Roland Kinsman Email & Phone Number

United States

Pre-sales presentations and demonstrations in mainframe DevOps. Responsible for explaining solutions for potential customers and providing technical advice to account managers.

South Bend-Mishawaka Region

South Bend-Mishawaka Region

Compuware's mission is to mainstream the mainframe. My part in that is to help generate enthusiasm for the mainframe by helping customers and prospective customers gain the maximum value from their investment (or potential investment) in Compuware tools.* Built a track record of significant contributions to winning new revenue opportunities ranging from $10,000 to $1.7M.* Highly regarded as a leader within the team, informally training teammates, conducting web sessions, and producing helpful documentation. * Provided pre and post-sales technical support to major customers; consulted with customers on software deployment and product expertise to the Sales Team.* Provided installation, configuration and troubleshooting of Compuware tools at major accounts, as well as on-site and web-based customer training.* Provided training and technical support for both Sales staff and end-users.* Conducted complex customer technical discussions and presentations (the web, conference calls, and face-to-face).* A valuable partner with sales representatives, using my ability to recognize the business opportunities in technical situations to drive product license sales. * Placed a high priority on helping customers realize the most value possible from their investment in Compuware tools. * Engaged in customer support, customer relationship building.

Customer Service and Training Department. Level II Customer Support. Occasional consultation with MVS Technical Support. Environment: Windows 95, Office 97, Microsoft Outlook 98, Microsoft Exchange Server, Wall Data Rumba, Novell NetWare Client, Microsoft NT Client, Microsoft TCP/IP protocol, Novell IPX/SPX protocol. 600 users across

Environment: IBM 9121-511, MVS/ESA, JES2, ACF2, IMS, CICS, DB2, and AS/400.; Support Operating System, Program Products, Application Programmers, and Operators. Notable Projects: Applied MVS maintenance upgrade via PDO (required usermod retrofits), and implemented it into production. Created Disaster recovery procedure for off-site test. Installed program products including Mobius Infopac, Legent N-Vision/TPX, Syncsort, and Innovation FDR. Coded, tested and installed an exit for Legent CMA-Spool. Created a usermod to customize the ACF2 Field Definition Record.Supported the AS/400 for 18 months, then de-installed it and migrated the user community to MS-Word on the LAN.

MVS Systems Programmer. Environment: 3 IBM 3090-600E's, Amdahl 5890, MVS/ESA, JES2, CICS, ASTEX DASD Monitor, GUTS. Responsibilities: On-call for Operating System Support, implemented Program Products including Legent Multi-Image Manager, Softworks VSAM I/O Plus, and Goal Systems Express Delivery.

MVS Systems Programmer. Environment: IBM 3090-200E, MVS/ESA, JES2, ACF2, CICS, DB2, Total DBMS, Altai Zeke the Scheduler. Responsibilities: Support Operating System, MVS/ESA trouble-shooting and maintenance, I/O configuration (MVSCP/IOCP), CA-ACF2 administration, ISPF/PDF Environment.

Environment: Amdahl 5870, MVS/SP, JES2, and Top Secret. Responsibilities: Helped upgrade MVS software, Installed program products, Maintained TSO logon procs and userids, assisted application programmers, participated in disaster recovery test, administered Top Secret security.

COBOL, Command-level CICS, OS JCL and utilities. Supported diverse clients at multiple sites. Medicare Claims processing application.

Bachelor Of Arts, Business Administration

Bachelor Of Arts (B.A.), Operations Research/Business Information Systems