Ryan Holt Email & Phone Number

Welwyn Garden City

Welwyn Garden City

• Respond to client issues received by telephone, voice mail, e-mail and via the customer login system.• Respond to incident alerts making sure that they are logged and progressed effectively within defined service levels and call management guidelines.• To manage and complete scheduled tasks on time.• To ensure effective client communications take place.• To ensure the effective assignment and escalation of incidents to other engineers where appropriate.• To ensure… Show more • Respond to client issues received by telephone, voice mail, e-mail and via the customer login system.• Respond to incident alerts making sure that they are logged and progressed effectively within defined service levels and call management guidelines.• To manage and complete scheduled tasks on time.• To ensure effective client communications take place.• To ensure the effective assignment and escalation of incidents to other engineers where appropriate.• To ensure documentation changes are made as and when they arise.• Apprise the Team Lead of emerging issues.• To adhere to ITIL framework processes where applicable.• Share information across your team and department.• Contribute documentation to the shared knowledge base.• Active Directory and Exchange Administration.• Actively participate in project base work as and when required.• To deputise for the team leader in their absence.• Perform other Ad Hoc duties as and when required. Show less

Stevenage, United Kingdom

• A Helpdesk role working in a small team to support around 600 users on site and multiple users’ offsite both nationally and internationally.• A more senior role within the team entrusted to manage my own work load and time keeping is Supporting customers via OTRS Ticket Tracking, emails, telephone calls and face to face support.• Liaising with the network infrastructure team to resolve network based issues to ensure timely resolutions for customers.

Stevenage, United Kingdom

• Working within a Helpdesk team• Working closely with peers to learn new skills and follow company protocol.• Learning how to support customers (Aeroflex Internal Employees) both on-site and remotely.• Whilst working within this role, I was able to develop my IT Skills by working within a helpdesk team and to gain experience by supporting internal employees of Aeroflex, whilst also studying for a degree in Business and IT on a part time basis at North Hertfordshire College.

Foundation Degree, Business & Information Technology

As Levels + A Levels, Applied Business Studies & Applied Information Technology

Gcse'S