Tanya Chervinskiy Maslyanchuk Email & Phone Number

Responsible for leading a team of 15-20 professionals, creating a quality banking experience for customers, establishing, buildingand retaining customer relationships, managing partnerships, managing business in an effort to meet and exceed performance targets.Ensure the operational excellence of the center while maintaining the highest level of customer.

Responsible for daily implementation of manager’s directives. Supervised and coached teams on the proper execution of key banking center plays while role-modeling the desired behaviors. In the manager’s absence, assumed full operational responsibilityfor the banking center, including conducting the mandatory Daily Huddle. Established staffing schedule.

Responsible for offering and selling financial products and services to both individual and small business customers. Resolved complex service issues. Delivered professional sales advice, acquired, developed, retained, and deepened long-term relationships while providing world class customer service.

Responsible for driving day-to-day operational excellence. Ensured compliance and procedural requirements are met, and coached tellers to high performance levels. Created a positive team environment by modeling appropriate behaviors and coaching.Implemented and monitored schedules and coverage.

Sacramento, California Area

Responsible for preparing simple to complex tax returns for individuals and small businesses. Reviewed financial records such as income statements and documentation of expenditures in order to determine forms needed to prepare tax returns. Furnished taxpayers with sufficient information and advice in order to ensure correct tax form completion. Performed.