Robert Whitlow Email & Phone Number

Buford, Georgia, United States

In my role as the Operations Manager, I oversee the facility's inbound and outbound operations, ensuring that all daily activities align with our strategic business objectives. I provide guidance and development opportunities to supervisors and team leads, prioritizing and allocating tasks to maximize resource efficiency and meet performance targets. Key responsibilities include managing labor allocation, performance evaluation, training, and development, while ensuring strict adherence to safety and quality standards. I collaborate closely with Human Resources on recruitment, evaluations, and talent management initiatives and work across organizational levels to foster alignment with broader business goals. By identifying and resolving spatial, systemic, and process-related challenges, I help drive consistent operational progress. I also engage with customers and vendors to address inquiries or resolve issues as needed. Additionally, I track and report on departmental KPIs, offering regular updates to business leaders, and prepare production reports, project updates, and strategic presentations.

Buford, Georgia, United States

In my role, I lead, train, and develop an hourly shipping team to efficiently and accurately process daily customer orders. I establish performance standards, ensure adherence to distribution SOPs, and quickly resolve time-sensitive shipping challenges. I manage staffing, provide training, and motivate employees to maintain a positive, team-oriented culture, addressing any workplace conflicts or escalating them as necessary. I optimize the use of labor and materials to meet delivery goals and ensure shipping accuracy. Additionally, I drive continuous improvement by recommending process enhancements. I work closely with management and HR on hiring, discipline, and performance evaluations, while enforcing company policies and supporting employee development. Maintaining a safe, clean work environment in line with OSHA standards and completing annual performance reviews for team members are also key aspects of my role.

Kennesaw, Georgia, United States

In my most recent job role, I managed departmental goals and budget, collaborating with sales, operations, and customers to evaluate, plan, and execute projects. Along with this, I addressed customer, project, and employee issues, ensuring compliance with operations, third-party vendor management systems, risk compliance, and government regulations. I also cooperated cross-functionally to ensure smooth business operations, bolster morale, uphold organizational values, and achieve company goals, while leading recruitment process, train new hires, and guide team's performance and development.Key Accomplishments:• Oversaw operational efficiency and productivity of four nationwide electrical service divisions, ensuring seamless day-to-day functioning.• Developed and optimized work processes and procedures, while tracking KPIs, efficiency metrics, and performance markers for continual improvement.• Delivered outstanding customer service to both customers and team members, surpassing expectations.• Administered four departments generating 55% of total revenue, cut annual budget by 20% through vendor negotiations, improved data accuracy by 25% via employee training, and reduced engineering report times by 25% with new scheduling methods.

Atlanta, Ga

As a Service Manager, I led team comprising two managers (Inventory and Stockroom), two Assistant Managers, 14 Supervisors, and over 120 associates, while acting as key intermediary between Operations Manager and stockroom. Moreover, I addressed customer service issues, served on DC Safety and Security Committees supervising audits, and relationships with external vendors. I recruited, onboarded, and organized staff schedules to certify seamless fulfillment of daily operational demands, improving workforce productivity and efficiency.Key Accomplishments:• Orchestrated operations at 13.5M dollar, 280k SQFT distribution center, servicing 200 corporate and independent stores in four states, heading onboarding for over 20 new locations and driving numerous efficiency-improving initiatives.• Directed integration of cutting-edge warehouse technologies, managed e-commerce solutions boosting outbound UPS shipping from 50-75 to 400-500 packages daily, and transformed distribution center into NAPA online B2C fulfillment hub. Familiar with AS400, JDEdwards, Manhattan, Dematic, and SAP.• Fostered culture of productivity, belonging, and concern, while revitalizing Atlanta DC to Triple Crown levels in Profit, Sales, and Inventory turnover through effective communication of company goals and vision.• Navigated Atlanta DC through COVID-19 shutdowns, supply chain challenges, staffing shortages, and protocols.• Utilized data analysis to inform strategic plans and establish P&L for profit improvement, revenue retention, and optimization across all distribution channels.• Achieved 40% annual reduction in returns and damages, enhancing major KPI metrics, including 98% inventory accuracy, over 10% decrease in NCI, and overall LPH improvement.

Jacksonville, Florida Area

In this job role, I administered daily operations and service standards of DC Stockroom, ensuring adherence to production, quality, and customer service benchmarks, while contacting customers to confirm services meet service contract requirements, improve service methods, and meet productivity targets to ensure customer retention. I maintained adherence to company standards and contractual obligations in custodial operations dealing labor and expenses within specified budget. Additionally, I established ongoing dialogue with Operations Manager concerning business matters, plans, and activities, as well as I supervised leadership of two Assistant Managers, guided eight Team Leads, and led team of more than 80 associates.Key Accomplishments:• Developed comprehensive Standard Operating Procedures (SOPs) for equipment and distribution operations.• Drove accurate and timely maintenance of payroll records and expenses related to warehouse operations.• Steered operations spanning two distribution locations totaling over 300k sq. ft. with inventory exceeding 11M, supporting 92 locations in Northeast Florida and Southeast Georgia.• Managed stockroom security and system enhancements, while steering Safety and Security committees and conducting internal and external audits.• Orchestrated vendor relations, personally spearheading new implementations, and supporting service enhancement initiatives, encompassing new WMS, voice-directed picking systems, real-time staff verification, and cutting-edge conveyor systems for warehouse operations.

Jacksonville, Florida Area

At EverBank, I served as liaison between customers and internal teams, ensuring effective problem resolution and facilitating cross-functional LEAN business and process improvement initiatives. Furthermore, I conducted procurement of Mail Operations supplies, postage, and company post office boxes, ensuring compliance with all local, federal, and state regulations.Key Accomplishments:• Created and implemented Standard Operating Procedures (SOPs) for equipment and distribution operations.• Collaborated with departmental representatives to identify and meet specific needs, overseeing Mail Operations staff and third-party service vendors.• Liaised with USPS, FedEx, UPS, and other couriers to organize mail distribution and express deliveries across all EverBank sites and departments.• Streamlined inter-departmental folding, insertion, and postage for checks, letters, and correspondence across business units within set timelines.

Jacksonville, Florida Area

Responsible for seven individual routes and related personnel. Handled customer relations for 28 of the top 40 accounts in the Jacksonville branch for a territory spanned from Gainesville to Waycross. Instrumental in logistics planning of route consolidation and new business placement and acquisition. Oversaw garment department including ordering, fitting and distribution to accounts. In charge of ordering, stocking, inventorying, and distributing of non-linen supplies (e.g. bathroom supplies, soap, gloves, etc.).

Jacksonville, Florida Area

Oversaw 50 to 170 employees and eight part time supervisors. Charged with the processing of 250,000 to 400,000 packages a shift. Operated both inbound and outbound sides of the operation. Responsible for performance reviews quarterly on hourly employees as well as peers and supervisors who were direct reports to me. Worked closely with other departments (Plant Engineering, Sales and Business Development, Industrial Engineering) to improve processes and inside/outside customer relationships. In charge of training new hourly employees on both OSHA regulated and corporate safety policy, service, and production standards. Developed and trained new supervisors to attain maximum performance standards. Worked with union employees and used progressive discipline to achieve maximum results. Recognized for long hours, commitment to customers, attention to detail, professionalism, and follow-up. Chairman of annual United Way Campaign and recognized for beating yearly goals.