Raj Kumar Sharma ® Email & Phone Number

Amroha, Uttar Pradesh, India

Fleet Operation, Maintenance - Leading Student, Doctor, Emergency & Employee transport management of Venkateshwara group, managing daily transport activities, operations team, inventory control processes and a fleet of outsource passenger vehicles, ambulances,student & employee buses with private registration vehicle fleet of top officials along with.

Noida, Uttar Pradesh, India

Fleet Operation, Maintenance - Have leaded ETS management of Aristocrat Technologies Pvt. Ltd, managed daily adhoc bookings, shuttle service & movement chartactivities, operations team, inventory control processes including fleet of electric cars to ensuring grade one transportation services fororganization’s corporate, domestic and international.

Ghaziabad, Uttar Pradesh, India

• Fleet Operation, Maintenance -
• Leading luxury transport management wing, managing daily movement chart activities, operations team, inventory control processes and a fleet of 30 sedan and luxury vehicle fleet with schedule maintenance including.
• Also assistance to customers, assessing needs and maintaining current knowledge of consumer preferences, established and optimized schedules, maintenance task completion. Vendor Management–
• Leading search operation, analysis, categorization of transport suppliers/vendors including vendor payments with service issues & penalties. Learning & Development and Team Management –
• Leading & have created and executed SOP training seasons for all on job employee and new joining employee including drivers / chaffers & vendor partners (Single vehicle owners & Transporters both) including execution.
• Monitoring employee performance and development, policy & processes, team productivity, coaching team and chauffeur, team training, chauffeurs hiring, managing team and shift supervisor on daily basis. Complaints &.

New Delhi Area, India

• Vendor Management & Fleet Operation –
• Managed Transport vendor search, analysis & management with collaboration of more than 3000 out sourced vehicles for organization in Delhi & NCR region including a fleet of 15 Luxury vehicles like BMW, Mercedes, Audi.
• Additionally supervised movement chart activities of buses and small vehicles, inventory control processes of vehicles, analysis of shift movement operations of ETS (Employee Transport System). Team Management –
• Monitored employee performance and development, policy & processes, productivity, team and Chauffeur training, chauffer / driver hiring for human resource department.
• Also managed shift changing procedures of team and shift supervisor on daily basis. Complaints & Issues –
• Resolution of complaints / issues, timely review of client’s feedback, presented better experiences to repeat Business / clients.

Gurugram, Haryana, India

• Fleet Operation, Maintenance & Vendor Management–
• Managed Transport vendor search, analysis & management with collaboration of inbound tourism transporters for organization in North India region including a company owned fleet of 18 Innova Crysta & 5 Luxury vehicles.
• Additionally supervised movement chart activities of buses and small vehicles, inventory control processes of vehicles, analysis of shift movement operations of transport duty officers, airport duty officers &.
• Assisted General Manager Quality Department by monitoring employee performance and development, policy & processes, productivity, team and Chauffeur training with in the biggest manpower department of organization.
• Handled chauffer / driver hiring on behalf of human resource department. Complaints & Issues –
• Assisted General Manager Operations in resolution of complaints / issues, timely review of client’s feedback, presented better experiences to repeat Business / clients.

New Delhi Area, India

• Fleet Operation, Maintenance & Vendor Management–
• Performed on allocation of transport on movement chart (arrivals, departures, local, outstation etc), assisted team supervisor in managing inventory control processes of vehicles, assisted team supervisor in shift.
• Assisted Team Leader in transport vendor management tasks.Complaints & Issues –
• Assisted team supervisor in presenting resolution of complaints. Event Performed –
• Dec, 2012 - Health India Congress, New Delhi

New Delhi, Delhi, India

• Airport Concierge Operations –
• Performed as Customer Service Representative of company at Delhi Airports (International & Domestic).
• Coordinated with concern hotels and transport vendors directly to uphold organization’s commitment to excellence in service and presentation.Transport Coordinator –
• Performed as Conference Coordinator for transport service. Having experience of long working hours being single point of contact in conferences. Transport Duty Officer –
• Multiple times performed as Transport Duty In-charge (CSE & transport Team) in absence of Team Leader.Transport Vendor Management –
• Assisted Team Leader in transport vendor management, fleet update exercise, document check tasks. Driver Hiring, Training & Development –

Agra, Uttar Pradesh, India

• Handled travel desk counter of hotel.
• Assisted AFOM in transport vendor management tasks.
• Performed as Reservation Executive in absence of front office staff.

Tourist Facilitator Certificate, Tourist Facilitation, First

Bachelor'S Degree, Computer Science