• Serve as subject matter expert for SD-WAN (VeloCloud), MPLS, EVPL, and UCaaS (Broadsoft).• Design all networks (MPLS, EVPL, HFC, DIA, Business Internet).• Direct fulfillment of all sales engineering responsibilities for Enterprise and SMB sales teams.• Demonstrate products to C-level leadership, managers, and wholesale partners.• Implement solutions including SD-WAN, UCaaS, MPLS, SIP, Cloud Connection (SM), Data Center, and 4G Backup.• Administer live VeloCloud SD WAN systems for FirstComm for use in demonstrations.

• • Guided team in performing sales engineering responsibilities for SMB and Enterprise sales teams.• Performed software demonstrations to management and partners.• Integrated solutions with UCaaS for several partners in support of customer offers.• Administered live Call Manager, S4B, and Verba systems for ISI, as well as demo systems for Sales and Development.• Acted as subject matter expert for Verba, UC, and Contact Center.

• Directed one onshore team (6) and three offshore teams (Philippines [27, 35] and Czech Republic [6]). • Oversaw territory including North America, CALA, EMEA, APAC; $1.5M personnel budget; and $3M of offshore contracts.• Performed quarterly and annual reviews; established KPIs; executed performance improvement plans.• Designed solutions utilizing Verizon Advanced Services:• PIP (MPLS), dark fiber, CPE, MNS, various broadband solutions;• CPE – router/switch design (Cisco, Juniper, ADTran), Voice (Cisco, Avaya, Alcatel, Verizon SIP);• Colocation and Cloud – Verizon Cloud, Verizon CAAS (Hosting (IAAS), PAAS, SAAS);• Wireless device – Private cloud, BYOD (Afaria, Good);• Security – Verizon IAM, RSA SecurID.• Contributed to account planning with sales teams, both in-person and via CRM apps.• Created a Centralized Engineering function to support global sales of onshore and offshore teams.• Supported all Inside Sales functions including solution design, proposal management, application support, SOW creation, and RFP/RFI/RFQ support.• Developed Engagement Portal for job delegation for all centralized solutions.• Engineered processes for off-shore resources including proposal creation, quality control, and workflow Management; created reports and management dashboards for same.• Created Bills of Materials; completed technical sections of RFP/RFI/RFQs.• Delivered engineering-specific Salesforce.com training.• Cross-trained shore engineers on other disciplines (IP Toll Free, SIP Trunking, MPLS).

• Oversaw 21-state territory, 12 subject matter experts, and $3M personnel budget.• Conducted quarterly and annual reviews, set KPIs, and authored performance improvement plans.• Designed SIP Trunking, Contact Center, and Managed IP PBX Engagements. • Designed CPE solutions, wrote SOWs, and completed technical portions of RFPs.• Researched new product offerings (Managed IPIA and IP Trunking, Premise SBCs). • Cross-trained other engineering teams (IP Toll Free, SIP Trunking). • Taught internal/partner engineering sessions on Verizon offerings and integration strategies.

• Supervised a senior certified engineering team with a $2.2M personnel budget. • Served as national specialist in IP Telephony (AVVID, Succession), Optical (DWDM, SONET), and Wireless; served as research engineer on several new product offerings (Packeteer, Elastic, Inkra).• Designed communications infrastructure utilizing Cisco, Nortel, Alcatel, Adtran, Packeteer, and Marconi hardware; directed migrations of existing networks. • Fulfilled pre-sales support and post-sales service engagements. • Trained sales staff; cross-trained other teams’ engineers; led seminars on voice-over technologies.