Robert Liebherr, Mba Email & Phone Number

St. Louis, Mo, Us

St. Louis, Mo, Us

Lead 3 cross-functional product delivery teams in a matrixed environment, including 3 Product Owners, 2 business analysts, 17 developers, 1 UX researcher, 1 UX designer, and 1 UX Strategist responsible for branch facing applications and firm infrastructure technologies related to document management, processing, and storage. Collaborate with stakeholders across tech and business to ensure stakeholder needs are accounted for and met. Craft and execute on vision and align roadmap strategy to Enterprise Epics. Support employee development, overseeing performance metrics. Perform feature and epic management, work prioritization, and product performance reviews, ensuring alignment with business objectives.Highlights of accomplishments in this role include: • Matured the organization’s adoption of agile methods and practices by executing an Agile Maturity review and creating Agile Maturity Plans for each team. • Oversaw the continuous improvement of Document Capture to achieve an aggregate NPS score of 5.5 out of 7 indicating a high degree of user needs are met with a high degree of satisfaction. • Led and executed a reorganization of the product area to create three teams from one to improve focus and agility on three discrete products, aligning with the firm’s vision on organizational structure and improving outcomes for users.

St. Louis, Mo, Us

Lead a cross-functional team, including 2 business analysts, 8-10 developers, 2 UX researchers, and 2 UX designers, promoting collaboration and synergy for product development. Collaborate with stakeholders across various divisions, ensuring the widespread and efficient utilization of technology. Support employee development, overseeing performance metrics, and fostering retention for two business analysts. Perform backlog management, work prioritization, and product performance reviews, ensuring alignment with business objectives.Highlights of accomplishments in this role include:• Orchestrated the rebranding and deployment of ABBYY Flexicapture as "Document Capture" for 40K+ branch users, streamlining document processing and enhancing workflow efficiency.• Revolutionized the content framework, modernizing outdated tech platforms, thereby eliminating significant technical debt and reallocating resources to more critical features.

St. Louis, Mo, Us

Oversaw a dynamic team comprising 23 professionals, including two team leaders and a business support specialist, focusing on operationalizing branch scanning, E-signature, and associated processes. Played a vital role in department risk management, establishing robust controls and mitigation strategies, and ensuring process integrity and compliance. Nurtured the growth and development of 20 associates, two team leaders, and a business support specialist, emphasizing skill development and career progression. Drove process automation initiatives to liberate FTEs from mundane tasks and redirect their focus to solving complex operational challenges.Highlights of accomplishments in this role include:• Spearheaded the phenomenal growth in e-signature adoption from a mere 1% to 50%+ daily, dramatically improving document eligibility from zero to 99+% by volume.• Collaborated proactively with DocuSign, resulting in product enhancements that benefited the firm and evolved into separate offerings for DocuSign’s clientele.

St. Louis, Mo, Us

Oversaw a team of 6 technical associates, leading to an improvement in project execution and delivery. Collaborated with stakeholders and branch teams, enhancing the implementation efficiency of electronic signature technology. Chaired the talent council for the operations division, overseeing a team of 15, and enhancing talent acquisition and development processes.Highlights of accomplishments in this role include:• Piloted the project team, leading to the execution of technology objectives centered around E-sign, with a direct impact on 15K branches.• Analyzed existing E-sign processes, pinpointing critical pain points across branches, which culminated in the launch of a firm-level E-sign project.

St. Louis, Mo, Us

Directed an operations team responsible for internal account transfers and restricted accounts, optimizing the transfer processes. Leveraged new tech to bolster monitoring capabilities and reduce risks via enhanced controls and risk mitigation measures.Highlights of accomplishments in this role include:• Pioneered the transition from a window-based system to the web-based "TaSC" transfer system, resulting in the retirement of outdated green-screen tech and a 10% efficiency increase.• Played an instrumental role in software development, ensuring the field's seamless deployment of a more intuitive, modern user interface that boosted user satisfaction by 50%.

Charlotte, Nc, Us

Assembled and trained a novice residential lending team, transferring knowledge on underwriting and processing, culminating in them becoming the top-performing team on-site. Provided leadership and direction to 7-13 direct reports in a dynamic mortgage operation setting, aligning them with governmental regulations, bank policy, and agency guidelines while ensuring production goals, efficiency metrics, and quality control.Highlights of accomplishments in this role include:• Steered mortgage underwriting fulfillment after the 2008 financial collapse, adapting to rigorous and evolving residential loan criteria.• Championed the underwriting and closure of residential loans, surpassing peers with the most loans closed month-over-month and achieving an unparalleled quality rate.

Charlotte, Nc, Us

Analyzed operational data, unearthing trends, mitigating risks, and offering actionable feedback to production leaders to enhance efficiency. Led several initiatives to continually improve loan processes, adapting to any changes in lending rules or regulations for the supported teams.Highlights of accomplishments in this role include:• Ensured stringent compliance in loan underwriting and processing, facilitating teams to meet both regulatory obligations and service-level agreements for clients and stakeholders.• Orchestrated the transition of two major credit card underwriting sites in Baltimore and Cleveland to residential mortgage underwriting, training 1.5K+ associates and achieving full production readiness.

Charlotte, Nc, Us

Led a team of Home Service Specialists in the bank's Centralized Underwriting and Fulfillment department.

New York, New York, Us

Spearheaded negotiations for short sales, striking a delicate balance to ensure minimal losses for investors, the government, and the bank while providing financial relief for clients burdened by underwater mortgages. Supervised a proficient team of 11 short-sale negotiators, overseeing a portfolio valued at $261M.Highlights of accomplishments in this role include:• Surpassed monthly goals, culminating in a promotion to a pivotal team-leading role, focusing on process improvement.• Innovated an intuitive tool to determine acceptance criteria for mortgage insurance, expediting loan processing time.

New York, New York, Us

Negotiated short sales for Citi's clients to avoid foreclosure and minimize losses to the business and investors.Directly responsible for over 100 short sales per month.Assisted in the training and development of new employees.

Master Of Business Administration (Mba), Finance

Bachelor Of Science (Bs), Business Administration, Economics