• In 2021 IBM spun-off its Global Technology Services division (Revenue: $19B, Employees: 89,000) creating Kyndryl; the largest independent provider of IT Managed Services • Reporting to VP of Global Service Excellence with responsibility for leading assessments of Kyndryl managed services accounts on a global basis. • Responsibilities include establishing scope of assessment with customer and Kyndryl senior leaders, recruitment of Review Teams consisting of IT subject matter experts, planning and leading interactions between Review Teams, Account / Delivery and customer Teams, analyzing and compiling Review Team findings, and communicating findings to customer (CIO) and Kyndryl executive stakeholders. • Objective of assessments is to provide an independent view of account management and IT service delivery, identify opportunities to reduce risk, increase service quality and leverage best practices. Successful completion of over 200 assessments across the globe, leading to significant improvements in delivery quality and efficiency, customer satisfaction, account growth and retention.• Responsibilities include communication with stakeholders at all levels; establishment, use and continuous improvement of best practices; and organization / leadership of complex assessment engagements, often involving client and Kyndryl sensitive situations, with many participants and stakeholders across multiple levels of staff / management.• Recent client engagements: Al Raji Bank – Riyadh, Saudi Arabia, Delta Airlines – Atlanta GA, Ma’aden - Jubail, Saudi Arabia, Desjardins Bank – Montreal, CA, Ameriprise – Minneapolis, MN, Monument Insurance, Dublin, IE

Same position as current role at Kyndryl when it was part of IBM Global Technology Services.

• “The IBM Service Corps launched in 2008 as part of IBM’s Global Citizen’s Portfolio: a collection of policy and program initiatives to help IBMers become more effective professionals and global citizens. Modeled in part on the Peace Corps, the IBM Service Corps aims to impart skills and expertise to enable employees to succeed as leaders on a global stage — as well as gain experience working with various communities on economic development. They tackle issues ranging from entrepreneurship, transportation and education to government services, healthcare and disaster recovery.” • Led a ten-person global team providing basic business consulting services to five small businesses around Ha Long City, Vietnam. • IBM Service Corps assignment provided experience in global teaming, cultural adaptability, working in emerging markets, use of translators, and working in ambiguous situations.

• Governance and Relationship Optimization was an IBM consulting capability to assess and improve complex IT outsourcing arrangements. Responsibilities included development of new consulting engagements, execution and oversight of consulting services, and enhancement of IC and consulting methods. Consulting methods and IC were largely based on research and contributions from Vantage Partners (Boston, MA) and Professor John Henderson at Boston University School of Management. • Key clients include Cendant, Visteon, American Express, ING, John Hancock, ON Semiconductor, Fluor, Nissan and JPMC. • Key accomplishments include the delivery of over forty successful consulting engagements to optimize organizational relationships and enhance governance activities, development and publication of the PE Guide to Outsourcing Governance with Vantage Partners.

• IBM Environmental Technology Services was a consulting capability to asses and improve Environmental Health and Safety (EH&S) process maturity (based on IBM best practices), and promote EH&S process automation. Responsible for development and delivery of consulting services specialized in environmental, health and safety (EH&S) management systems. • Consulting approaches focused on business process gap and maturity analysis, process transformation, software selection and implementation. • Activities included development of new consulting engagements, providing consulting services to a wide range of clients, cultivation of customer and Business Partner relationships, development and application of consulting methods and intellectual capital. • Accomplishments include successful development and delivery of more than 25 complex consulting engagements resulting in acceleration of customer EH&S business process transformation and automation, significant services revenue and high levels of client value and satisfaction. • Key clients included Anheuser-Busch, Lyondell Petrochemical, Oklahoma Gas & Electric, General Motors, and IBM Real Estate & Site Operations (RESO).• Speaker at EH&S Industry Conferences: - National Association for Environmental Management Sixth Annual Environmental Management Forum - Strategic Environmental Leadership, Las Vegas, NV. Presentation entitled: How to Select and Implement an EH&S Information Management System. - IBC International Symposium – ISO 14000, Achieving Implementation and Alternatives to Certification, Chicago, IL. Presentation entitled: Planning an Information Technology Framework to Support ISO 14000 - National Environmental Management Information & Software Technologies Congress, Boston, MA. Presentation entitled: Planning and Implementing Environmental Management Information Systems.

Advising and supporting IBM sales teams creating custom integrated solutions by combining IBM products with newly available service capabilities across the New England area.

Managed IBM marketing and sales relationships with Harvard University during a period that included establishment of a PC remarketer program on campus, integration of IBM laptop computers into the MBA curriculum at Harvard Business School, and installation of an IBM mainframe for Harvard Physics Professor Carlo Rubbia, the 1984 Noble Laureate in Physics. Managed IBM sales team covering higher education accounts in Boston.

Provided computer operations and VM system programming support for mainframe infrastructure supporting IBM Corporate Headquarters staff.