Raj Kumar Sharma ® Email & Phone Number

Amroha, Uttar Pradesh, India

Fleet Operation, Maintenance - Leading Student, Doctor, Emergency & Employee transport management of Venkateshwara group, managing daily transport activities, operations team, inventory control processes and a fleet of outsource passenger vehicles, ambulances,student & employee buses with private registration vehicle fleet of top officials along with schedule maintenance including newly added electric sedan cars to ensuring grade one transportation services for organization’s educational, employee & corporate wings. Catering international medical doctors with specialized ops. Also assistance to doctors, assessing needs and maintaining current knowledge of university’s guest preferences, established and optimized schedules, maintenance task completion supervision.Vendor Management, Project Management– Leading specialized search operation, analysis, categorization of transport suppliers/vendors including vendor payments with serviceissues & penalties. Managing coordination & cooperation to government bodies to manage government programs related to medical & educational programs with excellent communication, organizational and project management skills.Learning & Development and Team Management – Leading & creating and executed SOP for all wings of the organization’s transport department including on job employee such as chaffers & transport vendor with execution of orientation process for transport booking.  Monitoring employee performance and development, policy & processes, team productivity, coaching team and chauffeur, teamtraining, chauffeurs hiring (emergency & administrative both), managing team and shift supervisor on daily basis.Complaints & Issues – Timely review of student’s, staff’s & guest’s feedback and taking action.Reports & Data Management – Supporting Chairman & CEO by providing required reports transport use data to assist CEO in decision making activity.

Noida, Uttar Pradesh, India

Fleet Operation, Maintenance - Have leaded ETS management of Aristocrat Technologies Pvt. Ltd, managed daily adhoc bookings, shuttle service & movement chartactivities, operations team, inventory control processes including fleet of electric cars to ensuring grade one transportation services fororganization’s corporate, domestic and international employees. Also assistance to employee assessed needs and maintained current knowledge of consumer preferences, established and optimizedschedules, maintenance task completion.Vendor Management, Project Management– Leaded search operation, analysis, categorization of ETS transport suppliers / vendors including vendor payments with service issues& penalties. Managed transport management & operation of organization’s corporate parties with excellent coordination, organizational and projectmanagement skills.Learning & Development and Team Management – Managed SOP training seasons for all on job employee and new joining employee including chauffeurs & vendor partners (Singlevehicle owners & Transporters both) including execution of orientation program. Also arranged training seasons by human resourcedepartment for dedicated profiles like operation team, allocation team and on site billing executives.Complaints & Issues – Managed timely review of staff’s feedback and taking action, responding to staff’s concerns with friendly and knowledgeable manner,resolution of complaints / issues of staff, driving staff & transport operations staff.Reports & Data Management – Supported facility head by providing required reports such as MIS report, vendor performance reports, feedback / appreciations /issues / conflicts report.Event Performed – Managed each corporate party of organization.

Ghaziabad, Uttar Pradesh, India

Fleet Operation, Maintenance -• Leading luxury transport management wing, managing daily movement chart activities, operations team, inventory control processes and a fleet of 30 sedan and luxury vehicle fleet with schedule maintenance including newly added electric cars to ensuring grade one transportation services for organization’s corporate, domestic and international guests / clients. • Also assistance to customers, assessing needs and maintaining current knowledge of consumer preferences, established and optimized schedules, maintenance task completion. Vendor Management– • Leading search operation, analysis, categorization of transport suppliers/vendors including vendor payments with service issues & penalties. Learning & Development and Team Management – • Leading & have created and executed SOP training seasons for all on job employee and new joining employee including drivers / chaffers & vendor partners (Single vehicle owners & Transporters both) including execution of orientation program for new joining employee and interns. Also arranged training seasons by human resource executive for dedicated profiles like tale callers, operation team, allocation team and airport representative team.• Monitoring employee performance and development, policy & processes, team productivity, coaching team and chauffeur, team training, chauffeurs hiring, managing team and shift supervisor on daily basis. Complaints & Issues – • Timely review of client’s feedback and taking action, responding to customer concerns with friendly and knowledgeable manner, resolution of complaints / issues of guests - driving staff & operations staff. Reports & Data Management – • Supporting Managing Director / Proprietor by providing required reports such as MIS report, vendor performance reports, feedback / appreciations / issues / conflicts report. Trying to keep complete data of company to assist Managing Director in data generation activity.

