Robert Tempest Email & Phone Number

Boston, Ma, Us

- Reporting directly to the AVP of Corporate Operations for High profile project assignments.- Developed a “quick rate” spreadsheet for CA agricultural WC program business for rapid quotation and binding new business.- Directly working with the IT project manager defining test plans for integration of "Dovetail"; a managing general underwriting programs system.- Save C&F penalty fees by Investigating and implementing New York WC Compensation Board corrective actions via periodic reconciliation activities.- Reverse penalties of Independent WC states for corporate compliance via continuous monitoring of bureau criticisms.-Provide technical knowledge to field offices for NCCI/non-NCCI states system processing/coordination.- Enterprise software change/enhancement: Development materials and Train field office personnel on modified processes/procedures.- Key Implementer of CI.net Policywriting system.- Team implementer / trainer of Image Right.- Requirement Developer for Policy change transactions that implement the WCPOLS interface between C&F systems and NCCI.

- Ensured company timeliness and quality standards were met by supervising 6 underwriting assistant's day-to-day work.- Underwriting Assistant training committee participant; write and edit processes and procedures for all regional offices.- Lead Coordinator on PEEP system; Processing transactions with independent WC Bureau states. - Wrote department Operations Manager training plan. Trained new Boston OM on activities across all lines of business handled by the Boston region.

- Rated and issued New Business and Renewal Quotes/Policies based on Acord applications and agent/broker specifications. Used Commercial Intellisys (Gen-A-Rate) system for assigned group of agents/brokers.- Endorsement and cancellation request processing, along with miscellaneous transactions for assigned agent group.- Liaison to Home Office I.T. staff regarding Commercial Insurance processing systems.

- QA testing of multi-line multi-company Internet based comparative insurance rating software.- Develop test plan format, interpretation of rating manuals to I.T., manual rating of test cases for verification of system rating. - Develop test plans for ongoing and regression testing of the software.

- Worked directly with management to develop long-term enhancements to the billing system. - Researched and resolved issues with Electronic Funds Transfer and Credit Card billing methods.- Researched erroneous billing schedules using the company’s proprietary Billing Schedule Maintenance Tool to insert and alter individual corrections.- Agency account and commission discrepancies resolution.- Billing Development Team / Billing Department liaison for individual and global policy corrections.

- Rate large commercial accounts on Zurich’s “Pride” rating system and prepare for policy issuance.- Coding and error correction on “ZIPS” (Zurich’s PMS based mainframe system).- Operations Manager backup for software/hardware/LAN related problems.- Staff trainer for manual rating, coding, error correction and work flow procedures.