Richard J. Email & Phone Number

Mount Arlington, New Jersey, United States

Fort Washington, Pennsylvania, United States

I am responsible for the QA/QC of Veeva OpenData pertaining to any enhancements being implemented to improve data processes and/or algorithms. I will be working across all OpenData teams to ensure the quality of the OpenData Product. I believe that OpenData is a high quality data asset. I will also be leading the Quarterly Data Assessment (DQA), which.

Fort Washington, Pennsylvania, United States

• Responsible for all aspects of the Client Operations department
• Responsible for the Manual Resolution Department which was expanded to scores of people
• Works closely with the Account Managers in order to control the Scope of Projects
• Works closely with the Internal Operations Department, which plays a dual role in the company to develop the tools needed to support the Client Operations Department
• Directly is involved in the development of new product offerings.
• Directly involved in integration plans for new data sources

Fort Washington, Pennsylvania, United States

Fort Washington, Pennsylvania, United States

• Responsible for all aspects of the Client Operations department
• Merged the Manual Resolution Department into the Client Operation department, gaining the control over a staff of 25+ people, in which the Client Operations department can directly assign priorities.
• Expanded the Manual Resolution department and added a second shift, increasing the capacity to over 90 people.
• Works closely with the Account Managers in order to control the Scope of Projects to keep cost and profitability in line
• Works closely with the Internal Operations Department, which plays a dual role in the company to develop the tools needed to support the Client Operations Department
• Works with the company executives to create and implement new company SOPs

Fort Washington, Pennsylvania, United States

• Supervised a team of Project Managers overseeing all the responsibilities of the project manager position.
• Developed a system for organizing and tracking all production client output deliverables
• Oversaw the implementation of the company’s largest Customer Master Project
• Improved the communication line between department responsible for different moving parts of projects

Fort Washington, Pennsylvania, United States

• In addition to the responsibilities of the Senior Analyst Position:
• Managed multiple client projects including:o All provider “Dead, Retired, Moved projectso Data cleansing and scrubbing
• Trained new employees
• Created client output processes

Fort Washington, Pennsylvania, United States

• Supported the strategic consulting team in alignment work for some of the largest US pharmaceutical company’s
• Supported and managed day-to-day Sales Operations for the company’s largest clients
• Managed the Helpdesk Operations for the company’s largest client
• Supported the development and delivery of Sales Reports for the company’s largest client
• Designed software to more efficiently produce and deliver sales reports

Fort Washington, Pennsylvania, United States

• Supported day-to-day Sales Operations for the company’s largest client
• Traveled cross country for client meetings and presentations
• Managed the Helpdesk Operations for the company’s largest client
• Developed a more effective system for issue tracking

Fort Washington, Pennsylvania, United States

• Involved in the successful launch of a pharmaceutical company’s largest product and sales force
• Supported Helpdesk operations for the company’s largest client
• Worked Extensively with the clients’ sales force