Define project objectives, scope, and deliverables in collaboration with clients and stakeholders.Develop detailed project plans, including timelines, budgets, and resource allocation.Assess risks and develop mitigation strategies to ensure project success.Oversee the execution of global translation projects from inception to completion.Manage workflows for translation, transcription, interpretation, and post-editing projects.Ensure compliance with client-specific quality standards and timelines.Work closely with cross-functional teams, including linguists, engineers, and DTP specialists.Collaborate with sales and account managers to identify and align with client goals.Identify and onboard qualified vendors and freelancers to meet project demands.Negotiate rates and contracts, ensuring cost-effectiveness without compromising quality.Monitor vendor performance and provide feedback for continuous improvement.Implement quality control measures to ensure deliverables meet client specifications.Track KPIs and generate reports to evaluate project performance and identify areas for improvement.Conduct post-project reviews to gather feedback and enhance future processes.Monitor project budgets, control costs, and ensure financial targets are met.Communicate any changes in scope, costs, or timelines effectively to stakeholders.Leverage Translation Management Systems (TMS), CAT tools, and other localization technologies for efficient workflows.

Managing Data Operations and Supplies Customer Assurance Projects. Stakeholder engagement, Statement of work, Team management, Creating Project plans by understanding clear objectives and goals, Defining project scope with the team, Allocating resources, Responsible for Planning and execution of Project with the help of Project team and Quality team. Responsible for Monitoring the status reports, progress, perfomances to maintain high quality, Creating and publishing reports , Closing and testing the project requirements and results, Timely delivering the project

Designation: Sr. Associate Activations and Technical Support for an Australian project TELSTRA.Responsibilities: Activations and technical support for Telstra NBN Network (FIBRE Optics) Resolving client billing problems and activation issues Applying good customer service in a timely manner Worked with the quality team to discuss and design the quality compliance and monitoring parameters Responsible for training 3 batches and coached them on the production floor Tracking down weekly ratings of the team and coordinating with the manager’s and quality team.

Designation: Sr. AssociateFirst party collections and up selling for American Express credit cards.Responsibilities : Inbound and outbound collection calls in a professional manner and upselling of the product by offering supplementary cards and various offers , insurance and incentive plans to the customer Skip tracing contact information using various search engines for credit card Worked with the QA team on call calibration sessions with clients to understand the call monitoring criteria, designed Quality monitoring & observation forms on nice application for monitoring purposes. Responsible for Quality monitoring and assurance process compliance issues in co-ordination with quality department and providing solution.