Rizwan Zaheer Email & Phone Number

Dubai, United Arab Emirates

 Playing a key role, built brand advocacy through engagement, developing key messaging, process & procedure development, actioning team growth opportunities, identifying opportunities and working in close coordination with the Account Managers. Responsible for pre-sales support demonstrating and effectively communicating the value proposition to C-level through the line and technical staff. Creating sales proposals with Enterprise Sales Executives, understanding, and defining customer requirements. Developing long-term customer relationships and maximizing account penetration and customer retention. Consulting with client C+ Level, introducing or expanding technology and services to address customer business challenges. Technical project lead for platforms, peripherals, applications, integrations and databases for Enterprise and Pilot engagements. Reseller channel technical assistance, customer training and sales team managing upgrades and migration. Developed, implemented, supported, and maintained live, custom product demonstrations to ensure deal conversions

Dubai, United Arab Emirates

 Managed the technical sales process to deliver revenue results in the top tier of the overall company on a quarterly basis. Delivered presentations, proposal responses, demonstrations, field integrations, the sales cycle to closure. Developed appropriate documentation, training materials, and demonstration outlines to support field personal and partners. Related features of the software to key business process initiatives to develop a firm return on investment numbers. Attended trade shows to provide demonstration support as well as answer general questions about the features and benefits. Documented feature requests suggested by customers by providing the specifics of the request along with the business case. Extended expertise in strong authentication technologies and assisted the sales engineering organization with delivering the features and benefits. Managing Pre-sales and post-sales support of Enterprise Mobility Platforms, providing technical support, design reviews, joint investigations, root cause analysis.

Dubai, United Arab Emirates

* Managed Prime Minister's Private office infrastructre as an Engagement Manager. Handled a team of Helpdesk, Desktop Support, System Admin - Microsoft, System Admin - Unix & Network Engineer* Resource Planning* Create & maintain all Process flow documents* Ensure the permanent resolution of all recurring issues and of all internal and external customer escalations* Provided knowledge transfer to project teams (up to 5), IT Administrators* Conducted Mobile Workshops and did Test Drive Demos for User Groups for usuage awareness* Handled mobility consulting and services for MDM products e.g. Microsoft's Enterprise Mobility Suite (EMS), VMware AirWatch, BlackBerry,MobileIron, SOTI MobiControl & NationSky to enterprise clients in the CIS and EMEA regions (100 carriers; multi-million $ revenue) and offered Pre-Sales support to 10 Corporate Sales Executives

Lahore, Pakistan

• Provided customers with technical support on a carrier’s BlackBerry helpline (Mobilink), e.g. setting up their devices and email configuration troubleshooting