Richard. A Moore Email & Phone Number

Sheffield, England, United Kingdom

Sheffield Green, England, United Kingdom

-Monitoring and managing the unassigned workload with the Service Desk.-Resolving 1st and 2nd line technical issues over the telephone, via email, or live chat, in a friendly and professional manner for Littlefish customers.-Providing exceptional customer service and managing customer experience throughout incident and request lifecycle.- Prioritising, progressing, and monitoring IT incidents and requests to ensure they are resolved within the agreed timescales.-Working on specific IT projects for customers as directed by the Management team. EG assisting with customer projects, Involvement in larger projects,-Maintaining and updating the Service Desk knowledgebase.

Sheffield, England, United Kingdom

Outline of responsibilities - Responding to emails and answering calls from customers regarding their online orders Maintaining a high standard of quality work to ensure that customers are treated fairly Reporting to your Stakeholders within the company, including business clients. Where necessary, refer issues to relevant internal /external department using correct escalation procedures Representing the brand well and ensuring customers are kept satisfied Written communication with customers in multiple European languages (translator software)

Sheffield, England, United Kingdom

Sheffield, United Kingdom

As a support worker at Excell, I was tasked with visiting service users and providing them with the assistance the required, the majority was simply aiding them with medication or meal preparations. This job required me to go from house to house using public transport but mainly on foot. My time management skills were really tested in this role as I had allocated time slots for each service user

Daventry, Northamptonshire, United Kingdom

I worked for two different branches of XPO Amazon and ASOS I spent most of my time at the Amazon warehouse, for each of those warehouses I was a shelf picker, which involved me collecting requested stock from their location to be packed and sent to customers. At the Amazon warehouse, i also worked in the Dispatch & Packing department for a short period of time. each area had its own challenges and presented opportunities to develop particular skills.

Bachelor Of Arts (Ba), Business Administration And Management, General, 2Nd

Activities and Societies: Voices, ACS, Baskaetball.Graduated

Bachelor Of Technology (Btech), Business, Management, Marketing, And Related Support Services, Dmm

Activities and Societies: Basketball, Gym, Football, cycling and skateboarding