Rafael Santos Email & Phone Number

Geneva, Ge, Ch

Geneva, Switzerland

Geneva, Switzerland

Data Engineering & Visualization ProjectsSalesforce Sales Cloud Projects Microsoft Power Platform ProjectsMerkle DACH Transformation ProgrammeDentsu "Leading a High-Performing Organisation" Global Learning ExperienceService Management - Maintenance of Websites

Geneva, Switzerland

Working with the International Committee of the Red Cross (ICRC) to contribute to their mission of protecting the lives and dignity of victims of armed conflict and other situations of violence, and to provide them with assistance.- Member of the Governance Committee for the Applications Service Center. (My Area of Competence - Finance and Service Center Performance).- Improvement of Operations - through process design such as Invoicing workflow, Timesheet submissions/approvals, and more.- KPI/SLA Reporting using technologies like Power BI.- Active participant in Quarterly Business Reviews and Steering Committee Sessions.- The Applications Service Center is composed of more than 140 People across 12 countries.Highlights so far : - Merkle featuring my work on its website along with great client feedback. I built KPI Dashboards that consolidate all useful data in a single place that provide invaluable insights in a digestive manner. Link: https://drive.google.com/file/d/1-VgxZURShZixbUodAmys1uIsgsCcMMnR/view?usp=sharingYou can also find it in the media section of my profile.- Selected for Dentsu's "Game Changing Talents". This is a program that aims at accelerating the careers of high performing/high potential individual contributors within the Group's companies.

Lisbon, Portugal

• Project Control - Resource’s timesheet control, invoicing, credit note issuing,project creation and closure, project accounting, revenue recognition, reviewand adjust transactions where needed, CPO creation, rate card confirmation,project performance reporting, data analysis.• Commercial Finance – Client creation, vendor creation, cost-benefit analysisfor new hires, resource margin analysis, resource allocation analysis, headcount reporting, reconciliations, adhoc requests.

Lisbon, Portugal

• Launched Uber Eats’ e-commerce marketplace in multiple United Kingdom/Ireland new cities.• Managed my account portfolio to boost revenue and client retention.• Led the digital transformation of the restaurants business (changemanagement).• Top UKI Account Manager with an average target attainment of 166%.

Lisbon, Portugal

During this time I worked as a:Telemarketer for GalpTelemarketer for NOSStore Sales Assistant for Antonio MoratoStore Sales Assistant for Pepe Jeans LondonThese roles helped me develop inter-personal skills, they made me more pro-active and gave me a fundamental understanding of business transactions. Iwas fortunate enough to strengthen my negotiation skills, a customer-centricvision, critical thinking to handle objections and effective communication.

Post-Graduate Diploma, Business Administration With Specialization In Finance

Bachelor’S Degree, Marketing And Advertising