Raja Kumar Jha

Raja Kumar Jha Email and Phone Number

MSSQL || Power BI || Excel || Statistics || Python || Business Analysis || Data Analysis @ Porteck Corporation
jericho, new york, united states
Raja Kumar Jha's Location
New Delhi, Delhi, India, India
About Raja Kumar Jha

As an aspiring Business and Data Analyst with a passion for data and emerging technologies, I bring a unique blend of technical acumen and customer-centric experience. With a solid foundation in SQL, Excel, Power BI, and statistical analysis, I am poised to leverage my skills in driving data-driven insights for business growth.Having honed my analytical skills through hands-on projects in the Business Analysis domain, I am well-versed in transforming complex data sets into actionable strategies. My proficiency in Python adds a programming dimension to my analytical toolkit.Drawing from four years of experience in International BPO and Customer Service within prominent MNCs, I understand the pulse of customer needs and how data can be harnessed to enhance business outcomes. This background, coupled with my passion for analytics, positions me as a versatile professional ready to navigate the intersection of technology and business strategy.Eager to contribute my analytical prowess to dynamic projects, I'm on the lookout for opportunities where I can weave together my technical expertise and customer-centric experience. Let's connect and explore how I can be a valuable asset in driving data-driven innovation and strategic growth.#Phone: 8207-310-510#Email: raj621rvs@gmail.com

Raja Kumar Jha's Current Company Details
Porteck Corporation

Porteck Corporation

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MSSQL || Power BI || Excel || Statistics || Python || Business Analysis || Data Analysis
jericho, new york, united states
Website:
porteck.com
Employees:
324
Raja Kumar Jha Work Experience Details
  • Porteck Corporation
    Senior Customer Service Representative
    Porteck Corporation Feb 2023 - Present
    Noida, Uttar Pradesh, India
    Working as a Sr. Customer Service Representative for the US healthcare RCM department I handle the queries of the US Customers related to Appointments, Billing and Healthcare-related information.Handle customer inquiries about healthcare services, insurance claims, billing, and coverage issues.1. Resolving customer complaints and escalating complex issues to relevant departments.2. Providing information on policies, procedures, and guidelines as per healthcare regulations.3. Accurately document customer interactions and case resolutions in the CRM or healthcare management systems.4. Maintaining records of calls and follow-ups for auditing and reporting purposes.5. Assisting in updating customer account information, including insurance policy details.6. Identifying areas for improvement in customer service processes and workflow.
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  • Spinny
    Chat Support Executive
    Spinny Dec 2021 - Dec 2022
    Gurugram, Haryana, India
    Working as a Chat Support Executive in the Sales and Supply department achieved 5% of L2C ratio in the company's sales and Supply department.Coordinated communications between multiple Customers on blank leads.Sale & PurchaseData updation (cars and specs) on Spinny AppPayment & Booking UpdateInspection Update
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  • Accenture
    Senior Customer Service Representative
    Accenture Jul 2021 - Dec 2021
    Gurugram, Haryana, India
    Working as Sr. CSR I increased customer Add on by 40% within six months of CSE with the operations team.Troubleshooting in Verizon App:Account & Billing related issuesPurchase & Return related issueInternet-related issueZendesk Ticket creation, updation and resolutionAchieved a 5% growth in our customer base by finding opportunities with existing customers.
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  • Concentrix
    Process Associate-Email Advisor
    Concentrix May 2019 - Oct 2020
    Gurugram, Haryana, India
    Working as a Process Associate for Amazon I boosted resolved rate by 30% in the Amazon M@.Maintained an 80% Seller satisfaction rating working closely with Seller Support teams.Resolving queries of Sellers/Users in Amazon Seller Applications like Account and billing, Incorrect Information on Detail Page, Application Errors and Issues, Product ListingResolving priority ticket on the Tico Diagnostic Tool
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Raja Kumar Jha Education Details

Frequently Asked Questions about Raja Kumar Jha

What company does Raja Kumar Jha work for?

Raja Kumar Jha works for Porteck Corporation

What is Raja Kumar Jha's role at the current company?

Raja Kumar Jha's current role is MSSQL || Power BI || Excel || Statistics || Python || Business Analysis || Data Analysis.

What schools did Raja Kumar Jha attend?

Raja Kumar Jha attended Lalit Narayan Mithila University (Lnmu), Darbhanga, Ram Krishna College.

Who are Raja Kumar Jha's colleagues?

Raja Kumar Jha's colleagues are Ankit Mishra, Megha Jain, Pankaj Choudhary, Daljeet Singh, Nishant Verma, Sadaf Khan, Vidhu Vidhus.

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