Robert B. Email & Phone Number

Houston, Texas Area

I am tasked with efficiently managing day-to-day information technology, developing technology budgets, maintaining client relationships and spearheading strategic information technology planning. In addition, coordinate with the System Support Technicians to resolve break/fix issues at their clients as needed. • Management of all day to day on-site client support teams• Defining and communicating roles and responsibilities for team members functional and technical • Meet service levels as mutually-agreed to with the client• Provide escalation point for Clients for any service related issues

Houston, Texas Area

Managed and led 6 various teams that was part of the Managed Security Services (MSS). Chaired the Security Operations Centre & Incident Response (SOC/IR), Threat Vulnerability Management (TVM), eDiscovery and Forensics within the Risk and Governance board. Ensured network integrity and security. Created reporting and audit guidelines as well as ensured checks were in place to adequality identify deficiencies.• Training & Development: Developed SOC Analyst training and certification program.• Investigations: Responsible for all investigations related to IT, data collection and forensic efforts.• Communications: Communicated effectively with upper management and Board of Directors via written & oral correspondence.• Mentoring: Provided mentorship across all managed service lines.

Houston, Texas Area

Provided evaluation and recommendations for MSS service line procedural changes. Managed multiple technical disciplines. Assisted in project management and oversaw communications, inquiries and timelines. Ensured Service Level Agreements were upheld. Managed SOC/IR team providing direction and subject matter expertise. Reviewed proposed recommendations for MSSP issues. Conducted spot reviews periodically. Senior member of the CSIRT team and internal IT focus group. Monitored real time security footage. Setup and managed company honeypot.• Remote Collaboration: Worked and managed remotely with multiple location across multiple countries on MSS Service lines.• Budget Planning: Collaborated with MSS service owners and teams to plan budget.• Policies & Procedures: Set standard for service levels ensuring alignment with corporate and strategic policies.• Risk Management: Attended and collaborated with the risk management team to ensure identified risks were addressed and escalated to the Risk board accordingly.

Houston, Texas Area

Planned and directed project milestones. Negotiated lease and purchase agreements as necessary. Monitored and investigated system breaches. Drafted technical requirements documents into process and workflows. Also, conducted firewall rule analysis and managed firewall, auditing and compliance. Provided Infrastructure Security Administration, Penetration and Vulnerability testing. Utilized forensic analysis through software such as CAINE and REMnux.• Compliance: Conducted compliance audits which encompassed FISMA & FIPS, TAC, HIPAA, GLBA regulations• Risk Assessment: Conducted Information Security Risks Assessments quarterly and IT Security Audit Response and Remediation annually.• Process Development: Developed Forensic Imaging and Analysis procedures, Employee security training guidelines• Program development: Developed security testing methodologies.

Houston, Texas Area

Evaluated risk mitigation strategies and negotiated security weaknesses. Aligned recommendations and goals with corporate business objectives. Oversaw the hard drive encryption project from planning to closing and including maintenance. Served as liaison between SMEs and clients. Provided criteria, policies and procedures for vendor machine access. Conducted risk assessments to ensure compliance with regulatory requirements.• Risk Assessment: Conducted risk assessments to ensure regulatory compliance for various enterprise clients. • Client Service: Performed Network Maturity Assessments. Conducted IDS Evasion assessments, vulnerability assessments and penetration tests. Conducted emergency forensic investigation to identify possible security breach.• Project Management: Oversaw all security proposals, directed all security related projects and personnel/ resources.• Cross Team Collaboration: Worked closely with the sales, marketing, business planning to ensure alignment with corporate tactical strategies and goals.

Houston, Texas Area

Performed penetration testing reviews to uncover weaknesses in the network and delivered findings to management accompanied by recommended resolutions. Customized penetration testing techniques. Reviewed and created custom Nessus NASL script’s in an attempt to reduce false positives.• Risk Analysis: Conducted risk analysis for medical organizations and developed service offering to assist with HIPAA compliance. Performed vulnerability testing using Nessus, ISS Nikto and Retina.• Technology Support: Configured local systems to use T1 point-to-point network at multiple branch locations. Designed & assisted clients in implementing network security, enterprise management, PKI & network security.• Systems Security: Created and implemented security protocols. Installed and administered access controls for internal and external servers.• Business Development: Oversaw activities on the progression for the development of additional service offerings.