Richard Kilduff Email & Phone Number

Northampton, United Kingdom

In my current role as Design Lead for Barclaycard telephony applications I played a major part in assembling and mentoring an international in house team of designers and developers. A first for Barclaycard, this has enabled the design and development of IVR applications to be delivered without having a dependency on third party development. As lead design I am currently responsible for overseeing Barclaycard IVR and CTI desktop application design and I am team lead for the UK IVR… Show more In my current role as Design Lead for Barclaycard telephony applications I played a major part in assembling and mentoring an international in house team of designers and developers. A first for Barclaycard, this has enabled the design and development of IVR applications to be delivered without having a dependency on third party development. As lead design I am currently responsible for overseeing Barclaycard IVR and CTI desktop application design and I am team lead for the UK IVR application and telephony desktop design team. Major Achievements: Application design lead and integrator, delivering Barclaycards first IVR PIN service application. IVR design lead for Barclaycards Improved Automation project delivering increased functionality and improved customer experience. Show less

Northampton, United Kingdom

Telephony Solutions Architect As subject matter expert for IVR and CTI infrastructure and applications I was responsible for the solution design and end to end technical delivery of IVR and CTI change within Barclaycard. Duties included solution design, advice and guidance during project inception, business requirements analysis, cost estimates, third party and stakeholder management. Major Achievements: Solutions Architect for Barclaycards first IVR PIN service… Show more Telephony Solutions Architect As subject matter expert for IVR and CTI infrastructure and applications I was responsible for the solution design and end to end technical delivery of IVR and CTI change within Barclaycard. Duties included solution design, advice and guidance during project inception, business requirements analysis, cost estimates, third party and stakeholder management. Major Achievements: Solutions Architect for Barclaycards first IVR PIN service application. Responsible for the end to end technical design and delivery of a complex and secure automated PIN service solution. Show less

Northampton, United Kingdom

Responsible for the design and technical delivery of Barclaycards IVR and agent desktop change. Duties included detailed business requirements analysis, production of high level and detailed designs, thirdparty management, production and execution of test plans and subject matter expert for IVR and agent desktop applications. Major Achievements: Responsible for the design and delivery Barclaycards CTI infrastructure, agent telephony desktops components and the integration of… Show more Responsible for the design and technical delivery of Barclaycards IVR and agent desktop change. Duties included detailed business requirements analysis, production of high level and detailed designs, thirdparty management, production and execution of test plans and subject matter expert for IVR and agent desktop applications. Major Achievements: Responsible for the design and delivery Barclaycards CTI infrastructure, agent telephony desktops components and the integration of Barclaycards then legacy Nortel IVR within the strategic Avaya call centre solution for both in live and test environments. Design and delivery of IVR and agent desktop applications into Barclaycards international call centres. Design, test, integration and implementation of Barclaycards debit card payments IVR. Show less

Northampton, United Kingdom

Responsible for system and application design across multiple technologies. Other duties included end to end delivery of proof of concept for emerging technologies. Major Achievements: NT Domain Infrastructure and migration from Novell Netware – Technical lead for the migration of Barclaycards PC and LAN server Novell solution to a Windows NT domain solution. Responsible for the Windows NT infrastructure design and application migration configuration standards. NT… Show more Responsible for system and application design across multiple technologies. Other duties included end to end delivery of proof of concept for emerging technologies. Major Achievements: NT Domain Infrastructure and migration from Novell Netware – Technical lead for the migration of Barclaycards PC and LAN server Novell solution to a Windows NT domain solution. Responsible for the Windows NT infrastructure design and application migration configuration standards. NT Domain/WINS/DNS and DHCP Infrastructure.- Responsible for the design and implementation of NT Domain structure Barclaycard Dial-up remote access implementation for home working. Design and implementation and migration of Barclaycards first VPN solution..Barclaycard Merchant Services Genesys CTI agent desktop. Design and development of Barclaycards first telephony agent desktop application. Show less

Education record

'A' Level; Maths & Mechanics, Physics, Computer Science.

Education record

Activities and Societies: Principle engineer for monorail project. GCSE; Maths, English, Physics, Art, Engineering Drawing, Engineering.