Supporting development, innovation and digital transformation.- Business Intelligence - Microsoft Power BI and Jet Reports used for BI and report template writing, coupled with utilisation across the Microsoft Power Platform- Overseeing daily stand-ups, backlog review and sprint planning.- Handling large and complex datasets- Leading workshops with business stakeholders to confirm user requirements.- Documenting business processes and communicating business requirements to the team/wider business.- Responsible for creating user stories, functional specifications and assisting in work prioritisation.- Identifying and recommending feature enhancements based on analysis- Providing technical / operational support and guidance to other team members.- Exposure to Evision / Microsoft Dynamics Business Central.

Helping future-proof the business by converting the disruptions of today & tomorrow in their active and prospective sectors the 'so what’ for the group & its business units.Facilitating compelling and coherent strategic growth, and ultimately elevate TAGs purpose.This was achieved by:- Ensuring senior stakeholders had the right intel, in the right format, at the right time, to make informed evidenced-based critical business decisions.- Managing the full life-cycle of insight projects from conception through to delivery;- Engaging with stakeholders across the business, mainly at SLT and C-level, to deliver on business critical and often sensitive insight projects;- Contributing to the creation of an insight portfolio for the business to leverage, including establishing effective repositories and identifying appropriate tech & software solutions to support user engagement;- Socialising our function across the business via regular meetings, workshops and other channels

Further strengthening my analytical & insight skills, at Ombudsman Services - who provide independent dispute resolutions across various sectors, including energy and communications.- Build/roll out of streamlined dashboards for quick simple top level insight- Lead on the insight arm of the Data Team to ensure business wide requests are actioned accordingly within SLA.- Lead on roll out of insight tools for team members to utilise in their daily workload- Identifying, analysing and articulating main performance drivers, trends/patterns in sources of data- Data extraction using Microsoft SQL Server- Use/manipulation of existing python scripts inside the Spyder environment to generate ngrams and text analytic clustering- Producing accurate, insightful and important analysis to help drive good business decisions

- Identified, analysed and articulated main performance drivers, trends/patterns in sources of data- Deploying advanced Excel skills & macros to manipulate large sources of unfiltered data- Exploiting Salesforce to formulate dashboards, reports and import/update data in bulk via Data Loader- Generating dashboards from a data warehouse using Power BI Report Server- Leveraging Google analytics reporting to gain valuable insights to BT Business & BT Shop performance tracking- Creating dashboards and analyses using Oracle - OBIEE 12c to find insights using enterprise analytics- Engaging with departments and staff in Marketing, Sales, IT Support, Commercial/Product, Finance- Monitoring and keeping track of data requests that come into the team using Countersoft Gemini Tracker- Creation and maintenance of Commercial tracking/performance by category and vendorKEY ACHIEVEMENTS;- Produced high quality data that could be dissected by senior staff, teams and other parts of the business- Commended by the CEO for the migration away from the wider business using Excel for building, visualising and reporting on data to plan, design, test & roll out visualisations using Power BI & OBIEE Dashboards- Recognised for creating tools that were adopted across BT Business to manage the customer bases that account managers held (this considered various metrics to determine where staff need to focus and demonstrates how staff manage their base against set KPIs).Using tools listed above to produce data in a format that can be consumed by top level members of staff, teams and other parts of the business. I believe that data needs to be portrayed not just accurately, but in many case aesthetically and easy to interpret.

- Oversaw the business and relationship management of brands involved in the AV and Monitor space- Responsibility of multiple IT brands with varying product types and technologies- Growth of new and upcoming AV technology brands throughout the AV portfolio- Ensuring that KPIs were met across all areas in line with aligned business goals- Continued supplier relationship building

Established relationships and focus with key partners as a Strategic Partner/Product Manager (HP, Samsung, Apple, HPE, Cisco & Meraki)- Collaborating closely with account managers at desk. - Building strong supplier relationships- Product training/demonstrations, influencing sale opportunities, providing extensive vendor support to help win business opportunities.- Marketing planning and analysis for each quarter- Each partner had their own verticals and business strategies which gave me a broader understanding of the commercial world.- Market share reporting – I took responsibility of creating tools that allowed the business to quickly identify market share statistics for vendors/partners and by categories. These tools became widely used by the Commercial team.- Tracking performance to BRF- Product maintenance using AX09 and other internal tools- HP PPS Partner Manager (December 2012 – November 2013)- Samsung Partner Manager (November 2013 - January 2015)- Cisco, Meraki & HP Enterprise Strategic Partner Manager (January 2015 - January 2016)

- Product setup/admin- Pricing adjustments using KSS- Communicating with various top partners and working with the internal partner/category managers.- Strong product knowledge was essential for this role- Working through a current/new range of products from specific partners to ensure full visibility which would help drive online transactions- Proof reading articles, documents or emails- Monthly category reporting to assist Senior Category managers- GFK analysis of performance in the market- Dealing with internal query’s from account managers

- Prevention of current/future online fraud- Thorough security checks on orders/accounts/activity - Validating customer details to ensure they were legitimate and posed no risk to anybody. - Diagnosing why a process failed, showing as on hold, or refusing to take payment.- Handling of card payments - representing, adding and modifying credit or debit cards to customer accounts.I was given the opportunity to dual role and gain knowledge of the Sales Ledger side of business, which involved credit limits and credit applications for our business customers as well as allocating cash amounts.