New Delhi Area, India

Vendor Management & Fleet Operation – • Managed Transport vendor search, analysis & management with collaboration of more than 3000 out sourced vehicles for organization in Delhi & NCR region including a fleet of 15 Luxury vehicles like BMW, Mercedes, Audi, Volvo and 10 Electric vehicles with optimizing schedules, vehicle document check & verification exercise for smooth and safe transport operation to ensure a top grade transportation services for our guests / customers from almost every country of this world. • Additionally supervised movement chart activities of buses and small vehicles, inventory control processes of vehicles, analysis of shift movement operations of ETS (Employee Transport System). Team Management – • Monitored employee performance and development, policy & processes, productivity, team and Chauffeur training, chauffer / driver hiring for human resource department. • Also managed shift changing procedures of team and shift supervisor on daily basis. Complaints & Issues – • Resolution of complaints / issues, timely review of client’s feedback, presented better experiences to repeat Business / clients. • Responded to customer concerns with friendly and knowledgeable manner.• Assisted customers by assessing needs and maintaining current knowledge of consumer preferences.Reports & Data Management – • Supported management by submitting with all required reports to senior management and given Input for MIS preparation. • Tried to keep complete data of department for assisting the concern in data generation activity.

Gurugram, Haryana, India

Fleet Operation, Maintenance & Vendor Management– • Managed Transport vendor search, analysis & management with collaboration of inbound tourism transporters for organization in North India region including a company owned fleet of 18 Innova Crysta & 5 Luxury vehicles like BMW, Mercedes, Audi with optimizing schedules, vehicle document check & verification exercise for smooth and safe transport operation to ensure a top grade transportation services for our guests / customers / business agents from almost every country of this world. • Additionally supervised movement chart activities of buses and small vehicles, inventory control processes of vehicles, analysis of shift movement operations of transport duty officers, airport duty officers & representative duty officers. Team Management – • Assisted General Manager Quality Department by monitoring employee performance and development, policy & processes, productivity, team and Chauffeur training with in the biggest manpower department of organization. • Handled chauffer / driver hiring on behalf of human resource department. Complaints & Issues – • Assisted General Manager Operations in resolution of complaints / issues, timely review of client’s feedback, presented better experiences to repeat Business / clients. • Responded to customer concerns with friendly and knowledgeable manner as instructed by General Manager Operations.• Assisted customers by assessing needs and maintaining current knowledge of consumer preferences.Reports & Data Management – • Supported General Manager Operations by submitting with all required reports and given Input for MIS preparation. • Tried to keep complete related data for assisting the concern in data generation activity.

New Delhi Area, India

Fleet Operation, Maintenance & Vendor Management–• Performed on allocation of transport on movement chart (arrivals, departures, local, outstation etc), assisted team supervisor in managing inventory control processes of vehicles, assisted team supervisor in shift movement operations, assisted team to provide customer preferences, assisted team supervisor in vehicle document check & verification exercise, assisted team supervisor in maintenance task supervision. • Assisted Team Leader in transport vendor management tasks.Complaints & Issues –• Assisted team supervisor in presenting resolution of complaints. Event Performed – • Dec, 2012 - Health India Congress, New Delhi

New Delhi, Delhi, India

Airport Concierge Operations – • Performed as Customer Service Representative of company at Delhi Airports (International & Domestic). • Coordinated with concern hotels and transport vendors directly to uphold organization’s commitment to excellence in service and presentation.Transport Coordinator – • Performed as Conference Coordinator for transport service. Having experience of long working hours being single point of contact in conferences. Transport Duty Officer – • Multiple times performed as Transport Duty In-charge (CSE & transport Team) in absence of Team Leader.Transport Vendor Management – • Assisted Team Leader in transport vendor management, fleet update exercise, document check tasks. Driver Hiring, Training & Development –• Assisted transport department in driver hiring & training activities.

Agra, Uttar Pradesh, India

• Handled travel desk counter of hotel.• Assisted AFOM in transport vendor management tasks.• Performed as Reservation Executive in absence of front office staff.

Tourist Facilitator Certificate, Tourist Facilitation, First

Bachelor'S Degree, Computer Science