As Chief of Staff to the Chief Digital Information Officer and SVP of Business Technology & Program Management, I play a pivotal role in advancing digital transformation at FedEx. I drive executive narratives and develop creative design assets that align with both short- and long-term Data & Technology and enterprise strategies, ensuring cohesive messaging across key stakeholders.In support of Data & Technology’s Objectives and Key Results (OKRs), I craft strategic concepts, conduct quantitative analysis, and present recommendations to executive leadership to propel our organizational goals forward. Additionally, I lead organizational change initiatives for critical enterprise projects, overseeing project management and ensuring timely completion aligned with strategic objectives.I manage all aspects of global Data & Technology Town Halls, Senior Strategy Sessions, and Management Meetings—working closely with executive leadership to prepare presentations, talking points, and support materials. My efforts ensure a consistent and compelling narrative for the CDIO both internally and externally, utilizing communications, social media, and innovative content to build a strong executive image.With a focus on quality and brand standards, I operate as an internal creative agency, delivering exceptional content to executive stakeholders. My work extends to communication strategies, fostering thought leadership, and resonating with both internal and external audiences.Additionally, I oversee logistics and material preparation for the FedEx Cyber & Technology Oversight Committee and Board of Directors meetings. I’m passionate about driving cultural engagement and advancing Diversity, Equity, and Inclusion (DEI) initiatives, ensuring an inclusive workplace culture. I also lead internal and external awards and recognition programs, as well as comprehensive employee feedback initiatives, fostering accountability and continuous improvement within the organization.

I offered deep expertise in managing the people side of change, focusing on how business processes, systems, technology, job roles, and organizational structures evolved during transformation. By conducting thorough assessments of project visions, environmental factors, target audiences, and the impacts of change, I ensured that resources were optimally allocated to drive effective change management initiatives.Collaborating with cross-functional stakeholders, I developed and executed comprehensive change strategies that facilitated end-user adoption while minimizing operational disruptions. My ability to track and coordinate organizational changes ensured timely implementation, helping reduce change fatigue and keep initiatives aligned with the organization's broader strategic objectives.A key part of my approach involved leveraging the change network to prepare teams for transitions, influence behavioral changes, and guide the business in achieving operational readiness. This ensured a smoother adoption process, while helping the organization realize the intended benefits of change more quickly.Additionally, I implemented a culture feedback tool that enabled candid team member input, fostering a direct connection between employees and executives. This tool provided invaluable insights, allowing leadership to act on real-time feedback and drive continuous improvement in the organization’s change efforts.

I spearheaded organizational change initiatives aligned with strategic objectives, driving adoption, maximizing benefit realization, and delivering exceptional results in ROI and value creation. I managed corporate communication and training teams, leveraging my expertise in design and delivery to ensure desired outcomes.Collaborating with subject matter experts, I conducted front-end analyses to identify business needs and recommended strategies to support organizational goals. I proactively assessed human and organizational risks, devising mitigation plans that facilitated seamless transitions during periods of change.I orchestrated the planning and execution of key events, including the Annual Leadership Conference, regional meetings, management training sessions, and corporate-level training programs. Additionally, I pioneered measurement standards to assess the effectiveness and success of training initiatives.I was recognized for my instrumental contributions in fostering company culture during two significant mergers, including leading a comprehensive transition strategy for a $17B REIT merger, successfully managing high-visibility risk.

I collaborated closely with Executive Leadership to drive transformative change and implement best practices across a portfolio of 100,000+ units. I built strong relationships with key stakeholders, leveraging their support to advance strategic initiatives and achieve organizational objectives.I effectively managed an annual budget of $150MM, skillfully negotiating and administering utility service contracts and revenue-sharing programs within Ancillary Services. I diligently monitored rates, variances, and usage trends to ensure optimal financial performance.I conducted due diligence and integration planning for acquisitions and dispositions, ensuring seamless transitions and maximizing operational efficiency. Additionally, I proactively enhanced team performance through targeted training, coaching, and comprehensive performance assessments, resulting in improved effectiveness and productivity.I was promoted for exceeding revenue and process efficiency goals and for successfully leading the migration of utility billing software, a key achievement that contributed to the overall success of the organization.

I collaborated with the Officer Team to conceptualize, design, and monitor performance against incentive programs aligned with the organization's strategic vision. These programs were instrumental in enabling the sales team by motivating performance and driving key business outcomes.As a member of the enterprise project management organization, I contributed to the development and successful implementation of commercial banking initiatives. My work supported the sales team by aligning initiatives with business goals, enhancing their ability to meet targets.I proficiently utilized Access and Excel to conduct in-depth data analysis, ensuring accurate and timely processing of incentive payments and accruals. This data-driven approach provided the sales team with clear insights and allowed for better strategic decision-making.Additionally, I generated and analyzed reports that were critical for effective management of loan and deposit portfolios, offering valuable insights on monthly trends and opportunities, further empowering the sales team to identify and capitalize on growth opportunities.

• Generated and analyzed reports critical for effective management of loan and deposit portfolios, providing valuable insights on monthly trends and opportunities.• Actively contributed as a member of project management teams across the bank, participating in the development and successful implementation of key Company initiatives.

• Analyzed, researched, presented, and implemented new products for the Commercial, Business Banking and Private Client lines of business.

• Take part in recruiting events, such as career fairs, campus tours, presentations, events with student organizations.

• Handled daily financial transactions for commercial and retail customers in the branch and in the drive thru. • Cross-selling and promoting various bank products, such as, checking accounts, saving account, life insurance, commercial accounts, small business and personal loans, and certificates of deposit.