Richard Hall Email & Phone Number

Asheboro, North Carolina, United States

Providing technology consulting services.

Asheboro, North Carolina, United States

Orlando, Florida Area

Implemented Cloud based Document and Records Management systems replacing legacy on premise systems.Responsible for Cyber Security program which included: Vulnerability testing, Security Awareness Program, email management program and implementing an ISO27001 Security Assessment maturity model.Increasing IT Operational Effectiveness by implementing; incident management, asset management, firm wide area redundant communications network with SD-WAN capability, virtualized infrastructure and desktops.

Worked with technology organizations to increase operational efficiency, implement strong project management, vendor management and financial management programs.

Developed and executed technology plans aligned with corporate strategy, with 90 IT employees and a budget of $28 million. Directed all technology systems from application development and implementation to networking and collaboration infrastructure.- Increased operational efficiency by implementing PMO to manage and track IT projects- Increased cost management visibility by integrating IT procurement into technology organization. Reduced spend by $200,000 on software licenses.- Implemented operational resiliency reducing the impact of outages on the companies P&L by; evaluating system redundancy, developing and implementing recovery plans, virtualization, moving functions to cloud based offerings as appropriate, implementing and evaluating system metrics.- Managed assessment, prioritization and implementation of mobile device management.- Improved communications and working relationships by reorganizing two infrastructure teams, overcoming longstanding conflict while increasing functional capacity by 20% with no increase in personnel.

Developed and executed plans for information systems in support of corporate strategic objectives, managing 70 employees with budget of $22 million, supporting 1500+ employees. Directed IT strategy, budget, technology operations, standardization of vendor contracts and web business access.- Managed integration of technology during two mergers while reducing expected downtime to less than 1%- Reduced video conferencing cost by $700,000 by implementing Internet based system.- Standardized technology platform and equipment by implementing centralized expenditure approval and management functions reducing support cost by 20%- Developed Disaster Recovery plans and implementation of alternate locations and communication infrastructure to reduce risk and financial impact of lost revenue- Managed design, build and relocation of centralized firm data center, utilizing Project Management best practices ensured minimal downtime to reduce unbillable time-Improved network availability from 85% to 99+% by coordinating redesign and implementation of enterprise network infrastructure- Reduced cost of communications between offices, generating 15% savings in long distance expense by integrating voice and data networks using VoIP

Developed and executed plans for information systems that support corporate strategic objectives, managing 75 IT employees with a budget of $16 million, supporting 1400 employees.- Ensured business continuity during a period of rapid growth. Managed technology organization as the staff grew by 450%, establishing new offices and trial sites while maintaining system reliability and building a high performing team.- Reduced annual support $100,000 by leading move from legacy systems.- Launched firm's first intranet, extranet and web site increasing collaboration and client communications.

- Increased customer satisfaction and reduced problem resolution time providing centralized support, while leading technology team through establishment of separate corporate structure combining east coast offices.- Ensured quality of service and reliability by planning activities and coaching teams to perform against metrics/SLA's during migration from mainframe infrastructure.- Developed software to support Power Plant design systems

B.S. Civil Engineering

M.S. Environmental Science