Rj Sil Email & Phone Number

Detroit, MI, US

• Provide expert software support to campground and resort staff by assisting with a wide range of inbound calls, emails, and chat inquiries.
• Become a subject matter expert on Campspot reservation software, mastering its features and functionalities to effectively troubleshoot and resolve customer issues.
• Address and resolve technical issues of varying complexity, ensuring timely and accurate solutions while maintaining a high level of customer satisfaction.
• Prioritize and manage multiple tasks simultaneously, ensuring efficient handling of inquiries in a fast-paced environment.

• Present community information effectively to potential renters, highlighting the amenities and advantages of the location while utilizing CRM tools like Yardi and Microsoft Teams for efficient communication and.
• Coordinate with maintenance and grounds personnel to ensure seamless move-ins and move-outs, maintaining a high level of resident satisfaction and operational efficiency.
• Resolve resident issues and complaints with a focus on compliance and solutions, demonstrating a commitment to fair housing practices by successfully completing relevant training and examinations.

Greater Chicago Area

-Serve as the main point of contact during onboarding, providing premium-level customer service via email, text, phone, and video conference-Understand and anticipate customer business needs, and configure account settings accordinglyEnsure successful ingestion of customer data.-Upsell various product features, such as boost and credit card readers, while.

• Increased social media referral traffic by 40% over a period first 30 days.
• Saved thousands of dollars in ad spend and maximized KPI's via Excel using Google analytics.
• Increased new leads and inquires using text, chat and email marketing while adding new several corporate accounts.
• Accountable for the daily, monthly and yearly financial performance of the club while driving revenues and managing expenses.
• Analyzes Please Scores to ensure the best member experience is delivered.
• Monitors budgets, forecasts revenue and expenses for each department monthly/quarterly/annually.