Desktop support, some systems administration, supporting Windows 10, Server 2012R2/2016, Office 365, Active Directory, Azure, Google Workspace, for about 360 users. Desktops, laptops, printers, Android tablets. Powershell, Power Automate.Introduced basic concepts such as automated emails to users regarding expiring passwords.Introduced Remote Desktop web-based self password change.Introduced Powershell automated solutions for daily tasks.Developed written instructions for… Show more Desktop support, some systems administration, supporting Windows 10, Server 2012R2/2016, Office 365, Active Directory, Azure, Google Workspace, for about 360 users. Desktops, laptops, printers, Android tablets. Powershell, Power Automate.Introduced basic concepts such as automated emails to users regarding expiring passwords.Introduced Remote Desktop web-based self password change.Introduced Powershell automated solutions for daily tasks.Developed written instructions for various end user procedures.Educated coworkers about Active Directory, file permissions and sharing, group policies. Worked with contracted support to solve expired certificate issues. Show less

One-man Desktop Support/Repair department servicing Windows 10 and Exchange 2003 environment for ~200 local office and ~200 remote field sales users; desktop and laptop computers and peripherals, Android, BlackBerry (Enterprise Server) and PocketPC equipment, NDI and Symbol handheld computers and peripherals.• Developed automated process to install and configure standardized fleet of PocketPC devices.• Developed user manuals for service techs and sales representatives using custom… Show more One-man Desktop Support/Repair department servicing Windows 10 and Exchange 2003 environment for ~200 local office and ~200 remote field sales users; desktop and laptop computers and peripherals, Android, BlackBerry (Enterprise Server) and PocketPC equipment, NDI and Symbol handheld computers and peripherals.• Developed automated process to install and configure standardized fleet of PocketPC devices.• Developed user manuals for service techs and sales representatives using custom software on Symbol PocketPC devices.• Created policy programs for Continuous Improvement team and Manufacturing department.• Implemented Fixed Asset tracking program for equipment and peripherals. • Regularly perform hardware repairs/cannibalization of cell phones.• Safe Quality Foods implementation training Show less

Administer NIS+ network of 60 HP-UX, Sun, and AIX servers and a NetApp F740 fileserver with 400GB. Support over 60 IC and board design engineers and their tools across multiple sites in a leading-edge market-driven product development environment. Windows98/2000 and application desktop support.• Transitioned 60-server network from NIS to NIS+ with minimal impact to users or productivity.• Transitioned same network from one company's (sequent.com) IP address block to another… Show more Administer NIS+ network of 60 HP-UX, Sun, and AIX servers and a NetApp F740 fileserver with 400GB. Support over 60 IC and board design engineers and their tools across multiple sites in a leading-edge market-driven product development environment. Windows98/2000 and application desktop support.• Transitioned 60-server network from NIS to NIS+ with minimal impact to users or productivity.• Transitioned same network from one company's (sequent.com) IP address block to another (ibm.com)• Created shell/Perl scripts for tool wrappers and user environment.• Developed web-based log for PCB designers, eliminating constant 24hr delay in process.• Created log-parsing Perl script that turned an ASIC engineer's routine two-hour task into two minutes.• Performed regular backups to DLT of 300+ GB engineering data on NetApp F740.• Managed Platform Computing LSF queues and configuration.• Maintained and developed internal web tools and documents. Show less

Administer NIS+ network of 65 HP-UX and Sun servers and a NetApp F740 fileserver with over 200GB storage. Support all engineers and their tools across multiple sites developing three large chip designs for InfiniBand project. Windows98/2000/NT and applications desktop support.• Transported 15 Sparc NIS network from Siemens-Pyramid to Intel and smoothly incorporated it into Intel's IP/DNS structure, allowing engineers to resume an ongoing project in less than one work… Show more Administer NIS+ network of 65 HP-UX and Sun servers and a NetApp F740 fileserver with over 200GB storage. Support all engineers and their tools across multiple sites developing three large chip designs for InfiniBand project. Windows98/2000/NT and applications desktop support.• Transported 15 Sparc NIS network from Siemens-Pyramid to Intel and smoothly incorporated it into Intel's IP/DNS structure, allowing engineers to resume an ongoing project in less than one work week.• Transitioned 65 server NIS network to NIS+ with minimal impact.• Transitioned same network from one IP block to another with minimal impact.• Implemented Perl/Cricket/Big Brother web-based resource monitoring of 75 Sun, HP-UX, and Linux servers to track trends and availability for budget, planning, and downtime, reducing user service requests by 30%.• Modified Perl CGI document control tool, turning daily 2hr downtime into a seven minute process.• Supported NetBatch distributed computing platform. Show less

Administer network of Pyramid DC/OSx, SunOS, Solaris, and Windows 95/NT4 in two states in Next Generation IO project. Email postmaster, personally responsible for sendmail configuration and maintenance supporting over 1000 users.• Maintained NIS, DNS, and NFS on interstate network of ~100 Unix servers.• Served six months as sole onsite sysadmin for 30 engineers and their PCs, 15 local Solaris servers, and three local DC/OSx servers.• Personally recovered corporate sendmail system… Show more Administer network of Pyramid DC/OSx, SunOS, Solaris, and Windows 95/NT4 in two states in Next Generation IO project. Email postmaster, personally responsible for sendmail configuration and maintenance supporting over 1000 users.• Maintained NIS, DNS, and NFS on interstate network of ~100 Unix servers.• Served six months as sole onsite sysadmin for 30 engineers and their PCs, 15 local Solaris servers, and three local DC/OSx servers.• Personally recovered corporate sendmail system after a crippling spam attack that downed email for 1000+ users; virtually eliminated incoming spam within three days by developing easily configurable Perl plug-in to allow regex-based blocking of incoming mail.• Created Perl-based user account management tool, cut task time 75%.• Managed WIP parts inventory “better than it has ever been done before” (quote from manager review). Show less

Install, maintain, and repair of DOS, Windows, and Macintosh systems and peripherals for high-tech and corporate clients throughout the San Francisco Bay Area and Silicon Valley.• Regularly selected by management to soothe and repair stressed customer relationships.• Specifically requested as on-site technician by major clients including Visa, Octel, and Raychem.