Ryan Beaver Email & Phone Number

Dillsburg, PA, US

Manages company social network accounts and influencer collaborations to enhance community interactions and maintain the company brand. Generated promotion for product and feature launches through campaigns, announcements, and live stream events. Handled customer grievances and forwarded information to the related areas.⦁ Augmented business development by.

Operates as the sole content creator on Mixer (now defunct), Facebook Gaming (partnered), and Twitch streaming platforms. Influences camaraderie and inclusivity by fostering a welcoming gaming community. Facilitates customer management by leading social media, contracts, and content for the ‘BVR’ brand.

• Manage incoming contacts (phone or email) and provide internal technical support for Capital BlueCross and their subsidiaries.
• Log tickets and notes thoroughly for follow-ups or escalations
• Assist with creation of training documents for new rollouts
• Provide feedback and assistance to other teams to ensure smooth operations

Merchandising, demo, training of iOS devices within Target locations.

Manages company social network accounts and influencer collaborations to enhance community interactions and maintain the company brand. Generated promotion for product and feature launches through campaigns, announcements, and live stream events. Handled customer grievances and forwarded information to the related areas.⦁ Augmented business development by.

Harrisburg, Pennsylvania

iTeam Program:Handle all merchandising of iTunes within big box retailers.Merchandising, demo, training of iOS devices within Target locations.

Camp Hill

York, Pennsylvania

• Handle customer calls by using Apple's Steps of Service to create a world class customer experience for both new and current customers.
• Empathize with customer's who may have had a bad experience or need help with a product.
• Help small businesses have a direct contact with Apple for solutions to grow their business.

Nashua, New Hampshire

• Lead, inspire, and motivate by using Apple's Steps of Service to create a world class experience.
• Educate both employees and customers on the best solutions for their technology needs.
• Help develop sales strategies and analyze performance to help guide employees towards their professional goals.
• Research and training to keep product knowledge at a high level to be a great resource.

Salem, NH

• Training and coaching staff members about the services we offer to better improve customer experiences.
• Establish and repair relationships with customers who may have had a bad experience in the past.
• Educate and assist customers with their technology needs.
• Repair operating system, applications and hardware on various OEM and 1st party products

Natick, MA

• Microsoft Store MVP for the month of November, due to my involvement and preparation of Windows Phone 8. Helped multiple stores including my own create a better experience with activations.
• Training and coaching staff to better improve employee and customer experience.
• Energize staff with Microsoft culture and spread that culture to customers and possible fellow recruits for the store.
• Help with the store day to day operations

Peabody, MA

• Ran my own location while succeeding budgets and staying profitable.
• Created business action plans to help drive traffic and become more involved with the community.
• Analyze traffic and customer trends to increase sales
• Watch bottom line to keep store profitable throughout the year.

Nashua, NH

• Main objective was to create overall growth for HP WebOS products in my assigned territory.
• Audit, train, and build relationships with sales reps and customers.
• Attend vendor shows and table events

• Clean and prepare products to be Demo ready
• Train sales staff on current and new products by HP
• Talk to customers about HP products and help with concerns
• Build an outstanding relationship with HP and the Accounts
• Set up events to promote HP products
• Help drive HP sales within a store

Harrisburg, Pennsylvania Area

• Final project created was an Access database for the Fraud dept. Created to track payments, fraud alerts and many other pieces of information from other databases or systems.
• Analyze current process and suggest/create process improvements to reduce costs.
• Review new technology and software for possible involvement in the organization.

• Interact with customers.
• Maintain product
• Keep items stocked
• Clean store at close
• Setup market audits
• Troubleshoot mobile phone issue

Bachelor Of Science (B.S.)

Associate'S Degree

Bs

Hsd