I oversee and implement changes in approaches, methods, products, and processes to enhance competitiveness and improve organizational efficiencies. I identify, strategize, develop, and drive transformative initiatives and champion the role of innovation by aligning overall business strategy with innovative thinking.

Organizing and synchronizing requirements for the strategy and design of corporate technology through product management.Keeping all projects running smoothly and on-time.Properly allocating staff and other resources.Oversee design, marketing, promotion, delivery and quality of programs, products and services

Responsible for prospecting, qualifying and generating new sales leads to support the Sale Account Executives.Identify and develop new business prospects from multiple sources including inbound marketing leads, prospect lists, discovery and individual research via web and social media.A dynamic, goal oriented personality with a drive to find and reach decision makers.Follow up on prospective leads, conduct research and compile relevant client advertising data to identify potential prospects.Work with inside territory sales representatives to develop and grow the sales pipeline to consistently meet quarterly revenue goals across assigned markets.Manage and update data for existing as well as new and prospective clients within CRM, ensuring all communications are logged, information is accurate and documents are attached.Proficient in MS Office (Excel, Word, MS Outlook, MS PowerPoint) and Google Cloud Products.Proficient with web research, web based email (G-mail) and all forms of social media.Experience with Suite CRM or another CRM Software.

• Project Planning, Implementation, monitoring, control and closure• SME support – Onsite field support in case of escalated issues.• Configuration, Maintenance and troubleshooting of SIP, Skype for Business, Desktop based call control with extension management techniques with complete infrastructure support.• Training support team and end users, conducting training for new technologies.• Exploring new business areas and conducting meetings with new clients• Proposing solutions of Voice and Video calling, Presales, post-sales support.• Deployment of ISS, DHCP, DNS, Active Directory, Front-end and back-end servers with maintenance and troubleshooting.• Writing RPS/RFQs/RFI/RFT & Bid-Management along with the Key Account Manager• Sales for Saas like Zoom, BlueJeans, Claryicon, Video Endpoints, MCUs, Bridges and Infrastructure equipment.• Installation and training of SMART & Spektron Interactive white boards with multimedia provision. • Audio solutions like Polycom Sound Stations/Sound Structure and complete hands-on on IP/SIP Phones of Polycom, Cisco, Grandstream etc. • Development and Improvement of Support tools with configuration of routers/switches/APs etc.• Complete Hands-on on Gatekeepers, Registrar Servers, Collaboration Bridges, MCUs, and Endpoints.

Complete configuration, installation and support of equipment in a Polycom. Cisco and Lifesize Video Conferencing environment to the specifications of client proposals.Troubleshoot and resolve Sound stations and video Conferencing devices related issues when contacted by clients by providing both on-site and remote support.Maintaining software applications, operating systems and regular maintenance. Supervising the administration of systems and servers related network to ensure availability of services to authorized users.Responsible for design, staging, configuration, implementation, and support for VoIP installations as necessary