Focal Software is an eCommerce Operations Suite (eOS) platform for the eCommerce industry. We provide a full-suite solution for multi-channel brands looking to simplify selling online. We offer one central platform for brands and third-party sellers to manage their finances and operations.

Managed services and software operations: Web Services, Digital Marketing, Revenue Management, Account ManagementManagement of operations throughout entire lifecycle of customers from implementation & onboarding (Professional Services) to annual renewals with Account ManagersManagement and oversight of software implementations

Managed services and software operations: Web Services, Digital Marketing, Revenue Management, Account ManagementManagement of operations throughout entire lifecycle of customers from implementation & onboarding to annual renewalsOperations department M&A integrations lead with major company acquisitionsLed organizational growth through retention with highest GRR in company history back-to-back yearsCreated, documented, and implemented SOPsImplemented big software rollouts and architected utilization of software platforms for each divisionCreated new KPIs which have led to quicker time to renewal, implementation time, and profitability

Managed high-profile project for the company's new productDevelop business analytical rigor to assist business and support teams such as Rental Assets, Operations, Manufacturing, Supply Chain and QualityInterpret and implement financial and operational concepts or techniques in support of managerial and financial planning, reporting and analysis for operations managementCoordinate working capital analysis with monthly reporting, working across functions to help drive improvements. Support Operational efficiency efforts validating savingsWork closely with leadership on budgeting cycles, monthly results/corrective actions for underperforming areas of the business, capital projects, investments and ROIImprove performance by evaluating processes to drive efficiencies and understand ROI in operational programsDevelop financial models and analyses to support strategic initiativesAnalyze complex financial information and reports to provide accurate and timely financial recommendations to management for decision making purposes

Actively manage and oversee all projects in the Professional Services departmentManage and determine ROI of all projects Management of resources and allocation to projectsProcess Architect of internal department re-engineeringStandardization of processes and documentsWrote RFP to vendors for Project Management softwareForecast and manage project budgetsImproved current PMO to elevate services and expand capabilitiesProvide project planning, milestone management, scope management, resource forecasting, financial management, change management across the department portfolioManage the hiring, staffing, maintaining, and career development of a diverse and effective workforceEvolved the frameworks and standards for Program and Project Management

Manage projects and clients of all sizesManage individual software and new company implementations-Budgeting-Planning-Meeting with clients-Worked directly with client senior management teams throughout all phases of transaction advisory and execution of acquisitions utilizing the FACTOR software-Business process review and analysis-- Inventory and financial analysis -Turnaround of $40M+ companies in the red to getting them in the black-- Re-engineered business processes and practices of resources-- Implementation of recommended best practices

IBM Cognos Developer-Framework Manager-MDX Knowledge-Authoring-AdministrationIBM Cognos Reporting BI implementation Project ManagerSpecialize in business reporting and analytics - Advanced Financials, Advanced Report Writer, IBM CognosCreated numerous department and company documentations to aid in daily processes and procedures

Operations Management Consultant focused on business operations, financial performance and process improvementRecommended best practice improvement and standardization within company processes, equipment and systems to improve overall efficiency and financial goals Consulted for companies of all sizes, including multi-billion dollar companiesWorked with middle and upper-level management to ensure process change was successfully implemented Assisted in managing project schedule and project goals

Territory management and customer support; provide direct contact for external customers in order to actively promote the Vaetrix line and services to a defined customer base domestically and globallyManage/created database for all orders and return materialsDatabase management for receiving RMA and inventoryPrepare weekly RMA ReportsBusiness-to-Business and Business-to-Consumer salesMaintain and build relationships with customers by providing ongoing service, support, information, and guidance Research and recommend new opportunities; market analysisCustomer trainingHandle customer concerns, complaints, and corrective actions concerning Vaetrix products and services

Digitize courthouses for ResearcherIn-house indexing and verifying to determine ownership of land; maintained a 90% and higher indexing Travel to courthouses in various counties all over the United States in order to bring images in-house to be indexedPerform quality control, image, and scan books in courthouses

Well interest projectsIn-house indexing to determine ownership of land; maintained a 90% and higher indexing

Completed Eastern Title Analysis and Eastern Minerals AnalysisMajor corporate project to define mineral assets for the Eastern DivisionAnalyzed thousands of documents to determine ownershipIdentified and separated documents in order to precisely locate actual and potential assetsDetermined types of documents and extracted appropriate information from the documents for tax parcels in eastern states in order to pinpoint assetsAnalyzed documents in order to locate and pinpoint exact locations to determine exact acreage for each assetWorked with a select team to perform quality controlPerformed indexing, researching, analyzing, and data scrubbing for the projects assigned

Compiled records of bankers and organized them in the iMIS systemAccumulated data for each member banks in the state of Oklahoma as well as surrounding statesInput data information of the banks, their employees and customers in the system Created reports for the education and accounting departmentCompiled and organized surveysGathered information for each quarter in preparation for the financial report