Rizwan Akhtar Email and Phone Number

10+ years of professional experience in data communications.Specialized in Routing / Switching technologies and Network Security.Worked with Cisco Nexus Switch 9K and 6500,4500,3750,3560,2960 /Juniper EX8200,4200,2200 switchProvide technical expertise and guidance during testing phases for Customers across the Globe. Manage critical customer issues and facilitate communication between customers, Sales team, escalation, and engineering teams.Customer advocate for timely resolution of issues and for problem reproduction and escalation. Document and reproduce customer related networking problemsCoordinate with Development engineers for the fix and test the fix in the lab environment before offering to customer.Participate in tasks such as Knowledge base creation activities. Help improve processes and tools. Mentor newly hired support engineers and peers in technical areas of specialty.Document all actions taken toward resolving customer issues in contact tracking database.Develop common question and answer documentation to be included in department knowledge base.Proficiency in test tools usage such as Spirent Test Center, Anue.Provide solutions for functional and performance of next-generation networks.Addressing all customers’ questions and concerns throughout the work cycle.Technical Support of all Arbor products Arbor (SP/vSP), Threat Management Solution (TMS/vTMS) and APS/vAPS and nBA Insight .Actively responding to, mitigating, and remediating DDOS attacks.Provide real-time DDOS attack mitigation by analyzing packets and DDOS traffic patterns.Completed PCNSE,CCNA, CCNP,JNCIA,JNCIS certifications in my career.