Ryan Jasper Email & Phone Number

Olathe, KS, US

Kansas City, Missouri, United States

• As a Support Services Owner at Cerner Corporation, my role is pivotal in forming client relationships that are as enduring as they are fruitful. With a firm commitment to my customers’ success, I help navigate the.
• Established and maintained multiple Oracle/Cerner enterprise client relationships to define support needs and ensure expectations were met with high client satisfaction.
• Effectively managed client relationship throughout ongoing support lifecycle through renewal strategies and service expansion opportunities resulting in 100% client retention for my assigned accounts.
• Developed and deployed customized processes for each client to optimize operational efficiency and increase value of investment.
• Promoted client strategy by monitoring KPIs and conducted Quarterly Business Reviews to key executive leadership.
• Conducted data analysis to proactively identify support gaps and develop strategies to offer enhanced services.

Kansas City Metropolitan Area

• Responsible for managing a $50M quarterly P&L for business units within the Professional Services Consulting organization.
• Implemented timesheet submission process resulting in a 15% quarterly increase in revenue generating billable utilization.
• Accountable for corporate financial plan attainment including quarterly revenue projections and adherence to forecasted targets.
• Developed workforce planning models for forecasting human capital needs to ensure resource competencies aligned with future demand.
• Designed metrics, reports, and dashboards to provide relevant and timely insights for effective execution of business priorities.
• Orchestrated design and implementation of Operations learning modules to effectively train new Business Analysts and Interns.

• Developed analytical reporting to executive leadership to drive informed business decisions focused on maximizing and protecting revenue generation.
• Provided reporting and analysis of key consulting and operations business metrics using multi-sourced data.
• Analyzed business groups P&L statements to monitor progress towards financial plan targets.
• Tracked project scope burn rates to ensure implementations were within contracted time and budget parameters.
• Experienced in utilizing PowerBI to develop reports, dashboards, and insightful visualizations.

• Audited client telecommunications invoices for cost accuracy.
• Provided recommendations to optimize telecommunication network for greatest cost efficiency.
• Successfully identified and complied documentation to justify $300k billing refund for inaccurate charges.
• Microsoft Access database management and querying.

Bachelor Of Science (B.S.), Global Business And Political Science

Study Abroad, Shizuoka, Japan

Study Abroad, Grantham, England