R.J. Rodriguez Email & Phone Number

Carrollton, Tx, Us

Carrollton, Tx, Us

Charlotte, North Carolina, Us

Altamonte Springs, Fl, Us

Assists in the planning and evaluation of existing network systems. Insures the day to day operation, reliability, and integrity of the company data communications network. Working with routing and switching, WLAN and AP's. Responsible for maintaining and updating network equipment inventory records and network problem records. Assists in developing budgets, procurement of network equipment and supplies, and in the design of the LAN and WAN networks. Performs system generation, tuning, configuration, upgrades, performance management, disaster recovery, and usage reporting.

Hickory, North Carolina, Us

Provide technical support to clients for the acquisition, usage and installation of company provided desktop and portable workstations, peripherals, mobile devices as well as company standard operating systems and software. Track client service requests in internal help ticket tracking system and follow up with clients to ensure effective resolution and customer satisfaction. Coordinate referrals for more complex issues to next support tier and/or external resources. Support the installation, troubleshoot and usage of wired and wireless Local Area Networks under the direction of the Network Team. This includes identify user requirements, monitor LAN performance and perform network security management. Support the installation, troubleshoot and usage of communication systems. Typical communication systems included PBX, Voicemail, video/web/voice conferencing and mobile phone service support.

Chicago, Il, Us

Collaborate with Level 3 Support/Engineering group on server and network service related issues as they arise. Troubleshoot and assist end-users with Microsoft Windows XP/Vista/7 operating system software and Office 2003/2007/2010 suite software applications, including Outlook and Outlook Web Access clients and Symantec Enterprise Vault client. Create and administer public, departmental, and workgroup network file shares, folders, subfolders and related NTFS and security permissions per IT guidelines on local legacy and utility servers. Assign and configure server, printer, and other network resources with static IP addresses and configure TCP/IP settings for default gateway, subnet mask, primary, and secondary DNS server IP addresses in accordance with prescribed IT policies, procedures, and standards.

Provide daily on-site support for the Dallas office, and both remote Austin office and field personnel. Responsible for rollout of all software utilized on the network, with the most recent being an upgrade to Microsoft Office 2007. Configure new workstations to the specifications of each of the different departments within. Resolve issues that pertain to both the data network and our VoIP system. Deploy Blackberry’s to the selected employees and maintain the functionality of the Blackberry Enterprise Server.

Ca

Provided on-site support for SL-100 (Communication Server 2000), Meridian 1(Communication Server 1000), PBX Administration, Call Pilot Messaging Service, Multimedia Communication Server. Configured VoIP sets to be deployed to employees of Nortel. Implemented Move, Add, Changes for the Real Estate division of Nortel. Resolved customer related issues using our Remedium Ticketing System. Involved in the resolution of network issues pertaining to router and switches on the companies’ production network.

Master'S Degree, Information Systems Management

Bachelors, Network And Communication Management