documentsAccepting Application at front deskPutting barcode on every application and scanningUpdating details in systemMaking reports for the whole day Handing over all the applications to the currier person Forwarding all the detail, to Australian embassy in Delhi.
Rizwan Shaikh Education Details
-
First Class -
Rizvi Education Societys College Of Arts Science And Commerce Rizvi Complex Off Carter Road Sherly Road Bandra West Mumbai 400 050Business/Commerce, General -
Business/Commerce, General -
Air India Modern School Santacruz,KalinaBusiness/Commerce, General
-
Frankfinn Institute Of Airhostess TrainingAirline Flight Attendant
Frequently Asked Questions about Rizwan Shaikh
What company does Rizwan Shaikh work for?
Rizwan Shaikh works for Qatar Airways
What is Rizwan Shaikh's role at the current company?
Rizwan Shaikh's current role is Customer Service Duty Supervisor at Qatar Airways.
What is Rizwan Shaikh's email address?
Rizwan Shaikh's email address is ri****@****inas.in
What schools did Rizwan Shaikh attend?
Rizwan Shaikh attended Periyar University, Rizvi Education Societys College Of Arts Science And Commerce Rizvi Complex Off Carter Road Sherly Road Bandra West Mumbai 400 050, Maharishi Mahesh Yogi Vedic Vishwavidyalaya, Air India Modern School Santacruz,kalina, Frankfinn Institute Of Airhostess Training.
Who are Rizwan Shaikh's colleagues?
Rizwan Shaikh's colleagues are Gaby Putri Utami, Dimitra A., Claude Payne, Zoryana Baranovska, Lungile Malatsi, Karose Mary, Md Abu.
Not the Rizwan Shaikh you were looking for?
-
-
1switchgearinternational.com -
Rizwan Shaikh
Supervisor At Mannai Air Travel (Iata) ,Qatar (Iso 9001 – 2008 Certified) At Mannai Corporation QpscQatar -
1yahoo.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial