Robert Fyfe Email & Phone Number

United Kingdom

London, England, United Kingdom

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Leading the Software and Services business for Motorola Solutions across Australia & New Zealand, accountable for the full P&L with a strong focus on exceeding financial targets, growth and pipeline development while delivering against stringent Mission Critical key performance indicators and service levels throughout all of our managed services and support services contracts in the Software and Services businesses. Driving new opportunities for both existing and new offerings as… Show more Leading the Software and Services business for Motorola Solutions across Australia & New Zealand, accountable for the full P&L with a strong focus on exceeding financial targets, growth and pipeline development while delivering against stringent Mission Critical key performance indicators and service levels throughout all of our managed services and support services contracts in the Software and Services businesses. Driving new opportunities for both existing and new offerings as Motorola Solutions pivots to Software, Digital, XaaS and Analytics in the total ANZ market covering Government and Commercial, focused on mission critical environments.Leading a national organisation of 150+ team members, including:- Service delivery and customer service managers for managed and support services;- Operations delivery team (Ops managers for large managed services, ops engineers, field services teams and 24x7 NOCC and help desk);- Software engineers;- Network and data engineers; - Terminal subscriber services (subscribers, repairs, rentals and service centres); and- Security, Risk, Quality, Safety and Compliance team.Accountable for delivering maturity and growth to the Software and Services business and an integral member of the MSI Australia & New Zealand senior leadership team. Show less

Melbourne, Australia

Heading up the national operations delivery team at Motorola Solutions, responsible for leading the delivery and growth of the operations business unit for managed and support services to ensure exceptional customer experience is delivered.Meet and exceed stringent Mission Critical Emergency Services contractual customer key performance indicators and committed service level agreements across multiple contracts, multiple technologies and multiple networks throughout Australia and New… Show more Heading up the national operations delivery team at Motorola Solutions, responsible for leading the delivery and growth of the operations business unit for managed and support services to ensure exceptional customer experience is delivered.Meet and exceed stringent Mission Critical Emergency Services contractual customer key performance indicators and committed service level agreements across multiple contracts, multiple technologies and multiple networks throughout Australia and New Zealand in both managed and support services.Support the pre-sales and planning to go-to-market team including preparation of services and operations proposals, pricing, P&L analysis, and presentations to customers to help sell solutions and services, both in LMR and next generation mobile intelligence.Leading an organisation of 110+ team members, including: - State based operations delivery managers, large managed services operations managers, operations engineers and field services teams; - National 24x7 NOCC and help desk; - National subscriber services (subscribers, repairs, rentals and service centres); and - National networking, data and tools engineering team.Delivering maturity to the Operations business based on the ITIL framework for service delivery with full P&L accountability. Show less

Melbourne, Australia

Leading a team of 50 FTEs and responsible for the following Motorola Solutions services business units across Australia and New Zealand:· Subscriber Managed Services - in vehicle support activities for the Motorola managed services businesses, including vehicle installation design, vehicle installation and de-installation, subscriber logistics, warehousing, subcontract services and quality assurance.· Repair Support Services – repair services, both for the… Show more Leading a team of 50 FTEs and responsible for the following Motorola Solutions services business units across Australia and New Zealand:· Subscriber Managed Services - in vehicle support activities for the Motorola managed services businesses, including vehicle installation design, vehicle installation and de-installation, subscriber logistics, warehousing, subcontract services and quality assurance.· Repair Support Services – repair services, both for the channel and direct government customers.· Motorola Rental Solutions – responsible for the full P&L of the Motorola Rental Solutions business, which provides event radios to major national sporting, arts, music and other short term community events and festivals. Responsible for winning and delivering radio rental communications for the very successful 2018 Commonwealth Games on the Gold Coast, QLD. Show less

Brisbane, Australia

Motorola Program Manager for the Subscriber stream of QGWN project. Responsible for deployment of digital in-vehicle mobile radios, handheld portables and fixed terminals. Leading a team of 18 staff members including project managers, quality assurance, installation support, programming technicians and administrators.Establishing and maintaining strong relationships with key customer stakeholders across government and emergency services agencies in South East Queensland.Initial… Show more Motorola Program Manager for the Subscriber stream of QGWN project. Responsible for deployment of digital in-vehicle mobile radios, handheld portables and fixed terminals. Leading a team of 18 staff members including project managers, quality assurance, installation support, programming technicians and administrators.Establishing and maintaining strong relationships with key customer stakeholders across government and emergency services agencies in South East Queensland.Initial project includes more than 15,000 assets in 3,000+ vehicles, appliances, aircraft and water vessels. Show less

