Rostislavs Jakovlevs Email & Phone Number

Riga, Lv

Рига, Латвия

Joining OPTO, I drive client success as a Customer Success Manager, passionate about optimizing cash flow and fostering growth for businesses through innovative factoring solutions.Role Overview:I collaborate closely with clients, tailoring factoring solutions to address their unique needs. From seamless onboarding to ongoing support, I ensure clients maximize our services for sustained success.Key Contributions:Strategic Partnership: Guiding clients through tailored strategies for leveraging factoring solutions effectively.Proactive Support: Anticipating and addressing client needs promptly, ensuring exceptional service and advocacy for their success.Performance Enhancement: Analysing client metrics to refine strategies and recommend customized solutions.

Riga, Latvia

In addition to my role as a Carrier Relation Manager, I also served as a Senior, guiding high-level strategies and mentoring a team to optimize carrier relationships and logistics operations. I empowered teams, drove strategy, and influenced the acquisition of new carrier partnerships, enhancing InstaFreight's growth.

At InstaFreight, I thrived in the role of Carrier Relation Manager, spearheading initiatives to onboard new carriers, conduct tenders for business expansion, and optimize operations using platforms like Timocom, Transporeon, Mailchimp, and Salesforce.Role Overview:As a pivotal link between InstaFreight and carriers, my role centred on fostering new partnerships, managing tenders, and ensuring seamless integration and operational efficiency.Key Responsibilities:New Partner Acquisition: Proactively sourcing and onboarding new carriers, expanding InstaFreight's network to meet evolving business demands.Tender Management: Orchestrating tenders to secure new business, analysing results, and negotiating competitive prices with carriers to optimize service offerings.Operational Optimization: Leveraging platforms like Timocom, Transporeon, and Salesforce to streamline operations, enhance communication, and drive efficiency.Contract Fulfilment: Monitoring carrier performance, ensuring adherence to contracts, and fostering smooth integration to meet service expectations.

Рига, Латвия

At Kreiss, I excelled as a Truck Dispatcher, pivotal in the success of the dedicated Amazon project. My responsibilities spanned ensuring timely truck dispatch, resolving on-the-road issues, facilitating seamless communication with clients, and meticulously planning routes for optimized logistics.Role Overview:Within the Amazon project, my role was multifaceted, focusing on precise truck displacement, immediate issue resolution for drivers, and maintaining swift communication with clients while adhering to regulatory driving guidelines.Key Responsibilities:Real-time Issue Resolution: Swiftly addressing on-road challenges faced by drivers, ensuring uninterrupted delivery schedules and customer satisfaction.Client Communication: Establishing and maintaining clear, fast communication channels with clients, ensuring transparency and responsiveness to their needs.Route Planning & Optimization: Calculating driving times, managing driver rest periods, and meticulously planning routes to optimize fuelling, security, and timely delivery.

Riga, Latvia

At Evolution Gaming, I led a dynamic team of 30 individuals, overseeing their performance, ensuring procedural compliance, and adeptly finding compromises to meet employees' needs.Role Overview:As a Team Leader, my primary focus was on fostering a high-performance culture, ensuring adherence to procedures, and effectively balancing the needs of the team members.Key Responsibilities:Performance Monitoring: Continuously evaluating team performance, identifying strengths, and implementing strategies to improve efficiency and output.Procedural Adherence: Ensuring strict compliance with company procedures and protocols to maintain quality standards and operational integrity.Employee Advocacy: Skilfully navigating compromises to meet employees' needs, fostering a supportive and productive work environment.

Riga, Latvia

At Evolution Gaming, I served as a Training Specialist, conducting multilingual sessions in English, Latvian, and Russian, providing comprehensive procedural training for teams transitioning into new roles.Role Overview:As a Training Specialist, my focus was on preparing teams for their roles by delivering comprehensive training sessions in multiple languages, ensuring a smooth transition into new positions.Key Responsibilities:Multilingual Instruction: Leading instructional sessions in English, Latvian, and Russian, equipping teams with the necessary procedural knowledge for their upcoming roles.Procedure Training: Teaching and reinforcing essential procedures vital for seamless job transitions and efficient task execution.Global Expansion Support: Contributing expertise to business trips, including the opening of a new gaming studio in New Jersey, USA, and facilitating the setup in Malta, enhancing Evolution Gaming's global footprint.

Riga, Latvia

As a Game Presenter, my responsibility was to engage audiences by hosting online gambling games, meticulously following procedures while prioritizing an outstanding customer experience.Key Responsibilities:Engaging Hosting: Taking the spotlight to host online gambling games, ensuring a captivating and interactive experience for customers.Procedure Adherence: Following stringent protocols and guidelines to maintain the integrity of the games while ensuring fairness and compliance.Customer Experience: Focusing on delivering an outstanding and immersive experience for customers, fostering engagement and satisfaction.