Rizwan Akhtar Email and Phone Number

- Prepare automated daily, weekly, and monthly Portfolio report which summarizes the repaid, pending and written off amount and number of users falling in those buckets.- Analyzed portfolios and identified risk factors, facilitating reduction of delinquencies on new volumes.- Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.-Allocate default cases to agents for calling and prepare performance reports of agents and the impact of calling.- Resolve dispute payments and submit evidence of users’ journey on Stripe.- Prepare daily growth report based on a number of disbursed loans and newly acquired users on different loan segments.- Ad-hoc analysis of various parameters of users for a finding of bad customers using R and Excel.- Fetch data from Metabase and prepare an automated dashboard on the same.

- Working in a Business Excellence team which aims for the balanced and optimum growth of an organization.- Developed forecasting models to forecast daily, weekly and monthly operational performance.- Analyzed data in revenue, compensation, profit, opportunity, and risks from different dimensions by time, product, channel, etc.- Entirely responsible for the end-to-end planning and monitoring targets of sales, marketing, and operations team which led to 2x growth in monthly disbursals within 9 months.- Rigorous analysis around product and users to optimize conversions and users' onboarding funnel.- Built dashboard for leadership teams to monitor core business metrics.- Started overseeing performances of all Digital Marketing Channels, their ROI, and setting up the entire framework of user tracking so campaigns can be rightly optimized and correct ROI can be calculated.- Performed ad-hoc SQL requests while working in a cross-functional team, resulting in performance enhancement of sales & collection team.- Work on the development of Dashboards for key performance indicators for the top management.

- Optimized the collections strategy to ensure maximum repayments from Post-paid customers.- Achieved 96% Collections (a record) during 10x growth in 3 months (final book size = Rs 350 crores).- Built ‘Recovery Model’ working closely with the data science team to optimize usage of communications channels such as push notifications, messages, calls, recovery agents, and legal letters.- Automated daily, weekly, and monthly Repayments Summary report which summarizes the repaid,pending and written off amount and number of customers falling in those buckets.- Closely tracked repayments and decided additional actions/strategies to derive repayments.- Created & maintained various dashboards & generated periodic and ad-hoc reports using Dehleez.- Coordinated with operations and tele calling team and trained them for optimizing collections.

- Worked on third party payroll for various projects in Paytm that required various MIS generationsfor various businesses.- Generated reports on weekly & monthly intervals around catalogue processing, GMV, SPOCsPerformance, Seller Performance.- Built road-maps and guidelines for product score and merchant score for catalogue improvement.- Enhanced product attributes by conducting web QC and analysis of products listed on the website.- Became Subject Matter Expert for verticals including Books, Health & Wellness, Media & Stationery- Coordinated with different internal team for resolving all the pre & post-processing catalogue issuesregarding various categories.- Coordinated with cross-functional teams for resolution of pre & post catalogue issues acrosscategories.- Automated creation of merchant sheets & enhanced quality check through Catalogue Process Tool.