Raja Ammar Affandi Raja Zahari Hood Zaman Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

> Understand the market development, stakeholder management and promotional activities conducted by competitors towards enhancing in-house approach as well as initiatives being undertaken- Track key metrics that drive the success of our events- Prepare and deliver post-mortem reports for process improvement and implementation> Develop and administer both physical and virtual event programs that include owned, partnered and sponsored events- Handle logistics, managing budgets and invoicing, liaising with clients and suppliers, organizing accreditation, managing risk, etc. for all events> To act as the focal point for all stakeholder management initiatives with industry associations, regulators and bodies representing key stakeholder demographics, towards driving a strong engagement culture within the organisation with the aim of driving brand recognition and leadership- Work closely with the business development team to recruit speakers, partners and sponsors for events- Being the coordinator between vendors and our internal team> To initiate, identify and execute an annual programme of events and that will support the company’s overall communications, marketing and branding building strategies, towards enhancing the overall awareness and understanding of the company’s proposition- Develop event concepts and content based on desired outcomes, agreed budget and event specifications – either internally or jointly with external event partners

Puncak Alam, Selangor, Malaysia

> Managed overall day-to-day business functions of operating in the food and beverages industry such as a restaurant- Performed frequent inventory management such as raw food supply and miscellaneous items relating to food processes, preparation and serving- Executed detailed recording of book keeping, sales reports and payment management to vendors, suppliers and team such as reviewing calculated budget and payroll management- Provided recommendations on the restaurant operation for more impactful and profitable business through the analyzing of customers pattern and desired interest> Coordinated the human resource management function and streamlined the operations system such as a common vision, mission and goals of the restaurant- Carried out the recruitment process of hiring, training and developing the team such as customer service, SOPs and understand the business processes to perform better- Reviewed the team performance to discover improvement areas and conducted appraisal programme while handling team conflicts and offer resolutions> Measured customer satisfaction to provide the best dining experience- Detailed recording of customer's preferences and feedback while handling complaints

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

> Designed content and implemented marketing strategies via multiple social media platforms - Posted weekly Instagram content and YouTube videos to enhance product awareness and engagement with the public- Assisted the publicity and media working committee in the recording of "Sembang-Sembang ASNB" and "Fiesta Labur PNB@Home" segment in collaboration with RTM> Optimised healthy long-term relationship with various stakeholders to be customer focus in identifying needs and opportunities- Prepared proposals to establish sustainable relationship management with the Ministry of Education (MOE)> Carried out financial literacy programmes for the targeted public on a seasonal basis focusing on the continuity of sustainable programmes- Planned upcoming financial literacy portal for public use on financial planning

Shah Alam, Selangor, Malaysia

> Managed various business functions and assisting the online store director from pre-sales to post-sales- Recorded reports of sale and coordinated the logistics management, product quality management and customer relationship management- Planned the business stocktake for business sustainability and profits on the long run especially during critical times> Planned the business marketing communication including social media content to widen the reach of customers from various background- Coordinated the use of social media platform and reached over 2,000 views nationwide during live sale- Developed higher level of exposure and awareness towards the brand and products offered on the platform with added value- Maintained customers' loyalty to business which led to over 10 purchases per order on average- Gained customers of all ages to purchase products from the online store in creating and raising brand awareness> Executed sustainable collaboration and communication with various stakeholders for more sustainable relationships towards the business- Engaged in risk management with suppliers for higher profit for the business from bigger purchases- Reached 150% growth of 6,500 followers with 5 star ratings from the engagement with customers and products offered of added value

Cyberjaya, Selangor, Malaysia

> Lazada Project, Collabera> Proactive and interactive communication via all media channels both inbound, chat and email tickets- Managed inquiries successfully with 4 chats concurrency as well as performed inbound and outbound calls as per received- Established open communication and built sustainable relationships with customers by providing accurate, valid and complete information using the right tools- Retrieved 99 percent of customer satisfaction level as rated by the service offered > Consistent management of the customers' data information system to provide timely information on resolving and analyzing customer needs for high level of satisfaction- Advised appropriate solutions and alternatives to customers and follow up on products and services resolution- Careful and successful resolution carried out in addressing customers' inquiries and complaints especially during high traffic season such as Malaysia Independence Day

Petaling, Selangor, Malaysia

> Provided excellent customer service and ensure orders and reports are completed such as payment management and time schedules relating to deliveries- Coordination of loading, transporting and delivering items to customers and; businesses in a safe, timely manner- Consistent and proactive projected for 5 star rating for every job completed

Kuala Lumpur, Malaysia

> Proactive and continuous management of stakeholders' information in the Stakeholder Management Information System- Identification profiling and mapping of more than 60 government stakeholders to desired internal management for more impactful engagements- Consistent and detailed recording of engagement insights with various stakeholders> Managed relationship and performed engagements with diverse Internal and External stakeholders of PETRONAS group- Managed end-to-end programme management including logistics, resource management; internal and external communications, payment and budget management- Executed strategic collaboration between PETRONAS and Department of Environment through Debat Alam Sekitar 2019, including social media content, vendor management and content management- Planned and executed of external engagements including PETRONAS Networking Soiree with 35 embassies in Malaysia, PETRONAS Cub Prix 2019, PETRONAS Financial Result Announcement, PETRONAS Rail Hunt 2019, corporate briefings and visits by external parties- Coordinated various PETRONAS' CSR programmes such as 11 festive community well-being and education programmes within Peninsular Malaysia such as Sentuhan Harapan and Sentuhan Ilmu- Executed various internal engagements including internal roadshows, trainings, teambuilding, and community of practice that led to successful implementation

Selangor, Malaysia

> Product Representative, Royal Gold> Established and maintained consumers' loyalty by building strong positive rapport- Built trust through being accommodative and understand their needs- Observed repeated consumers to purchase wider range of products offered by the represented company> Persuaded and influenced consumers' purchasing decision among other competitive brands in similar business market- Managed to sell over 50 products within two days during the promotion period- Provided recommendation and customers' satisfaction of service and product

Shah Alam, Selangor, Malaysia

> Proactive participation towards the operation of a restaurant in the food and beverages industry- Enhanced floor service crew duties from pre-serving to post-serving to customers ensuring smooth flow of food service- Identified the SOPs and product management within the operation premise

Selangor, Malaysia

> Held various roles within the operation including food serving and kitchen preparation- Executed every job scope with high determination and strong will to learn> Experienced customer service, product management, SOPs and processes- Coordinated stress and crisis management while providing the best satisfactory services

Bachelor'S Degree, Public Relations/Image Management

> Graduated with First Class Honours with CGPA of 3.87 > President of Public Relations Club MSU from 2018 to 2019 > Recipient, 9 Dean's.

Foundation Degree, Liberal Arts And Sciences, General Studies And Humanities

> Graduated cum laude with CGPA of 3.92 > High Achievers Award recipient by President of International University of Malaya-Wales >.

Sijil Pelajaran Malaysia (Spm), Pure Science Stream

> Completed with SPM achievement of 5A's 4B's in Pure Science stream > Vice Assistant Technical Department, student body prefect; and Head.