Rizwan Shaikh Email & Phone Number

Doha, Qatar

A) Supervise daily activity and conduct operational briefing to ensure a safe and efficient operation and prescribed customer service levels are met.B) Lead a team of 50+ Customer service agents and 15+ senior customer service agents to ensure delivery of Qatar Airways world’s best service and standards are met.C) Implement and maintain effective planning and allocation of resources, Utilising maximum resource by planning efficient duty allocation for customer service agent and Senior customer service agents to ensure efficient use of manpower during duty period.D) Ensuring progress towards on-time flight closure and passenger boarding and supervise airport team in achieving on-time performance.E) Evaluate cost implication in making day to day operational decision.F) Take a lead role in implementing change and ensuring continues operational improvement.G) Manage and handle irregular operations and disruptions of varying scale.

Doha, Qatar

Job Role & ResponsibilityA) Making strategy as a leader to execute the flightB) Conducting briefing with team before starting the flightC) Mandatory security checks D) Making decision regarding customer issue and their queryE) To make sure all other staff are working as per the policy and proceduresF) Co-coordinating with other flight related areas for closure of flightG) Printing all important flight related documentsH) Closing flight with final figures and realizing with 100% complianceConducting DE-briefing with the team members regarding what issue has been occurred while managing the flight.Giving suggestion in meeting of what could be done to overcome operation related issues.

Doha, Qatar

Departure processA) Documentation check of visas, passport and other travel documentsB) Working on Altea flight check-in systemC) Checking the passenger for the flight and accept baggage with all the security measuresD) Executing boarding and release the flight on time with final figures.Arrival processA) Worked arrival supervisorB) Meeting inbound flightsC) Connecting the onward passenger to their respective flightsD) Handling all the mis-connection passenger and arrange accommodationE) Dealing with baggage cases make reports and update in system

Mumbai, Maharashtra

Worked 1 year in Jet airways India limited as a customer service agent at Chatrapati shivaji international airport Bombay.

Mumbai, Maharashtra

I) Departure Process-A) Queue combingB) checking passengerC) Worked on DCS and royal orchid systemD) Transit controllerE) Boarding gate supervisor F) To release the flight with final figuresG) Pre-flight dutiesII)Arrival Process-A) Meeting flightB) Flight supervising internal flight security checkC) Locating transit passenger and handing them onward boarding passD) Co-ordinating the whole arrivalE) Baggage break upF) Immigration clearance to release flightG) Making miss-handle baggage reportH) Updating baggage report in system

Mumbai, Maharashtra

Scrutinizing documentsAccepting Application at front deskPutting barcode on every application and scanningUpdating details in systemMaking reports for the whole day Handing over all the applications to the currier person Forwarding all the detail, to Australian embassy in Delhi.

Master Of Airline And Airport Management, Aviation/Airway Management And Operations, First Class

Completed Masters's degree in airport and airline management.

Higher Secondary School, Business/Commerce, General

Bachelor Of Commerce (B.Com.), Business/Commerce, General

Holds bachelor of commerce degree from MMYV University completed in the year 2015.

Secondary School Certificate, Business/Commerce, General

Holds secondary school certificate from Air India modern school completed in the year 2009.

Btech Diploma In Aviation Management, Airline Flight Attendant

Completed 1 year BTEC diploma in aviation management from Frankfinn Institute of air hostess training Done travel management & travel port.