Robin Edelmann Email and Phone Number
Robin Edelmann work email
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Robin Edelmann personal email
Robin Edelmann is a Questing for problems to solve, as a problem-solving TA at Microsoft. They possess expertise in non profits, public speaking, public relations, social media, customer service and 14 more skills. Colleagues describe them as "I have had the pleasure of working closely with Robin, and I am continually impressed by their attentive perspective on every action they and their team take. Robin's critical mindset consistently drives our projects in a better direction, preventing issues before they arise. One of the most valuable aspects of working with Robin is their unwavering commitment to inclusivity. They truly embody the motto "No one left behind," ensuring that every team member is brought along… Show more" and "I have been a Global Support Delivery Manager and program stakeholder for two of the three Microsoft CSS teams Robin has been a part of, and I believe her deep program knowledge and strengths would be an immense asset. I have come to find her to be an exceptionally reliable resource for executive escalations that reached my desk to both resolve the stuck support issues and provide a level of quality support that smooths over partner frustrations and leaves a great impression of our… Show more"
Microsoft
View- Website:
- microsoft.com
- Employees:
- 189892
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Sr Partner Technical AdvisorMicrosoft Sep 2022 - Present- Measured and reporting on customer experience, product utilization,consumed content, and realization of value drivers to key stakeholders at a global level- Analyzed support work to proactively mitigate risk throughout supportteams to ensure a streamlined program support process to support thegrowth of our partners- Served as a trusted advisor for in-depth technical and subject matterexpertise related to the SaaS and OnPremises reseller program,guiding teams and customers towards mutual success- Leveraged deep technical knowledge to resolve complex issuesglobally, ensuring consistent and effective service delivery aligned withcustomer needs and satisfaction metrics.- Functioned as a trusted advisor on support delivery, driving initiativesto optimize customer success and operational efficiency.
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Partner Technical AdvisorMicrosoft May 2022 - Sep 2022Charlotte, North Carolina, United States- Supported technical readiness and process adherence for frontlineengineers, ensuring they were well-prepared to deliver consistentsupport experiences.- Provided actionable feedback to support and product teams,contributing to ongoing improvements in service delivery and productfeatures.- Offered technical expertise and guidance within the SaaS andOnPremises reseller program, assisting teams and customers withtroubleshooting and basic technical inquiries.- Assisted in skills-gap analysis and participated in technical mentorshipprograms, helping to onboard new team members and enhance teamcapabilities.- Contributed to issue resolution and service delivery efforts,collaborating with global teams to address customer concerns andimprove service outcomes.
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Support Engineer - Partner ProgramsMicrosoft May 2021 - May 2022Charlotte, North Carolina, United States
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Microsoft Global Alliance Support ManagerMicrosoft Jan 2017 - May 2021Remote• Microsoft Partner Network and Cloud Solution Provider subject matter expert• Delivered program presentations, demonstrations, and reference materials for enablement• Owned communications between customer and internal resolution teams to resolve blockers• Drove urgency across teams as a team player between internal and external Microsoft teams• Maintained holistic view of memberships and programs to give objective assessments• Shared aggregated practical knowledge throughout multiple CSS teams
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Tele-Partner Account SpecialistMicrosoft Sep 2013 - Dec 2016Valencia Ca• Dedicated Microsoft Partner Network subject matter expert • Collaborate with multiple teams for membership retention, upgrades, and benefit utilization• Act as strong team member to share knowledge to increase success across team • Regularly exceeded Key Performance Indicators and targets set
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Microsoft Partner Network CssArvato Bertelsmann North America Oct 2012 - Sep 2015Greater Los Angeles Area• Managed high volume of inbound call and email customer support • Regularly maintain knowledge of a changing program and benefits architecture• Maintained follow up and escalation processes for customer satisfaction and resolution of issues• Regularly exceeded Key Performance Indicators and targets set -
Co-FounderChicago Bruise Brothers Sep 2011 - Oct 2012Greater Chicago AreaAmbitiously formed the first Chicago based men’s roller derby league with a higher then expected member of nearly 30.Established relationship foundations with historically unwelcoming women’s leagues with interpersonal skills, diplomacy, and persistence.Managed and directed new member intake possessing to include the data entry of each members personal and league information, charter membership and maintain the resulting database.
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Temporary Office AssistantBanner Personnel 2011 - 2012• Adapted to each office assignment needs and regulations through quick learning• Analyzed and managed inbound file work for storage and outbound deployment -
RefereeWindy City Rollers 2009 - 2011 -
Laboratory TechnicianWang Engineering 2006 - 2011Lombard, Il• Owned communications between clients or field engineers to coordinating, execute and deliver testing• Reviewed tests for standardized compliances and gave recommendations to address failure materials• Developed and maintained project level and laboratory calibration workloads through Excel• Managed chain of custody and testing of 100 daily average soil samples• Responsible for inventory, maintenance and calibration cadence of laboratory and testing equipment -
AssociateCost Plus World Market 2004 - 2006Greater Chicago AreaCoordinated up to 50 weekly signage packages from corporate for newly arrived and displayed products as well as for already displayed product.Maintained all product information context through-out the products floor life to assure information accuracy and desired aesthetics.Set product displays according to corporate planned schematics as well as set custom displays for non-corporate planned schematics to assure product flow. Assisted and checked out customers in locating the products they were seeking. -
AssociateCelebration Center 2002 - 2004West Dundee, IlVerify accuracy of at least 20 incoming product orders from manufactures daily against purchase orders and organize new product inventory in order to price, display or add product.Involved in daily tasks of maintaining front end product inventory from back stock inventory to insure each customer has as much product available as possible. Engage with customers to insure they leave with all the items needed for their party needs including placing customer orders for products.
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Customer Service AssociateToys R Us 1997 - 2002Schaumburg, IlAssisted customers with sales returns, product location, and sales discrepancies at customer service counter. Going farther to assisted customers on sale floor with product explanations, locating out of stock product at other store locations, and obtaining product from warehouse. Managed up to 14 seasonal cashiers during high traffic for high quality customer service and troubleshooting register or sales complications.
Robin Edelmann Skills
Robin Edelmann Education Details
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Earth Science -
Computer Software Engineering
Frequently Asked Questions about Robin Edelmann
What company does Robin Edelmann work for?
Robin Edelmann works for Microsoft
What is Robin Edelmann's role at the current company?
Robin Edelmann's current role is Questing for problems to solve, as a problem-solving TA.
What is Robin Edelmann's email address?
Robin Edelmann's email address is ro****@****oft.com
What schools did Robin Edelmann attend?
Robin Edelmann attended Northeastern Illinois University, Free Code Camp.
What are some of Robin Edelmann's interests?
Robin Edelmann has interest in Animal Welfare.
What skills is Robin Edelmann known for?
Robin Edelmann has skills like Non Profits, Public Speaking, Public Relations, Social Media, Customer Service, Outlook, Microsoft Excel, Management, Social Networking, Training, Nonprofits, Project Planning.
Who are Robin Edelmann's colleagues?
Robin Edelmann's colleagues are Preethi Devassy, Nadina Hafsi, Andrianne Samonte, Hasan Mahmud, Yahiri Pacome, Princess Nikka Magbanua, George Boufis.
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Robin Edelmann
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