Richard J. Email & Phone Number

Mount Arlington, New Jersey, United States

Fort Washington, Pennsylvania, United States

I am responsible for the QA/QC of Veeva OpenData pertaining to any enhancements being implemented to improve data processes and/or algorithms. I will be working across all OpenData teams to ensure the quality of the OpenData Product. I believe that OpenData is a high quality data asset. I will also be leading the Quarterly Data Assessment (DQA), which measures the overall health of OpenData in terms of Coverage, Completeness, Correctness, and Currency. The DQA is an important analysis that supports the continual improvement of OpenData.I will be working to improve the overall process in which the QA team operates.I am also a SME for AlignPlus, and am responsible for supporting all the customers using that software. I've developed SLAs specific to AlignPlus support, and am responsible for staying within SLA. I take pride in working relationships and trust I built within my teams and direct reports. I have a QA Certification, I am Network Administrator Certified, and I am proud to be the Administrator for the Network Instances set up for the internal use of the OpenData Services Team. I have also completed Vault Administrator Certification.Some other responsibilities include:Process improvementDeveloping and Building functional QA strategy for delivering the highest quality product releases.SOP DocumentationEmployee Success

Fort Washington, Pennsylvania, United States

• Responsible for all aspects of the Client Operations department• Responsible for the Manual Resolution Department which was expanded to scores of people• Works closely with the Account Managers in order to control the Scope of Projects• Works closely with the Internal Operations Department, which plays a dual role in the company to develop the tools needed to support the Client Operations Department• Directly is involved in the development of new product offerings.• Directly involved in integration plans for new data sources• Directly involved in facilitating the Operations department to facilitate supporting Veeva Network, and Veeva Clients

Fort Washington, Pennsylvania, United States

Fort Washington, Pennsylvania, United States

• Responsible for all aspects of the Client Operations department• Merged the Manual Resolution Department into the Client Operation department, gaining the control over a staff of 25+ people, in which the Client Operations department can directly assign priorities.• Expanded the Manual Resolution department and added a second shift, increasing the capacity to over 90 people.• Works closely with the Account Managers in order to control the Scope of Projects to keep cost and profitability in line• Works closely with the Internal Operations Department, which plays a dual role in the company to develop the tools needed to support the Client Operations Department• Works with the company executives to create and implement new company SOPs• Plays a dual role in administrative functions• Directly is involved in the development of new product offerings• Directly involved in integration plans for new data sources• Involved in clients contract processing, and supports the Company’s partnership with the American Medical Association

Fort Washington, Pennsylvania, United States

• Supervised a team of Project Managers overseeing all the responsibilities of the project manager position.• Developed a system for organizing and tracking all production client output deliverables• Oversaw the implementation of the company’s largest Customer Master Project• Improved the communication line between department responsible for different moving parts of projects

Fort Washington, Pennsylvania, United States

• In addition to the responsibilities of the Senior Analyst Position:• Managed multiple client projects including:o All provider “Dead, Retired, Moved projectso Data cleansing and scrubbing• Trained new employees• Created client output processes

Fort Washington, Pennsylvania, United States

• Supported the strategic consulting team in alignment work for some of the largest US pharmaceutical company’s• Supported and managed day-to-day Sales Operations for the company’s largest clients• Managed the Helpdesk Operations for the company’s largest client• Supported the development and delivery of Sales Reports for the company’s largest client• Designed software to more efficiently produce and deliver sales reports

Fort Washington, Pennsylvania, United States

• Supported day-to-day Sales Operations for the company’s largest client• Traveled cross country for client meetings and presentations• Managed the Helpdesk Operations for the company’s largest client• Developed a more effective system for issue tracking

Fort Washington, Pennsylvania, United States

• Involved in the successful launch of a pharmaceutical company’s largest product and sales force• Supported Helpdesk operations for the company’s largest client• Worked Extensively with the clients’ sales force