Ramakrishna Aleti Email & Phone Number

* 11 years of experience in Site Reliability Engineering(SRE) and DevOps, ITIL (Product , Incident , Problem, Change, Release, and ITSCM Management), AWS, Private Cloud, Terraforms, GitOps, Hyper Resilience, Chaos engineering,, Monitoring tools, Research and Development (R&D).* Led and implemented the SRE project called ART (Automated Reliability Engineering Testing) platform with the help of Chaos Engineering to ensure high availability, scalability, and reliability of business-critical services and applications of NPCI with exceeding the SLOs and SLAs.* Driven as a BCP (Business continuity planning) manager to prevent and recover all National Payments Corporation of India (NPCI)'s applications and systems from potential threats such as critical incidents, natural disasters, or cyber-attacks.* Led Incident management, responding promptly to service disruptions, conducting root cause analyses (RCAs), & implementing preventive measures to minimize the impact of incidents on system reliability.* Accomplished Change, Incident Manager with automation with ten years of extensive experience in developing and executing change management strategies, integrating incident management processes, and driving organizational resilience.* Developed and maintained Automation scripts, tooling, and Monitoring solutions to streamlineoperations, reduce manual intervention, and proactively identify and resolve potential issues beforethey impact production services.* Leveraged Infrastructure as Code (IaC) principles and tools such as Terraform, Ansible, and BMC toautomate infrastructure provisioning, configuration management, and deployment processes, improving consistency, reproducibility, and scalability.* Develop and maintain CI/CD pipelines using Jenkins, GitHub, Automated scripts (Python & Bash) to test and deployment of ongoing releases and managed the release engineering process.* Proficient in provisioning, configuring, and managing AWS cloud infrastructure resources includingEC2 instances, S3 buckets, VPCs, IAM roles, and security groups.* Implemented vigorous Monitoring and Alerting solutions using tools like Prometheus, Grafana, and BMC to monitor system health, detect anomalies, and trigger proactive response actions to maintain service reliability and up-time.* Collaborated closely with Build (development), Run (operations), and Business teams to align priorities, drive service improvements, and implement reliability-focused initiatives, fostering a culture of shared responsibility for service reliability.