Montreal, Canada

My previous success underpinned the Executive Board decision to promote me to manage the start-up the Duons North America subsidiary, through acquisition of a bankrupt Canadian entity. As the business unit general manager, I was accountable for all aspects of the 40+ person manufacturing plant and business subsidiary with full P&L responsibility ($10M p/a).• Developed and implemented sales and marketing plan, grew services revenues by $3 million in two years, reduced production costs… Show more My previous success underpinned the Executive Board decision to promote me to manage the start-up the Duons North America subsidiary, through acquisition of a bankrupt Canadian entity. As the business unit general manager, I was accountable for all aspects of the 40+ person manufacturing plant and business subsidiary with full P&L responsibility ($10M p/a).• Developed and implemented sales and marketing plan, grew services revenues by $3 million in two years, reduced production costs and increased margins by greater than 40%. • Undertook detailed analysis to develop a focused strategic and tactical plan to transition all assets and staff to Duons within two months. Developed database for repair and manufacturing business, categorised un-inventoried stock to be market-ready in less than three months.• Gained ISO 9001 accreditation for the business subsidiary and manufacturing plant.• Assisted clients and suppliers through GFC achieving substantial success and recognition from Duons’ Board of Directors.• Executive Board temporarily assigned the Duons Mexico business subsidiary and plant under my responsibility where astute analysis exposed inconsistencies leading to replacement of key managers. • Reinvigorated and motivated previously disenfranchised staff with inspiring leadership and clarity of vision. Show less

Brisbane Area, Australia

In this general manager role I facilitated critical customer contract negotiations and transfer of key contracts from SR Telecom to Duons, leading a 15+ team with an AU$3M budget running a repair centre and business subsidiary.• Successfully negotiated transfer of SR Telecom and retained as the existing General Manager under the new Duons ownership structure, which was a requirement from a major contracted client as a condition of dealing with the new entity.• Provided… Show more In this general manager role I facilitated critical customer contract negotiations and transfer of key contracts from SR Telecom to Duons, leading a 15+ team with an AU$3M budget running a repair centre and business subsidiary.• Successfully negotiated transfer of SR Telecom and retained as the existing General Manager under the new Duons ownership structure, which was a requirement from a major contracted client as a condition of dealing with the new entity.• Provided motivation to uncertain staff, delivering reduced costs and a successful transition to profit centre status. Achieved 40% revenue growth to AU$7.5M with 20% operating profit.• Spearheaded recruitment, training, and management of senior executives. Built a team of professionals that delivered a sustained increase in customer satisfaction metrics.• Acted as project manager for the management of the supply of rural telecoms product and associated SLA agreement. Show less

Manila, Philippines

I was specifically deployed as project director to troubleshoot and rectify delayed Philippines telecoms network project, supporting the Senior Project Director and leading 100+ staff to deploy in the last 3 provinces of this 8 province US$130M project. • Turned around the project, which was four years behind schedule with expiring funding, to on budget completion in 12 months. • Achieved the Philippine Canadian Chamber of Commerce 2004 Business Awards for Corporate Excellence.

Brisbane, Australia

Selected as project manager for the Product Supply Agreement and subsequent management of the Brisbane subsidiary in light of a reputation for project execution underpinned by a Lucent Technologies Project Director’s recommendation. I led 20+ staff on an AU$80M supply project and AU$3M service agreement.• Personally oversaw 100% on time delivery achieving record customer satisfaction levels and coordinated the completion of 80+ rural Australian networks each contributing over AU$1M over… Show more Selected as project manager for the Product Supply Agreement and subsequent management of the Brisbane subsidiary in light of a reputation for project execution underpinned by a Lucent Technologies Project Director’s recommendation. I led 20+ staff on an AU$80M supply project and AU$3M service agreement.• Personally oversaw 100% on time delivery achieving record customer satisfaction levels and coordinated the completion of 80+ rural Australian networks each contributing over AU$1M over an 18 month period.• Recognised with the Gold Prize in the Telstra Vendors Of The Year Award 2002 for Innovation and Quality. Show less

Gold Coast, Australia

In a role supporting the provision of mobile technology to Australian regional cities, I was relocated from South Africa to initiate the transmission network, employing 11 engineers and 30 contractors on this AU$150M portion of the AU$800M project.• Analysis of the commercial contract revealed flaws not previously identified and requiring in-depth review with legal practitioners to mitigate commercial exposure. Concurrent with project management activities, this activity resulted in… Show more In a role supporting the provision of mobile technology to Australian regional cities, I was relocated from South Africa to initiate the transmission network, employing 11 engineers and 30 contractors on this AU$150M portion of the AU$800M project.• Analysis of the commercial contract revealed flaws not previously identified and requiring in-depth review with legal practitioners to mitigate commercial exposure. Concurrent with project management activities, this activity resulted in contract termination greatly reducing operational risk and potential project cost blowouts. Show less

Johannesburg, South Africa

I had professional roles as Technical Sales Support Engineer at Lucent Technologies South Africa, (1998-2000), and Microwave Engineer, Telkom South Africa, (1996-1998), which provided me with extensive experience and learning, powerfully underpinning my future managerial and executive responsibilities.

Master Of Business Administration (M.B.A.), Business/Commerce, General

Engineer'S Degree, Electronic Engineering

Majored in Telecommunications Engineering

Bsc, Mathematics

Majored in Mathematics and Applied Mathematics

High School

Graduate Certificate Of Business, Business/Commerce, General