We are an international consulting & executive search firm, focused on helping companies accelerate their growth agenda.

Whether it’s designing a customer experience strategy from scratch, reviewing and improving your current customer experience program, or helping you to look for and implement those marginal gains that make the difference to your customers and your business growth and bottom line, The Customer Experience Coach can help.Companion member of The Institute of Customer Service.

Comotion is a consulting company that helps clients on their journey to being a customer-led organisation. We work with leading businesses to build their strategy, undertake customer and market discovery, support in transformation programme and culture change. Our combined mind-set around commercial and emotion, alongside our in-house frameworks allow us to navigate the difficult terrain that our clients face on their customer-led journey with an aim to deliver transformative results.

What does DMR do?-We identify key metrics where a business is underperforming-We review and research the entire customer life cycle-We measure customer interaction to establish benchmarks-We set deliverable KPIs linked to a programme of improvement-We track performance over time-We deliver a series of improvement recommendations-We offer to implement action plans to deliver results

Delivering improvement through insight & analysis. I advocate a systemic approach to people engagement so companies see the benefits it brings.At Custerian, we improve business performance by removing unproductive cost, whilst driving experience in.Custerian - repurpose for profit.

HARNESS YOUR DATA. TRANSFORM YOUR BUSINESSAs Customer Experience Architect for Little Blue I enable businesses to design, refine and improve their customer experience using data, insight and a practical hands on approach. Customer Experience is THE competitive advantage that every business needs to master, to ensure they stay in front and stay in business.By analysing, designing, building and implementing cloud based business tools, Little Blue delivers:-Customer… Show more HARNESS YOUR DATA. TRANSFORM YOUR BUSINESSAs Customer Experience Architect for Little Blue I enable businesses to design, refine and improve their customer experience using data, insight and a practical hands on approach. Customer Experience is THE competitive advantage that every business needs to master, to ensure they stay in front and stay in business.By analysing, designing, building and implementing cloud based business tools, Little Blue delivers:-Customer Relationship Management (CRM)-Sales Force Automation (SFA)-Customer Experience Management (CXM)-Voice of the Customer (VOC)-Service Management Solutions (ITSM)-Contact Centre Solutions-Bespoke business systems specifically tailored to your requirements.All these tools have the ability to transform how your business operates and greatly accelerate the value you extract from your data.-Close more deals and convert more customers-Maximise the value of every customer-Increase loyalty and reduce customer churn-Improve your customer experience and your competitive advantage-Create customers who are passionate advocates-Manage your team more effectivelyWe identify the most insightful and effective way to deploy these solutions for YOUR business, and we’ll configure, tailor and integrate the solution. Certainly not a "one size fits all" approach.Work with Little Blue and myself and we'll manage and facilitate the whole process, from business needs definition, through solution design and build through to implementation, with on-going programme management and support to refine and deliver continuous service improvement as required.We’ve successfully delivered many programmes deploying solutions utilising a specific group of industry leading software products, including Force.com, Salesforce, SandSIV and Zoho. Show less

Supporting the Fleet segment and Fleet Commercial Leaders to achieve growth through specific commercial and customer focussed initiatives including creation and support of productivity metrics and reporting, driving CRM usage and adoption with commercial teams, support and rollout of new IT tools (Varicent and Oracle's OBIEE), capacity modelling and planning for commercial teams. Operational Risk Champion for Commercial and Marketing function across GE Capital UK - managing adhoc risk… Show more Supporting the Fleet segment and Fleet Commercial Leaders to achieve growth through specific commercial and customer focussed initiatives including creation and support of productivity metrics and reporting, driving CRM usage and adoption with commercial teams, support and rollout of new IT tools (Varicent and Oracle's OBIEE), capacity modelling and planning for commercial teams. Operational Risk Champion for Commercial and Marketing function across GE Capital UK - managing adhoc risk events to closure, reporting to the Risk Committee and risk management reporting, advising on operational control development and implementation.TCF steering committe member to advise and support on TCF policy roll out across the Commercial function. Show less

Worked with organisations across industries to measure and improve customer satisfaction and loyalty, the customer experience, employee engagement and competitor benchmarking. Experienced at delivering, and communicating analysis and insight to board and senior level and engaging people for action. Managing one off and continuous measurement projects for clients, training and facilitating groups in topics related to measuring and improving the customer experience. Clients included The… Show more Worked with organisations across industries to measure and improve customer satisfaction and loyalty, the customer experience, employee engagement and competitor benchmarking. Experienced at delivering, and communicating analysis and insight to board and senior level and engaging people for action. Managing one off and continuous measurement projects for clients, training and facilitating groups in topics related to measuring and improving the customer experience. Clients included The Co-operative Group, Principality Building Society, Volkswagen Group, Xerox, Merchant Investors, Nemo Personal Finance, Lombard Asset Finance Show less