Robert Hargrove Email & Phone Number

Birmingham, Alabama, United States

-Identifies and evaluates the technology needs of current customers-Leverages extensive product knowledge to integrate C-Spire business offerings into the customer's environment-Provides technical support and troubleshooting for VoIP systems-Designs, documents, installs and implements VoIP systems-Maintains clear and effective communication with the customer to ensure their needs are met-Provides training and education to customers on the use of VoIP systems

Birmingham, Alabama, United States

-Coordinates and communicates with field engineers andimplementation project managers regarding to ensure successful VoIP installationand configurations- Troubleshoots and resolves MSO escalations as well as subscriber-level data/voice issues, including equipment and application issues- Implements real-time reporting of IT issues resulting in customer satisfaction

Birmingham, Alabama, United States

-Implemented cloud-based network infrastructure for corporate retailstores after tunneling and mapping network architecture-Trained help desk analysts in troubleshooting, networking, operatingsystems, software applications and support tools-Troubleshooted escalated cases of customer complaints-Oversaw projects to deploy Cisco Meraki wireless networks acrossmultiple office locations, enhancing wireless coverage and userexperience-Managed and maintained Active Directory environments, including user accounts, groups, and computer objects. Implemented and configured Group Policies to ensure compliance and security-Administered Office 365 environments, including Exchange Online, SharePoint Online, and Teams. Managed user accounts, licenses, and permissions within the Office 365 admin center.

Birmingham, Alabama, United States

- Installed Human Machine Interface (HMI) devices for line productionthat supported more than 500 vehicles per shift- Executed programmable logic controllers for industrial automationsystems and control systems- Engaged in comprehensive IT software imaging, replacedcomponents and conducted software installations as well as upgrades- Conducted level 1 networking analysis as well as critical assessmentsof IT issues, which contributed to a 20% reduction in downtime ofline production- Supported and implemented CISCO switch replacements

Business Adminitration

Business Certificate In Software Development