Rj Sil Email & Phone Number

Detroit, Mi, Us

Detroit, Mi, Us

• Provide expert software support to campground and resort staff by assisting with a wide range of inbound calls, emails, and chat inquiries.• Become a subject matter expert on Campspot reservation software, mastering its features and functionalities to effectively troubleshoot and resolve customer issues.• Address and resolve technical issues of varying complexity, ensuring timely and accurate solutions while maintaining a high level of customer satisfaction.• Prioritize and manage multiple tasks simultaneously, ensuring efficient handling of inquiries in a fast-paced environment.

Present community information effectively to potential renters, highlighting the amenities and advantages of the location while utilizing CRM tools like Yardi and Microsoft Teams for efficient communication and management.• Coordinate with maintenance and grounds personnel to ensure seamless move-ins and move-outs, maintaining a high level of resident satisfaction and operational efficiency.• Resolve resident issues and complaints with a focus on compliance and solutions, demonstrating a commitment to fair housing practices by successfully completing relevant training and examinations.

Greater Chicago Area

-Serve as the main point of contact during onboarding, providing premium-level customer service via email, text, phone, and video conference-Understand and anticipate customer business needs, and configure account settings accordinglyEnsure successful ingestion of customer data.-Upsell various product features, such as boost and credit card readers, while providing troubleshooting for hardware devices and mobile applications.-Manage the onboarding project end-to-end, ensuring the go-live deadline is met-Identify and proactively address potential customer cancellation or churn risks-Collaborate regularly with Sales, Product, and other Customer Experience teams to drive continuous improvement and maintain customer satisfaction.

• Increased social media referral traffic by 40% over a period first 30 days. • Saved thousands of dollars in ad spend and maximized KPI's via Excel using Google analytics. • Increased new leads and inquires using text, chat and email marketing while adding new several corporate accounts.• Accountable for the daily, monthly and yearly financial performance of the club while driving revenues and managing expenses.• Analyzes Please Scores to ensure the best member experience is delivered. • Monitors budgets, forecasts revenue and expenses for each department monthly/quarterly/annually. • Meets one-on-one weekly with each staff member to ensure KPI’s are followed and exceeding budgetary goals.• Mentors staff to ensure continuous growth through training, developing, direction, assessing performance, and providing feedback. • Provides effective individual performance evaluations and recognition programs and awards. • Authorizes new hires, promotions, employee status changes, and terminations. See Below